Felix Mobile

I spent two days on trying to get an Esim from this company, I rang them as I did not understand how they worked. The questions were intrusive, at one stage I was asked for my password for my email, in the end I told them to delete my information and cancel my request. I noticed funds were taken from my bank account, I had to call & get it back. Do not trust this company

AVOID FELIX Internet speed is ridiculously slow. Continual lagging during downloads. Despite being connected to the internet, I receive ongoing error messages: "check your Internet connection", "not connected to the internet". Customer service is appalling: no phone contact, only a chat bot which delays connecting you to human chat. Human chat is a series of cut and paste texts. AVOID!

Misleading "unlimited-data" marketing. Customer-support driven attrition. Lengthy interactions everytime with Orgasmatron on multiple occasions. Over two hour long waiting times to speak to someone after. With no resolve. Always. Restrictions and other relevant information hidden in the terms & conditions for the "unlimited data". Including… Read more

prohibiting the use of connecting your other devices, such as a smart television, to your phone via hotspot.

The $20 a month promo for the first 3 months is void if you are late for just one payment.

Internet is at spastic-slow velocity.

I recommend you pay a little bit more of your Colonel Clink pocket money or White-Ox snout. Kids wouldn't even use this toy mobile service. Choose anything but Felix.

Of five main contacts from them, two were lies, one was to push a lie onto the consumer as being at fault, one was to apologise for their service failure, but one was to welcome me. No one to chat with, only a computer ️️ that didn't understand. Show details

Service doesn't exist when you need it – Really frustrated with support as there isn't any. Service worked ok for me when in Australia, had no problem at all. Holiday in Thailand , paid for international roaming and nothing worked. Had a death in family so needed my mobile to work, could… Read more

receive call/sms, but unable to call out. Support doesn't work and you end up in a bot loop. I wouldn't waste your money if you require a reliable service or support when needed. They are happy to let you know that your payment failed or card is about to expire but if you need help, they disappear. Currently l'm 48 hrs into trying to get someone to actually assist me. Look elsewhere for a better service and coverage is my advice.

Terribly slow connection! I was told my internet would be fast but I haven’t even been able to open any internet tabs since porting over to Felix! Let alone use personal hotspot to watch Netflix etc. when I tried to get help, no one would answer except a bot that didn’t understand what I was asking. No happy.

Shocking!!! I tried to sign up with this provider (if we can call them that), and it has been an agonising process. I attempted to sign up with this provider over a year ago and it provided impossible to do so. I tried to get support to ask questions about what was happening, it also provides impossible to get support and I finally managed to get… Read more

my money back. Fast forward a year and some months, me being forgetful, I signed up to this poor excuse for a provider, and as usual it went smoothly until the payment was taken, after that, the same issue arose. They said my number would be ported and connected within 2 hours and I received sim activation instruction, however, the same thing happened once again. I used a link to download the app and create an account, and it would not let me and I tried the email address I provided them with to log in it wouldn’t let me. Now it is about 24 hours past the promised connection time and I am unable to get support. I messaged them via chat, many times and tried emailing to no avail. How can a garbage like this operate in Australia?

I used them for 5+ months left them as I was tired of the unreliable customer service , I was sucked back in my the promo they sent me I came back I messaged them about a promo code sent not working , never got a response been trying trying till they responded just 3 days after the promo code expired , only to be told the promo has expired had… Read more

they addressed it 2 weeks ago it should of been credited to my account but nope, I'm leaving for good this time they don't value their customers . Might as well pay that extra $20 a month and be with a network that values their customers

Absolute rubbish, you get what you pay for. The service just suddenly disconnects in brisbane cbd, can't connect and then wait over an hour to get help through a lousy chat service.

Felix you are bloody legends. Ported away from Telstra in 10 minutes because they charge me way too much and can barely stream YouTube at 480p on my iPad through my hotspot. Felix with their $20, 3 month discount can stream at 1080p with no problem and call quality is great. Idk why so many people leave felix bad reviews. It was a fast smooth transfer away from $$$ Telstra $$$ Show reply

It’s wonderfully good… until something goes wrong and you actually need assistance. For a long time, Felix offered decent value and I was happy with the service, but one terrible experience completely erased all those positives for me. I had a SIM issue and needed a replacement, which required ID verification before my service could be restored.… Read more

Fair enough — I complied without issue. The problem was what happened afterward. Even after successfully verifying my ID, Felix was in no hurry to remove the restrictions on my calls and data.

I explained multiple times over several days why restoring service was urgent, but nothing was resolved. Nine days later, barring was still active.

In 2026, this process feels incredibly outdated. Another reviewer mentioned nearly losing their job because of the same issue, and I can absolutely believe it. In my case, I couldn’t receive important 2FA codes or critical messages. Being disconnected for nine days in today’s digital world is completely unacceptable.

If this had happened with a provider that has physical stores, like Telstra, it likely would have been resolved within an hour.

What disappointed me most was the apparent lack of urgency or care from customer support throughout the ordeal. I’ve since left Felix and moved to another provider. Unfortunately, this experience was a complete deal breaker for me.

You really do get what you pay for. A bargain almost always has a catch, even when everything seems great, and the catch here is customer service agents who respond like robots instead of thinking critically about the situation.

For a long time I believed Felix was awesome, and in some respects I guess that still holds true. But saving $10 a month compared to another provider simply isn’t worth an ordeal like this.

Just activated my sim and within one hour my phone is nearly burning my hand, which means it's being hacked. I don't know if it is Felix or it's carrier Vodafone. Show details

Excellent value, using as NBN replacement for a fraction of the price Combine the $40 unlimited felix plan with a cheap pocket wifi router and this is effectively a home internet replacement. Even with the maximum speed cap it's not really noticeable, and $40 is a bargain compared to any NBN plan

$40 unlimited plan. Internet is constantly dropping out I would say 25% of the time I go to usey phone throughout the day the internet is dropping out and I need to wait ~5 minutes for it to be usable again. It is definitely not worth it and support will just tell you to restart your phone. Garbage. Show details

If I could give it 0 stars I would they are DISGUSTING AND WRONG THEY TAKE YOUR MONEY AND NEVER HELP THEY PRAY ON US AUSTRALIANS I cannot get a esim replacement and have had to wait over a week to get a new one because of verification issues , I have almost lost my job due to work contacts and they refuse to push the matter in a matter of urgency Show details

Unbearable! Simcard was damaged and requires replacement. It is a business phone which takes only a physical SIM and unable to receive calls or texts with codes. It's been registered in a business name so authentication couldn't happen through the app. It has been offline for two weeks while we wait for calls etc.. from different departments to authenticate and send out a replacement SIM card. It's still not resolved and VERY stessful! Show details

Be aware that most of the "good" reviews are bought or put up by felix themselves according to the ombudsman, If I could give 0 stars I would!! The only way to contact them is via a chat bot and you barely get responses if at all. Activating the SIM was a huge pain and I had to manually put the details in every time because clicking the links… Read more

didn't work and brought you to the sign up page every time you clicked it or there was an error. But the worst part is that they don't clearly state upon sign up or on their website in general that you have to check your phones compatibility with their network on their compatibility checker to see if your phone will or won't work on their network. If your phone doesn't work they don't state why and the chat bot or agent doesn't know either. Felix does not work on any of my phones as soon as I put the SIM in any of my phones they shut off all access and make the SIM unusable because they don't like the phone I'm using , I canceled my service within the first 24hs of activating the SIM. I would not reccomend this [Content Removed] service to anyone at all!! How does the government allow this company to keep running with how much of a [Content Removed] this company is! This company also sells your data so be expecting [Content Removed] callers to call you constantly if you can get this service to work on your phone , USE AT OWN RISK!!

Other than accepting very limited counts of ID for a replacement sim/esim (passport and lisence only) there replacement sims however are express posted and arrive the next day!!!!

If you actually need to rely on your phone, look elsewhere. The 5G signal strength is consistently awful. Connection is incredibly unstable. I will be looking for a new provider.