2,897 reviews
AI reviews summary
Flip's overall sentiment is overwhelmingly positive, primarily driven by a high standard of customer support and technical assistance. While most users report a stable and fast NBN connection, a small segment has experienced reliability issues or billing disputes. The company is particularly well-regarded for its accessibility and support for senior citizens.
Pros
Cons
Verdict
Flip is an excellent choice for consumers who prioritse high-quality, human-led customer service and competitive pricing, especially for seniors and budget-conscious households. While most experience reliable internet, those requiring absolute stability for high-bandwidth tasks should be aware of occasional reports of speed throttling and connection drop-outs.
I called to cancel my NBN service, and I was clearly advised that it would be disconnected at midnight on 31/07/2026. Instead, my internet was disconnected at 11:00 am on the same day, which is not what was promised. This caused unnecessary inconvenience, and I’m very disappointed with how this was handled. Mate, after this experience, I won’t be coming back, and I certainly won’t be recommending your services to anyone I know. Show details
Great nbn and customer service is excellent.. wait times are usually 5 minutes or less and you get the assistance required. The nbn is stable and reliable most of the time. But this is more an nbn issue not flip. Show details · 1
AbbyE was very professional when I phoned about an instalation problem with my newly subscribed to FlipNBN modem. The problem was resolved promptly and effeciently with rectification of the issue on the first call. It was nice to experience such good service. I highly recommend FlipNBN as a reliable supplier for my requirement of an affordable basic internet service. Thank you AbbyE Show details · 1
Reviews with attachments
I am writing to highly commend Andrei for his exceptional customer service. I recently contacted support because I was mistakenly charged twice for my bill. Andrei handled the situation with absolute professionalism, empathy, and efficiency.Instead of just giving a generic response, he clearly explained the issue and provided me with two excellent… Read more · 1
solutions: a bill credit toward my next invoice or a direct refund. I chose the refund option, and he walked me through the process seamlessly, setting clear expectations that it might take a little time to reflect in my account while they process it.Andrei made a stressful billing issue completely stress-free. His clear communication and helpful attitude are a huge asset to the team. Thank you, Andrei, for the fantastic support!
They Solve my problem within 5 mins. Very helpful and satisfying Show details · 1
Customer Service Representative was professional and pleasant. I can not remember her name. Excellent service Show details · 1
Customer service excellent ARA experience was very helpful, knowledgeable,great at her position. Show details · 1
Very helpful to communicate and help with setting up ,friendly communicate Show details · 1
DeeJ was amazing and fixed the issue fast. He also assured me that he would be able to help me further and that was really reassuring. Our connection has been strong and hasn’t dropped out. Show details · 1
I've been using FlipTV NBN 50Mb/s FTTN for 7 years, and it's been cheap and stable (can recommend). On the rare occasions I've needed tech support, they sorted stuff out, including hassling NBN Co (i.e. it wasn't FlipTV's fault, but they got it fixed). Today, they were great at helping me start the upgrade to NBN 500Mb/s FTTP. All it took was a… Read more · 2
friendly 11-minute phone call, including waiting on hold. Both the tech and sales people were knowledgeable and helpful. The price is great, and they've arranged for the NBN people to come and connect the fibre to my property. Given we all wind up on NBN, the difference between providers is price and quality of service. FlipTV prices are competitive, and their service has been excellent. I thoroughly recommend them!
I was very frustrated as I had a new modem and couldn't make it connect to the NBN HFC box on my wall. I have connected NBN fibre modems previously without difficulty. Anton showed great patience and understanding, and now the thing works. As it has only been working for 5 minutes, it is rather soon to comment on reliability and dropouts! Show details · 1
i am very happy with the service of flip very much better than the last one i was with dodo i recommend flip to all my friend Show details · 1
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I had both an NBN unplanned outage and a VOIP home telephone line that was not working. Flip technician contacted me on my mobile phone and together cooperatively we got both the internet and phone number working to my complete satisfaction. Robert Show details · 2
the service I received was swift and efficient service, customer service is very helpful, and explains things very clearly, my connection has been good from the day one, never had any dropouts and the speeds I receive have never dropped below my monthly plan, I would recommend flip to anyone thats having trouble with their internet provider Show details · 1
Latest follow-ups
AnieM gave me the correct information and was straight ti the point. Show details · 1
Follow-up · The cable installer was good in the way he asked if the positioning of the equipment was in the correct position for me, The set up was seamless, I did not switch provider,
I recently switched from another provider to Flip. I also purchased my own modem and set it up,however was not connected to the Internet. The IT employee at Flip was very patient and helpful and assisted me to connect to the Internet. People, like me, who are not good at technology often feel put down, but this was not the case. Frances. Show details · 2
Follow-up · Since my switch to Flip everything seems to be running smoothly. The speed has slightly improved. I have received my first bill, which at this stage includes Pro Rata, I have not yet logged in to actually have a visual look at it.Frances.
This is the second time I filled it out I'm a person of few words. He was patient the service was Awesome. What more can I say. Mind you I've had to change passwords since leaving Telstra Show details · 2
Follow-up · I left telstra because it was too expensive. The coverage in Goolwa is always medioca I find with flip and optus its got worse. y phones been playing up its not old, reception is not that great.tried to get on the flip app got told I wasn't a customer AWESOME
Positive reviews
Very short wait time when I called regarding new connection. I received advice which solved my issue and the representatives was very nice. I am switching from another provider to Flip and based on this great encounter I am extremely glad I chose Flip. NBN service changed over seamlessly ( I had just placed the plug in wrong port) and the monthly fee is extremely competitive. Show details · 1
AnieM was outstanding with her assistance. She was patient, knowledgeable, very helpful and ensured I understood all the steps required with my situation. I was very impressed. A great representative for your company. Show details · 1
Flip organised for NBN to be connected. After which we had to call support to configure the modem. Lucas was very helpful and patient and had us up and running in no time. Show details · 1
Negative reviews
had a very disappointing experience with Flip Connect. Three weeks before my next billing date, I decided to switch to another internet provider. I provided my new provider with my AVC, and the new service was connected without any issues. However, I was then charged by both my new provider and Flip Connect for the same period. When I contacted… Read more
Flip Connect, they simply told me that, according to their Terms & Conditions, I was required to contact them directly to cancel the service. They said the new provider cannot cancel the old service on the customer's behalf, and because I hadn't contacted Flip Connect myself, I would be charged for the entire next month. They also refused to issue any refund.
I asked to speak with a supervisor and waited 22 minutes. In the end, I was never transferred. The agent came back and said they had spoken to the supervisor, who repeated the same response: the charge is non-refundable because I didn't personally request the cancellation.
The internet service itself was nothing special, but the customer service and cancellation process were extremely disappointing. Charging customers for a full month over what is essentially a cancellation technicality, despite knowing they had already switched providers, feels very unfair.
I definitely won't be using Flip Connect again, and I wouldn't recommend them to anyone looking for a fair
Find out how Flip compares to other Internet Service Providers
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Awful but I think I dodged a bullet. Had to provide proof of residency or an NBN code to join up. Provided my telstra bill which had both and they said said telstra was wrong and needed other paperwork. Confirmed the information they needed had been sent but they still argued with me. Very difficult to deal with. If this was the experience… Read more
signing up heaven help me if I had a technical or billing issue.
Reversed course immediately and I recommend this for anyone considering signing up. Went with Exetel same speed same price and a seamless transition.
Hi Deb, We’re sorry to hear about your experience during… Read more (+2 replies)
Have been with them for years and service has been good. Price went up on July one but I never had any notification. $14 increase was too much so will move to new isp. I have to pay a month at the higher rate because of no notification and if notified would have made the change in June. Sad end to what was a good service Show details
Hi Daffy Duck, We’re sorry to hear that you were… Read more (+1 reply)
Recent reviews
The consultant was all so courteous and friendly and handled the task with ease. I was so happy with him, it made my experience with Flip stress free. Regards John Show details · 1
I called about the recent increase of $6 p/mth (or 6%). I asked what the billing cycle was because I was going to look into switching providers, but was then offered a $10 discount for 10 months, which I accepted. After a short wait, I was then told that the discount had been applied. Very happy with the overall service. Show details · 1
DeeJL was very polite throughout the process, and he's very understanding on my situation. The best part? I was the only one in queue during the call. Nice one, Flip! Show details · 1
NBN connection problems with devices: SilvesterR was polite and efficient and willing to help. I believe he may have solved the problem, but he has kept the case open just in case, which was very good of him. Cheers, Jenny Show details · 1
Ann was very good to solve my problem and was very efficient! She did talk a bit fast and it was hard for me to understand sometimes. Overall experience was good! Show details · 1
The Flip internet technical support service is the best I have used in decades. No long wait times on the phone, easy to understand instuctions. My modem issues were identifed quickly and help with setting up the new modem the next day all without me getting frustrated and stressed out. Thank you to the two support team members who assisited me. Show details · 1
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Hi Peyman, We're sorry to hear you were disappointed with… Read more