Lycamobile

Lyca Mobile has completely failed me. I paid $180 for a 12-month plan and I’ve had nothing but problems. I’ve contacted them over 100 times. I’ve called 3-4 times a day begging for help and no one has resolved my issue. Because of Lyca, I can’t contact my workmates. I can’t reach my doctor or family. A phone that can’t make calls is useless. This… Read more

is the worst customer service I’ve ever dealt with. $180 wasted. If you need a phone that actually works, do NOT choose Lyca Mobile. I’m leaving as soon as I can.

First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages. I cannot access banking or any other applications that send sms verification codes. I cannot even confirm appointments. I never had this issue until the first replacement e sim was issued. I cannot even port the number… Read more

to a new phone provider as they require an sms code.

I have spent 6 weeks emailing back and forth with no resolution. I have made 3 phone calls in one week to the help centre (which is very clearly off shore) and each time they tell me the same thing. They will create a ticket and resolve within 48 hours.

I have had this number for 20 years and cannot lose it as I use this number for work as well but I don't know what to do anymore. I am at wits end.

From Australia in Beaudesert QLD on the 17th of June 2026 after so many failed attempts in trying to covert my physical sim to eSIM. I received great support from Lyca Customer staff Kate who helped me to transfer my physical sim to eSIM on my… Read more ·  4

iPhone. Kate done a fantastic job in rectifying the issue. I just cannot thank her enough. Thank you Kate!!!

Just bought it. Good bargain. Hope it good signal to last a whole year Show details ·  1

Customer service amazing. I was distressed having had my phone hacked and needed to transfer an esim to a sim card. These wonderful people guided me through. Thank yoi Show reply

Thank you for the wonderful experience with your team. Geetika properly understood my concerns and provided excellent guidance and support throughout the process today. I truly appreciate her kindness, professionalism, and helpful advice. Thank you for the outstanding customer service. Show details ·  1

I had an issue transferring my esim to my new phone and Shaik, one of the customer service officer, assisted me promptly and effectively. I really appreciate his help and I commend him for doing a great job. Show details ·  1

The worst Mobile company I have ever been with in almost 30 years. I signed up to what I thought was a good deal, and it was for the most part EXCEPT there is no MMS included! This is in 2026! There is also no way to add-on MMS. Instead you have to pay 62c per MMS. I really don't understand what kind of business practice this is. Are they banking… Read more

on making lots of money from people paying per MMS? I bought a 12 month plan and ended up switching over to another provider only halfway through. I could not stand not being able to easily send MMS for example to a tradesperson and having to email them, then messaging them to say that I have emailed each time I needed to send a photo.

Terrible terrible service. Unable to register my sim card online. Called their customer service and they did exactly the same as I did online and failed of course. There is nothing they could do more than I could and referred me to their Email team which will take 5-7 business days to come back with. Avoid Lyca as much as you can. This is terrible. Don't know how they can operate like this.

One of the worst prepaid companies I have tried. They took 3 weeks, 4 calls and 3 emails for solving a simple request like update an email address. Terrible customer service.

Lyca sim.....worst customer service i ever had in my life......topped up my account for 150$ and as i my phone was not compatible with Lyca sim(which is a joke),customer service agreed to refund my money...instead of keeping a sim with no network....i ported to different provider and now they say they cant refund as i already ported out....how do… Read more

someone know to stay on the same network which is not even working for 5-7 days for your refund to come???why didnt your customer service tell me this ??scammers....

Avoid Lyca if you value a reliable mobile service. I ported my number to Lyca and purchased a Medium Long Term plan. Although the SIM was activated, I have been unable to make outgoing calls, send SMS, or use mobile data. Every outgoing call is met with an "Insufficient balance" message despite having an active paid plan. I've contacted customer… Read more

support multiple times. Instead of fixing the problem, they simply raise another ticket and ask me to wait up to 48 hours for what they call a "critical" issue. There is no ownership, no meaningful troubleshooting, and no communication on when the issue will actually be resolved.

I depend on my phone for work, and being left without basic mobile services for days is unacceptable. This has been one of the most frustrating experiences I've had with a telecommunications provider. Based on my experience, Lyca's customer support has been ineffective, and I cannot recommend their service.

RUDE customer service: I tried to move my eSIM to my new phone, but they said a technical glitch was preventing it. On top of that, the customer service rep I got (based in the Philippines) was the rudest I've ever dealt with. She talked down to me like I was clueless, which made the whole situation even more frustrating. They're not… Read more

delivering on their promises at all (i.e., free international calls). I really wish I hadn't switched to Lyca. Just a couple of months and i'll go back to my old provider.

I've had nothing but trouble using Lyca Mobile, and most recently, the customer service team couldn't even help me transfer my eSIM. I really regret choosing Lyca Mobile. This has been the worst service I've ever paid for.

Worst company EVER! I bought a plan with an eSIM & it wouldn't accept my fully current & valid drivers licence as ID to activate.. Had to ring 4 times! Kept getting massive runaround then they wanted a bank statement, Medicare card & my property rates notice for goodness sake - to activate a PREPAID service when they already had my money! I spent… Read more

days trying to sort & was then forced to extend my current plan an extra month at great expense while it was sorted. I eventually threatened ombudsman & they refunded. Steer clear!

Regret ever signing up. It has been a headache from the beginning. First, there was an error going through checkout as I was trying to purchase the eSIM plan. I thought it didn’t work, and I really needed to get my phone connected that day - so I ended up purchasing a different plan with a different provider. But then the money came out from… Read more

Lyca, and when I emailed support they got back to me several days later and resent the confirmation email. So now I had a plan I no longer needed.

But I’d already paid for it. So I waited until my current plant was most expired, then activated the Lyca eSIM to switch over.

First it wouldn’t work trying to do it on my computer. But it finally did doing through the browser on my mobile.

But I wanted to port my existing number in. It said it was in progress - but two days later I still haven’t received any confirmation that my existing number is ported. Instead I’ve got a different phone number with the Lyca eSIM. I’ve got no idea if this is temporary while I wait for my number to port or if it’s not even happening?

The sim is active with the different number but the service is terrible and I can’t even use the internet with it.

And Lyca support is so hard to get hold of, they take days and days to respond to emails. So I’m stuck with my existing plan about to expire, and my phone number in limbo.

I wish I had never signed up with them. I will be porting my number out again to a different service as soon as I possibly can - if it ever comes through. It’s been so frustrating.

Edit: support finally got back to me. The number porting had failed, but I was never notified of this, only told because I followed up and asked. I ended up going with a different provider, which was quick (instant porting on sign up) and have had much better service.

Easy to sign up and pay. Haven’t used the service or been given instructions and information about the online SIM as yet. Thought that should come before asked to complete this survey. Show details ·  1

I had a great experience with Karthik Anand from Lyca Mobile support. He was friendly, patient, and resolved my issue quickly and efficiently. Excellent customer service and professional assistance. Thank you, Karthik! Show reply

★☆☆☆☆ If there were an option to give negative stars, I would. The only reason this review gets 1 star is because 0 or negative ratings are not possible. My experience with Lyca Mobile has been nothing short of frustrating. Their support team seems unable to understand customer concerns, and I have had to explain the same issue repeatedly to… Read more

multiple agents. Every interaction feels like starting from scratch, with nobody taking ownership of the problem or providing a meaningful solution.

I am still chasing a refund that Lyca Mobile claims was processed back in April. Despite providing bank statements and evidence showing a discrepancy in the amount received, I continue to receive generic responses that simply repeat that the refund was processed. The actual issue has been ignored for months.

The customer care team appears poorly trained in handling complaints and refund disputes. Instead of investigating the matter, they send scripted responses that do not address the evidence provided. As a customer, it feels like nobody is listening.

The network experience has also been disappointing. There have been multiple occasions where mobile data becomes unusable while on a phone call, which is unacceptable for a telecommunications provider.

After months of wasted time, numerous emails, repeated explanations, and no proper resolution, I am now escalating this matter to the Telecommunications Industry Ombudsman (TIO).

I rarely leave negative reviews, but after this experience I feel obligated to warn others. If you are considering Lyca Mobile, think carefully before signing up. Based on my experience, poor customer service, poor complaint handling, unresolved refund issues, and unreliable service have made this one of the worst telecommunications experiences I have had.

If i could give 0 stars i would stay away from these guys such a scam company bought a sim card that I cant activate tried to call and they will only deal with me if im an existing customer absolute waste of tune and money Show details

This is the worst mobile provider I've ever experienced. Don't USE THEM Firstly it took 3 days to port my number from Kogan but they disconnected Kogan day 1. So I was 3 days with no phone Secondly their service does not include MMS unless you pay an extra 62 cents for each and every photo or video you want to send someone I talked to them… Read more

and honestly they couldn't care less. So I asked if I cancel can I get a refund. They said yes. So today I cancel and then they tell me that no refunds are possible

So the worst service and they stole me $199 in full

You have been warned.

Terrible customer care support. I purchased sim and wanted to keep my old number. They changed that to a wrong number and I lost my original number. I lost lot of contacts and people could not reach me for important things like banking etc. I waisted hours to contact them frustrated with false information. I contacted their customer compliant… Read more

manager and still had same experience. I waited for almost 8 months!!!!!and finally got my old number back through ombudsman intervention. Don't join them unless you have lots of time and money to waste. One of the worst mobile providers I ever had. No coverage even in city areas!!!!!