MATE Mobile

Prices are constantly rising, while service standards are declining and there is always an issue with internet speeds. Across two sites I was achieving an average of 70mbs on a 100/20 plan and 120mbs on a 500/40 plan. Went to other providers this week on same plans and the results are surprising. Firstly, change 100/20 to Moose Mobile and now… Read more

getting 83mbs on average. Secondly, change 500/40 to Exetel and now getting 473mbs on average.

As well savings plenty, as Moose Mobile charge $86.80 per month, with $25 discount for 6 months and Exetel is $80 per month.

No Brainer!

Now it is all set up I’m happy good coverage and affordable Show details ·  1

Thanks for your work – I received a good service thanks for everything you guys Show details ·  1

Travelling overseas, asked Mate re support, when they eventually replied day before i leave it was that there was no overseas option. So I had no phone and couldn't get the OTPs for banking etc so have cut trip short but get this, everything I… Read more

landed in a different country a welcome came from Mate and advice to go to their website for travel package whaaaat!!! Terrible customer support, avoid

I spoke to Cameron, who helped me fix my phone and internet issues by checking and changing my settings. He was very helpful and gave me simple to follow step-by-step instructions. He was kindly reassuring when I apologised for not understanding such things, and he helped me to understand my phone and internet plan much better. The whole interaction was much less stressful than I thought it would be. Good service, thank you. Show reply

Cameron was great, was super patient and helpful. Was super quick and easy to cancel our old properties internet and book a new connection. I hope to get Cameron if I need to call again. Show details ·  1

Laurent, Miro and Ozzi, you are all legends!!! Cameron gets a gong too. Seriously, these blokes have the patience of a saint. They listened carefully and spoke clearly and respectfully through what must have been a frustrating experience. Dealing… Read more ·  1

with a very old and very non IT tech savvy pensioner. Collectively but separately, they transferred me over from a failing copper wire service to a fixed wireless internet service including transfer of my landline number to Voip . You are all worth more money. Best wishes for the future. Chris.

Mate says they run on the Telstra network, which is true. What they don’t tell you is they don’t use all Telstra towers. If you are travelling through outback Queensland, you can’t get service even in the middle of town in many places. They explained after the fact, that they are a wholesale outfit and don’t get all towers with their business model. My advice is to stay clear of them, especially if you’re travelling.

Terrible experience. Everything looks nice and easy in the app, but when you actually try to cancel your service, the cancellation button conveniently does not work. Then, when you try calling, you spend ages talking to an automated system, only to be left on hold with the waiting music for what feels like another hour. Really frustrating and… Read more

disappointing experience. Cancelling should be simple, but Mate makes it unnecessarily difficult. Very poor customer service.

If you play video games woudnt recommend this broadband. I’ve been not able to play any games or watch anything because of the lag.

Chris done a brilliant job in helping me connect to wifi, he was very patient, spoke clearly, I suggested a bonus in his wages, which gave him a laugh, so he also has humour, well done Chris. Thank You Show reply

Swapped from dodo to mate, sign up process was simple, took 20 minutes and my service was up and active, i did byo modem, was a little bit confusing to set up at first, worked out well though once configured, definitely recommend. Show details ·  1

Never any issues. This service I have with MATE is as smooth as silk. Great amount of data per month for such a low price. A strong recommdation for any new customers wanting to come on board.Thank you MATE. Show details ·  1

Cameron's service was excellent. He was efficient, understood what I needed and responded to my questions politely and thoroughly. He has a very pleasant and professional phone manner; basically the perfect customer service and my query was solved quickly. The wait on the line was a little long, but I did have the option of leaving my number for a… Read more ·  1

call back and unlike with some companies, the jingle was actually happy and pleasant to listen to. I did not mind waiting.

Have just changed to mate staff were very informative process was super easy excellent service coverage have just been camping in the high country and I was the only one with reception would highly recommend Show details ·  1

Our internet connection was not working. Cameron very capably and promptly responded to us via the callback system. He clearly and succinctly talked us through the procedure. His technical knowledge and capacity to explain it to us was exemplary. Thank you Cameron for your most professional assistance. Your calm, clear and patient phone manner… Read more ·  1

was also greatly appreciated. Our problem was solved in the one phone call. Thalassaemia you Cameron.Thank you Mate.

I spoke to Cameron today in regard to adding my mobile service to your company. Cameron provided all the information I needed to process this. He was very courtous and helpful. Vicci Lodge Show details ·  1

We had an NBN outage and then once it came back on I still didn’t have wifi. The agent that helped me was so lovely, she was patient and knew exactly what to do. And the best thing, she was very easy to understand!! Show reply

I spoke with Loma today as I had a few questions regarding my account. Loma emailed my invoice to me and explained the details of the invoice plus emailed the list of countries I can call from my mobile. Loma was very helpful, she answered all my queries in a calm, warm and friendly manner her customer service skills 10+ Thanks Loma Carole Show reply

My services were restricted due to unforeseen circumstances. I called up and was connected with Jason L. He helped me right away with no issues and no complaints. Genuinely wanted to help get my services back up and running. Was having issues connecting my services so he suggested I restart my phone and he would call right back. I hesitated as… Read more ·  1

people in the past have said this and never call back. But within 2 minutes, surely enough, Jason called me back and restored my services. The brother Jason L needs a pay rise stat! Thank you again Jason for your professionalism and outstanding customer service. God bless brother!

Got charged a late fee when their system failed to take money from an account with more than enough money. Then when i called they tried to gaslight me into paying a late fee, and convince me nothing was wrong with their system. Very ironic that the quality of the call was awful, given they are a phone service provider too. Not the first time it's happened, will be finding a new provider Show details

Usd to be good not now they have increased prices like all small providers that start out then they get gready well $$ they soon don't last the they're sold off lve seen it before many times getting a Sim tomorrow for a new one l wonder what this one will be like will right a review after l get i test it out beware of this mate the only mate is themselves profit all the way Show details

I contacted Mate over intermittent network issues. Despite waiting 25 minutes for my call to be answered, I spoke with Cameron who was very courteous and helpful. Unfortunately the issue is with Telsra unfortunately nothing Mate could rectify. I was very happy with the service and information provided by Cameron. Call wait times could be better. Show details ·  1