Flip

Connection was too slow, kept dropping every other day. Spent hours and hours on the phone with customer care with no use, they even charged me for the days with no internet. Wouldn't recommend. Show details

I had a problem with calling out but could receive calls. I rang Flip, was 1st in the queue, only waited abt 15 seconds & someone (Claudine?) patiently walked me through troubleshooting steps. While it was a bit of a hassle to get my verification code as it was sent to my email & that was not accessible on my phone while talking to the staff… Read more ·  1

(had to use another device to accessy email - next time they should just send SMS to my phone) eventually the problem was solved - it was need to remove SIM card & reseat it & reinsert it the position may have been a bit off inside the SIM car holder r against the reader in the phone. They probably should have suggested this solution first, as their initial suggestion to try the SIM in another phone probably should be tried only after trying to reinsert the SIM in the existing phone.

I was gonna leave a good rating for the phone staffer but someone called me on the other line so I had to abort the Flip post call survey hence they sent me a request to review their company which I am doing now.

In the past we had decent NBN 50 service from Flip as well.

Excellent service and friendly helpful team. I will definitely recommend Flip to family and friends. Thank you! Show details ·  2

I was always treated nice and they were very patient with me as I hadn't done this before Show details ·  1

Customer service was exceptional. Very happy with the service I received today Thank you Show details ·  1

Unfortunately, I am challenged by all technology and find it hard to comprehend, and I could not get the newly arrived modem to work. Fortunately, the customer service person I spoke to at Flip was very kind, patient and understanding in providing me with assistance. However, perhaps if the eero modem came with some instructions the process would… Read more ·  1

have been easier? The good news is, we eventually got the problem solved, and I am very grateful for the professionalism of your support person. Thousands of thanks to you...

A simple phone call was all it took to ask for a customer discount. Joey was able to quickly explain my options as an existing customer, and apply a $10 discount to my account for the specified period. Thank you - I didn't want the hassle of changing internet providers to get a cheaper rate. It always pays to ask! Show details ·  1

Flip is amazing co, glad I moved with them. It was easy and Customer Service is fantastic. Was dealing with 2 people Christian and DeeJL, nothing was too small for them, give me a great price, that no other company could match. I’ll be with you forever. Thank you Flip, you make the old lady life less stressful and more enjoyable. Show details ·  1

I called to cancel my NBN service, and I was clearly advised that it would be disconnected at midnight on 31/07/2026. Instead, my internet was disconnected at 11:00 am on the same day, which is not what was promised. This caused unnecessary inconvenience, and I’m very disappointed with how this was handled. Mate, after this experience, I won’t be coming back, and I certainly won’t be recommending your services to anyone I know. Show details

had a very disappointing experience with Flip Connect. Three weeks before my next billing date, I decided to switch to another internet provider. I provided my new provider with my AVC, and the new service was connected without any issues. However, I was then charged by both my new provider and Flip Connect for the same period. When I contacted… Read more

Flip Connect, they simply told me that, according to their Terms & Conditions, I was required to contact them directly to cancel the service. They said the new provider cannot cancel the old service on the customer's behalf, and because I hadn't contacted Flip Connect myself, I would be charged for the entire next month. They also refused to issue any refund.

I asked to speak with a supervisor and waited 22 minutes. In the end, I was never transferred. The agent came back and said they had spoken to the supervisor, who repeated the same response: the charge is non-refundable because I didn't personally request the cancellation.

The internet service itself was nothing special, but the customer service and cancellation process were extremely disappointing. Charging customers for a full month over what is essentially a cancellation technicality, despite knowing they had already switched providers, feels very unfair.

I definitely won't be using Flip Connect again, and I wouldn't recommend them to anyone looking for a fair

Awful but I think I dodged a bullet. Had to provide proof of residency or an NBN code to join up. Provided my telstra bill which had both and they said said telstra was wrong and needed other paperwork. Confirmed the information they needed had… Read more

been sent but they still argued with me.

Very difficult to deal with. If this was the experience signing up heaven help me if I had a technical or billing issue.

Reversed course immediately and I recommend this for anyone considering signing up. Went with Exetel same speed same price and a seamless transition.

These guys are great. They're a smaller business than the monster big companies, so when you call them, you actually reach people here in Australia and the techs really know what they are talking about. Play it safe, go with Flip Show details ·  1

Got a phone call from Abby. She was very calm, polite and patient. I am not terribly tech savvy but she helped me pinpoint the problem easily and it was fixed in no time. I really appreciated her assistance. Thank you. Show details ·  1

I had a great experience with Flip. The service was excellent, and everything was handled professionally and efficiently. A special thank you to Ara Marie for being so helpful, friendly, and supportive throughout the process. I really appreciate the great customer service and would definitely recommend Flip to others! Show details ·  1

ad an issue after upgrading to NBN 500 — my speeds (especially upload) were way below what I was paying for, sometimes under 1Mbps. Reached out to Flip and spoke with Silvester R., who was fantastic. He talked me through a factory reset on my modem, and it completely fixed the problem — download speeds jumped from ~200Mbps to over 450Mbps almost… Read more ·  1

immediately.

Really appreciated how straightforward and effective the support was — no runaround, just a quick fix that actually worked. Great experience, thanks Silvester!

Just signed up with Flip but with a set up that wasn’t entirely standard. Apart from the internet I wanted a landline and a fixed public IP address. Liza from the support team handled the IP address and the set up of my ATA for the phone service. It was great to have one person handling this rather than being passed around to several people.… Read more ·  1

Setting up the ATA took a while but Liza was fantastic, keep in regular contact with me and wouldn’t let go until she had resolved the problem.

Asked for a discount as there are many plans for seniors that are cheaper. Because I am happy with the service, I decided that I will stay with Flip for Internet and Mobile also. I think I was given a mini discount to keep me as a customer. Show details ·  1

I have been a customer for many years and found Flip excellent in customer service particularly for seniors. It is important that elderly customers need more assistance which Flip supported. Excellent company top marks Show details ·  1

Our Internet was changed today to fibre. It didn't work so I phoned Flip and the Technical support Tech (who was very patient with me) helped me change the settings in the modem from WLAN to Ethernet. A big thankyou to RizaR for your help. I'm very happy with FLIP and would highly recommend them for Internet. Show details ·  1