Masterton Homes

We are so grateful to have chosen Masterton as our second building company after our first experience was unfortunately disappointing due to delays and increased costs. We were quite worried about starting the process again, but Evelyn Jorquera, our Pre-Construction Consultant, has been amazing from the beginning. Her prompt responses,… Read more

professionalism, and friendly support have given us so much confidence and peace of mind. As we are about to start construction, we would like to sincerely thank Evelyn for all your support and care.

We had a fantastic experience with Richard Dyrka throughout the build of our home. He was always personable, approachable, and genuinely down to earth, which made what can often be a stressful process much easier. He was consistently solutions-focused and always did his best to accommodate our requests, no matter how big or small. Whenever… Read more

challenges arose, he communicated openly, worked collaboratively with us, and found practical solutions. We always felt heard and supported.

His professionalism, responsiveness, and commitment to delivering a quality outcome were evident from start to finish. We truly appreciate all of his hard work and would highly recommend him to anyone building a home. Thank you for helping make our dream home a reality Richard!

The sales and marketing team at Masterton are great; however, the pre-construction experience has been a nightmare. Even simple requirements from the council have not been managed properly. When documents are missing, there appears to be little or no review before submissions are sent to the council, resulting in unnecessary delays and repeated… Read more

requests for additional information.

As a warning to prospective clients, you will likely struggle to reach anyone in the pre-construction team. The lack of communication and accountability raises serious questions about how this part of the business is being managed.

Many people choose Masterton believing they have found the right builder to bring their dream home to life. However, after personally enduring more than 18 months in the pre-construction phase, I can confidently say that this has not been my experience.

From the very beginning, Yvonne was incredibly helpful throughout my land purchase and planning process. She was always available to answer any questions I had and made the whole process feel easy and stress-free. My site supervisors, Matt and… Read more ·  1

Brooke in construction , were outstanding from start to finish. They were professional, efficient, and always willing to help with any questions or concerns along the way.

I highly recommend Masterton Homes and can’t wait to move into my beautiful new home. Diana M

Cheryl Pike helped me in my warranty period. Cheryl helped me during my 90 days warranty. Cheryl was very helpful. Cheryl was one of very few to help me. Thanks. Show details ·  1

Our experience with Masterton Homes was a tale of two very different phases. The pre-construction and administration phase was unfortunately quite challenging. We experienced a lack of communication, long periods without updates, and found ourselves having to follow up regularly to understand where things were at. We also encountered cost… Read more ·  1

variations on two separate occasions, which was frustrating and added unnecessary stress to what should have been an exciting process.

However, once construction commenced, our experience changed completely.

From the moment John Coorey took over as our Construction Supervisor, the level of communication and professionalism was exceptional. John provided regular updates by both phone and email, so I always knew exactly where the build was up to without having to chase anyone for information. The communication was proactive, consistent, and gave us real peace of mind throughout the construction process.

The quality of the build has been excellent, and John has been fantastic to deal with. His commitment to customer service didn't stop once we received the keys, he has continued to be responsive, helpful, and willing to assist with any questions we have had. Janie has also been wonderful to work with and has always been approachable and supportive.

While I believe there is significant room for improvement in the pre-construction administration process, particularly around communication and managing cost variations, the construction phase more than restored our confidence. The professionalism, transparency, and customer care demonstrated by John and Janie made a real difference and turned what had been a frustrating start into a very positive overall building experience.

This is the second time we have built with Masterton homes. We chose them again after an excellent experience the first time 6 years ago. This time was a little different as we custom designed the home based on an existing exterior plan and changing the interior, making it a much more complicated build. The design process took a little longer than… Read more ·  1

we hoped due to staffing issues resulting from the effects of Covid. However we ended up with an excellent design. The cost, even when considering its custom design, extra engineering considerations and the position in a marine environment was reasonable. There was a small price increase after going out of contract but overall we were happy with the cost, especially as it was at time when materials were increasing in cost due to shortages and supply issues. Over the course of the build we had 4 different supervisors on the job which cased some delays and one supervisor, no longer working for Masterton, was extremely slow and caused some serious issues with the build. Subsequent supervisors were excellent, namely Rick and Matt who pushed the job along and fixed all issues that had been caused by the previous supervisor. Adam was also on hand, in his no nonsense manner, to supervise all aspects of the build process. The build took longer than expected but the result was a well build, solid home we are extremely happy with. Throughout the job Mitchell was always on hand and quick to respond to any concerns or questions we had. He went out of his way to sort out any issues and was always easy to deal with. He helped us to get the build result we wanted and we enjoyed our interactions with him. He never let us down when it came to the process of getting the Occupation Certificate after handover. He worked tirelessly when the Council made several mistakes which delayed the process, but he and the team at Masterton had our backs and finally we were issued the OC a year after handover. A special mention goes to Brooke in the office who was patient, efficient and very pleasant to deal with throughout our Masterton experience. She was always quick to respond and we had full confidence in her to deal with every aspect of the admin and compliance of the build. The post construction team were also excellent ,namely Cheryl who dealt quickly with all post handover issues. Would we build with Masterton again? Yes we would and although early on we may not have given that answer, we were extremely impressed with that way that Masterton stuck with us, fixed all issues, and pushed to get the OC long after the build was finished. Masterton are a quality project home builder we would trust again with our next build.

Building our new home with Masterton Homes at Glenning Valley has been an outstanding experience from start to finish. Throughout the entire process, the team demonstrated professionalism, excellent communication and a genuine commitment to delivering a quality home. A special thank you goes to our Site Supervisor, Jon Vilo, whose dedication and… Read more ·  1

attention to detail were exceptional. Jon was always approachable, easy to contact and happy to discuss any questions or concerns we had along the way. His knowledge, organisation and commitment to quality gave us complete confidence throughout the build, and it was clear he genuinely cared about achieving the best possible outcome for our family.

The craftsmanship and finish of our home have exceeded our expectations. Every stage of the construction was completed with care and precision, resulting in a beautifully built home that we are incredibly proud of. Thanks to the professionalism of Jon and the entire Masterton Homes team, we believe we have achieved one of the finest single-level homes in the Glenning Valley area.

Building a home can often seem like a daunting process, but Masterton Homes made the experience enjoyable and rewarding. Their commitment to customer service, quality workmanship and attention to detail was evident from the initial planning stages through to handover.

We would not hesitate to recommend Masterton Homes to anyone considering building a new home. If you're looking for a builder that values quality, communication and customer satisfaction, we highly encourage you to speak with the Masterton Homes team. Our sincere thanks to everyone involved in bringing our dream home to life.

Mary Ferreira from Masterton Homes provided outstanding warranty service and was a pleasure to deal with. Mary was proactive, professional, and even replaced a few items that could potentially cause issues in the future. Her response was prompt and positive, and all the work was completed efficiently without any issues. Show details ·  1

We recently completed a House and Granny flat combo with Masterton Homes, and we were very happy with the results. From our very first consultation with Jacob he listened to our needs and provided an honest, transparent breakdown of costs and timelines. The site supervisor, Brett, was exceptional and our Customer Service Coordinator Janie was also… Read more ·  1

great. They kept us updated very frequently, managed the trades seamlessly, and kept the site clean and organized. The quality of the construction and the attention to detail in the finishes exceeded our expectations. Building can be incredibly stressful, but Masterton Homes made the entire process smooth and worry-free. The process did take a little longer than we had liked but on budget. We highly recommend them to anyone looking for a reliable, top-tier builder!"

Evelyn Jorquera was an absolute pleasure to work with throughout our pre-construction process at Masterton Homes. She was always friendly, patient, and happy to answer my many phone calls to check on our progress. Evelyn was knowledgeable, kept us informed, and always followed up promptly on any questions or requests. Her professionalism and kindness made what can be a stressful process much easier. Thank you, Evelyn, for all of your help! Show details ·  1

My overall experience with Masterton can only be described as unsatisfactory due to ongoing concerns regarding communication, customer service, and warranty rectification. From Sales through to Warranty every step is a constant fight. Throughout the building process and post-handover period, communication was consistently poor and unprofessional.… Read more

Requests for information and updates frequently went unanswered or were not addressed within a reasonable timeframe, resulting in unnecessary delays and frustration. Several items included within the building contract were never completed, and a number of warranty defects reported following handover remain unresolved more than 18 months after being raised. While written assurances have been provided on multiple occasions that these matters would be addressed, the required rectification works have not been completed. In my view, Masterton has fallen well short of meeting its obligations in relation to customer service, defect management, and the timely resolution of outstanding warranty matters. Prospective clients should carefully consider these issues when making their building decision. Based on my experience, I would not recommed!

We signed our contract in January 2024 and expected a straightforward build. Instead, we endured eight months of pre construction, received validation in September, had the slab poured in October 2024, and didn’t move in until September 2025. It has taken me six months to write this review because I needed time to recover from the stress of… Read more

dealing with Masterton. Building with them was the most stressful, expensive, and traumatic experience of our lives. We had carefully saved enough money to cover eight months of rent while building so we wouldn’t be paying rent and a mortgage at the same time. Those savings were completely wiped out while we were trapped in pre construction delays and disputes. The stress during this phase was so severe that I ended up hospitalised. If you are considering building with Masterton, go in with extreme caution. Despite having agreements in writing, Masterton repeatedly refused to honour them. We received variations that were either unnecessary, incorrect, or contradicted what we had already agreed to. We were told our site contained rock and were pressured into adding a provisional allowance for rock removal. Our developer’s site classification report showed otherwise. When we personally attended the Warwick Farm office and showed both reports to the manager, he confirmed our developer’s report was correct. Shortly after, we were told Masterton would not warrant our slab unless my husband cut the block to a different level than the agreed level—something we already had approval for in writing prior to contract signing. We were then forced to sign a $5,000 variation for spoil removal, or our build would not progress. At that point, our savings were already gone, so we had no choice. At the end of the build, we were hit with an additional $3,500 spoil removal charge, again contradicting our written agreement. Masterton refused to hand over the keys until we paid. They were fully aware we had already given notice on our rental and had no alternative accommodation. We later submitted a formal complaint to their legal department. As expected, responses took weeks, required multiple follow ups, and ultimately ended with them refusing a refund—despite acknowledging the written agreement. Errors and unauthorised changes were a constant issue. After a minor plan change, Masterton’s draftsperson altered our alfresco doors without permission, changing two large four panel doors to smaller three panel doors that opened incorrectly. We only caught this because we requested a window quote while questioning BASIX costs. This occurred despite us requesting written confirmation that no other plan changes had been made. Communication was appalling. When emails and calls were ignored, we were forced to repeatedly attend the Warwick Farm office in person just to get answers. My husband and I each lost over a week’s wages taking time off work to chase issues that should never have existed. Immediately after signing the contract, we received a $7,000 post contract variation for extra slab plumbing—for a slab type that wasn’t even in our plans. Questioning this saved us $7,000. BASIX and NatHERS were another nightmare. Before signing, we were told BASIX would cost around $5,000. Our first variation came back at $28,000. After demanding copies of the reports, we identified multiple errors that saved us nearly $9,000, including missing our 10.3kW solar system, incorrect flooring, and an unnecessary $3,800 hot water system upgrade. We later discovered Masterton uses Fry’s Energywise for BASIX and NatHERS reports. Over seven separate NatHERS reports, it became clear that expensive materials were repeatedly specified instead of using the software properly to achieve compliance at lower cost. Given Masterton’s margin on 7 star materials, there was no incentive to minimise costs for the client. Final advice: Question every single variation charge no matter how small. Request copies of you Basix and Nather’s reports and check they have used all the correct materials and request the window and door glass quotes to ensure you’re getting what you’re paying for. Request the site classification reports and check every plan revision line by line and never assume written agreements will be honoured. Building with Masterton cost us financially, emotionally, and physically. We would never choose them again. Everything outlined above relates solely to the pre construction period. I may wait another six months before writing a review of the build process itself. We are still waiting for our 90 day maintenance defects to be rectified, so the outcome remains to be seen.

**April 2026 Update – Rating now 1★ (Formal Complaint Lodged with Building Commissioner)** At this stage, with unresolved defects and ongoing obstruction during the warranty period, my rating is now **1★**. The build itself was acceptable at handover. The **aftercare and warranty management is the failure point**. * Expect resistance * Expect… Read more

delays * Expect to escalate externally to get action

Following my September 2025 review, there was *some* movement from Masterton after threat of escalation to the Building Commissioner. However, due to management turnover, the current warranty approach has become obstructive, inconsistent, and frankly unacceptable—particularly as we approach the end of the 2-year statutory warranty period.

I have now lodged a formal complaint with the NSW Building Commissioner. 1. Water Damage Caused by Masterton Contractor (Major Issue) A Masterton plumber replaced a faulty toilet under warranty. Due to incorrect installation of the cistern, a concealed leak developed and resulted in **significant water ingress into the room below**, causing: * Saturation of the gyprock ceiling (water dripping from multiple نقاط and flowing down walls) * Likely contamination of ceiling insulation * Mould growth now visible through the ceiling lining * Damage to carpets, skirtings, and electrical fittings

Two separate Masterton contractors **verbally confirmed full ceiling replacement is required**, yet: * Masterton refuses to provide their own internal inspection reports * The Warranty Supervisor is unilaterally limiting the scope of works * Remediation has been superficial only (drying, no proper replacement or mould treatment) * Carpets were not uplifted, underlay not replaced, and no proper remediation undertaken

This is **not compliant with standard building or moisture remediation practice**, nor with what their own contractors advised on-site.

2. Carpets – Poor Quality & No Warranty Follow-Up The “Ultimate Range” carpets are clearly low-grade polypropylene and have deteriorated prematurely. * Initial complaint raised ~18 months ago * No resolution or meaningful follow-up * Now being redirected to manufacturer despite being a supplied product

Advice: **Do not rely on Masterton’s supplier recommendations or representations at colour selection.**

3. Wardrobes – Structural Failure Two wardrobe rails and shelving systems have **completely collapsed**. This is not wear and tear—this is installation or design failure.

4. Shower Screens – Design / Specification Issue Masterton promotes upgraded 2.2m shower screens but **does not advise orr give the option for the need for thicker glass (9–10mm)**. They believe that a 6mm bow in the glass is acceptable even if it prevents the shower door from closing properly

Result: * Panels flex and bow * Doors impact return panels during use

This is a foreseeable design issue that should have been disclosed at selection stage.

5. Warranty Conduct – Core Concern The most concerning issue is not the defects themselves, but how they are being handled: * Refusal to provide inspection reports * Ignoring or selectively responding to correspondence * Verbal confirmations later contradicted by management * Previously agreed cost reimbursements now denied * Scope of works being arbitrarily reduced

This is a **pattern of behaviour**, not an isolated issue.

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### September 2025 Context (For Reference)

After escalation to the Building Commissioner in 2025, Masterton addressed some issues including:

* External floodlight installation defects * Meter box compliance issues

However, even at that stage:

* Record keeping was inaccurate * Work completion was incorrectly reported * Follow-up was poor * Defects required escalation to be acknowledged

_____________________________________________________ Sept 2025 Charles @Masterton : Headed to the Building Commissioner to get all 8 of my External Floodlights set at the correct level, to get my Meter Boxes Covers Changed so that they comply with the IP rating requirements, and to sort out any other maintenance items. My Rating has fallen from a 5 to a 4 star as The After-Care is equivalent to a 2-star rating for the followup from the 90 Day Team. This is >1 year from handover and 90 day team not completed their work!

1) Masterton refuse to provide their list of work items that need to be done (so you best have a good memory and take detailed notes, and confirm the same by email)

2) They will ignore your email but you then have a record for the Building Commissioner Complaints (my next destination)

3) They do not follow-up to ensure workmen turn-up and have completed the promised works. eg The co-ordinator told me her records had the electrical remediation work noted as completed in Jan 2025 which was the reason she ignored my follow-up email of March 2025 asking what was happening after the electricians had attended in Feb 2025 (time warp in Masterton record-keeping).

4) Electrical Color Appointment at Pre-Construction, be wary: The admin person has no idea about what she is saying. (a) Sensor Floodlights supplied cannot also activate another floodlight (b) Height of External Lights - you MUST be specific or your will be annoyed (as I am). On a sloping site with split levels Masterton will install your floodlights at random heights (although the contract say "EXTERNAL LIGHT POINTS AT STANDARD HEIGHT". They do NOT actually have any standard heights it could be from 1.5m above floor. (c) You need to ask for and pay for the actual powerpoints for your rangehoods- otherwise its a powercord hidden behind cabinetry.

5) Complaint in Installation of External Floodlights: In my case with a split level home 4 out of the 6 external floodlights are at random heights vs the ground level ( 3 of which are at a height were safework would require scaffolds to get them replaced) .

The most annoying is the external laundry lights which are at about 1.6m above the floor level and the problem according to Masterton is that my external laundry "steps are too high", followed by multiple other irrational statements. Lights just need to be at the same height as the 2.4m door frame. All this despite their Electrician King& Lewis admitting at their site visit that this is an issue, and awaiting Masterton go ahead.

4) Build Quality Issue - External Meter boxes are supposed to weather-proof IP rated - so should close properly. Mine are have dented lids and are flapping open in the mild wind. Masterton supervisor says that "the trades have executed all works as per your contract, this is not a building fault or defect and therefore no further action can be taken by Masterton on this matter". All this despite their Electrician King& Lewis admitting at their site visit that this is an issue, and awaiting Masterton go ahead.

5) Material Quality Issue: The carpets provided with the Ultimate Range - defective . Look completely worn down after 1year. During the color consult was told did not need to upgrade them because were quality carpets, now being told that these are the cheapest carpets possible and it would be up to the manufacturer to sort out the Warranty Claim

6) Material Quality Issue : The Shower Screens - upgrade the glass if you can. Was not given that option and really regret this. The thin glass panels vibrate when you open/close the shower screen door so that glass winds up slamming. Waiting on the non-90 day maintenance team to sort out issue

7) Material Quality Issue: Gainsborough Privacy Locks - complete rubbish. Masterton has been back 3 times to fix them. Is also an issue with how Masterton trains its people on how to fix these locks. The screws for the spindles on most of mine were either loose or missing - so the handles kept drooping.

@Masterton : Headed to the Building Commissioner to get all 8 of my External Floodlights set at the correct level, to get my Meter Boxes Covers Changed so that they comply with the IP rating requirements, and to sort out any other maintenance items.

My Rating has fallen from a 5 to a 4 star as The After-Care is equivalent to a 2-star rating for the followup from the 90 Day Team. This is >1 year from handover and 90 day team not completed their work!

This was our first time building with Masterton. While it was a challenging start, the team was helpful throughout the process. If you get Brett as your Site Supervisor, know you will be in good hands. My main takeaway for anyone building their first home with Masterton, especially if you do not have much experience, is to do your due diligence… Read more ·  1

and homework upfront. This will help you avoid getting stuck along the journey, as we did a couple of times with multiple changes in site supervisors and pre-construction coordinators.

Overall, we appreciated the support from the team and were especially happy with Brett’s guidance during the build.

Cheryl (post construction) from Masterton homes has been AMAZING in helping us complete our 90 day maintenance actions! Her follow up was timely, thorough and she helped ensure everything was done as swiftly as possible! After what is a very stressful time, you have helped make the final preparations for our home less stressful! Thank you so much Show details ·  1

We’ve been very happy with our experience building with Masterton and would definitely recommend them. The construction stage ran smoothly, with only minor delays that were mostly outside of their control. Jon, who managed our build, was attentive and regularly met with us in person to ensure we were happy with the progress and that everything was… Read more ·  1

completed to a high standard. Any small issues were addressed quickly, resulting in a great finished product. Post-build, any issues have been resolved within 48 hours, which has been greatly appreciated.

Both John Coorey and Janie Issa are extremely supportive with us during the process of builds. They are very accountable for the builds with timeframe and details. Our build was completed in 11 months along with a highly standard finish work in and out. The whole process was extremely smooth while working with John and Jane. John took extremely… Read more ·  1

care of the building report at each stage. He organised with the contractors to resolve all the issues outlined in the report timely and accordingly. Janie helped us fulfill a few changes at post-construction stage and she organised PCA for the on-going support in approaching OC. Highly recommend John Coorey and Janie Issa while building with Masterton Homes. They both are spectacular.

We are extremely happy with our new home and the entire building process. From start to finish, the team was professional, reliable, and easy to work with. Communication was excellent throughout the project, and they kept us informed every step of the way. The quality of workmanship exceeded our expectations, and the attention to detail was… Read more ·  1

evident in every part of the build. Any questions or concerns we had were addressed promptly, and the team always went above and beyond to ensure we were satisfied.

Building a home can be stressful, but they made the experience smooth and enjoyable. We are grateful for their hard work and dedication in bringing our vision to life. We highly recommend them to anyone looking for a trustworthy and skilled builder.

Thank you for building our dream home!