More NBN

I have already been with More for 3 years and Franz gave me a call about an opportunity to upgrade - Franz was very helpful and provided friendly, professional service!

We dealt with MJ from more sales regarding our internet and mobile phones. MJ was absolutely amazing and knowledgeable, she stayed back an hour past her finishing time just to help us. Her customer service was to be applauded, MJ explained everything and made sure that we were happy with everything, but more to the point that we understood… Read more

everything that was going to happen. MJ not only found the us a better deal and faster download deal for our internet, but also mobile phone deal for about half the price with so many more benefits than we previously had. We would highly recommend MJ from sales if you are looking for someone to deal with. We would definitely request to deal with MJ next time we need any help at all. When we first called we were thinking of changing our internet, but thanks to MJ she found us an amazing deals. THANK YOU MJ FROM SALES. Tony and Alice

Realyn was very helpful with clarifying the concerns I raised with her today. She explained the issue & was able to resolve it quickly too which was very appreciative & reassuring for me.

Shifting the account for NBN and mobile phones from one person to another had originally been problematic. However today Manny patiently helped us sort out everything, gradually working through all the details. Show details

I am afraid to say that since the moment I switched my internet to More, I keep having issues, ourages, speed drops which caused me massive problems. They are CBA banks's partner and offering a discounted price was the reason I switched my… Read more

internet to them. My recommendation is NOT to be impressed by lower price; their internet quality and customer service is way below Average.

I had an outstanding experience over the phone today. All of my questions were dealt with in a positive and satisfactory manner. Thank you Manny for helping me out today. Show details

Outstanding Customer Service from MJ – Sales Team I would like to commend MJ from the Sales Team for providing an exceptional customer experience. From the moment we interacted, MJ demonstrated outstanding professionalism, product knowledge, and genuine dedication to helping customers.MJ took the time to carefully understand my needs, answered all… Read more ·  1

my questions with patience and clarity, and provided recommendations that were both honest and tailored to my requirements. The entire process was smooth, stress-free, and handled with a friendly and positive attitude.What truly stood out was MJ's commitment to going above and beyond to ensure complete customer satisfaction. Their excellent communication, attention to detail, and willingness to assist made me feel valued as a customer. MJ is a fantastic asset to the Sales Team and represents the highest standard of customer service. Thank you, MJ, for delivering such a memorable and professional experience. Keep up the amazing work!

MJ from Sales Team

Disappointing Experience – Poor Customer Service and Billing Issue. After my previous discount period ended, I received an email offering a Loyalty discount that stated it would be automatically applied at my next billing cycle — no action required on my part. It wasn't applied, and I was charged the full amount. I raised a support case, but it… Read more

was closed twice, apparently for "no response" and despite the fact that I was the one waiting on replies from them. When I provided copies of all relevant emails confirming the Loyalty offer, support refused to acknowledge the offer had ever been sent, and instead kept referencing my old, expired discount. With the issue unresolved, I had no confidence it would be handled fairly, so I cancelled my NBN service and found a comparable plan elsewhere for $30 per month less. The internet service itself was fine, but if you ever need to resolve a discount offer, billing dispute or rely on customer support, be prepared for a frustrating experience. I'd recommend keeping records of every communication and thinking carefully before committing long-term.

I’ve just switched over and so far the service is really good. I’m getting a faster plan for $35 less than my old provider. I was happy I didn’t have to buy a new modem / router - just brought over my old Telstra one and after I signed up the service just moved over - didn’t have to mess with hardware at all. I appreciate that my contract isn’t… Read more ·  1

locked in at all, so I can either cancel altogether or just switch plans with no notice if I want. Most of all the sign up procedure was easy - at first I didn’t like that I had to request a call, but when I did the call came within the hour. Also, they assign you a particular agent that you can contact directly so if you need time to think and call back, or remember a question you had, you can contact the same agent you started with so you’re not re-explaining your situation to different agents which is awesome in this day and age. Alex T my agent was super friendly and not pushy at all - I think I had to call back twice because I had to okay everything with the missus but he helped me with every question and made me feel good about my choice. Really happy.

How easy is more to deal with salesman Alex is awesome didn't try and sell me every product in the more catalogue sorted my free NBN upgrade in no time also offered me a great deal for sim only plans and gave me the option to think about it in my own time

MJ from sales team has been very nice and helpful. So kind that she’s willing to help me to push through the upgrade without hesitations. Recommended. Great work Show reply

had a great experience with Nick from Online More. He was extremely helpful, professional, and patient throughout the whole process of transferring my NBN connection from the previous owner to my name. Nick made everything so easy and, most importantly, managed the transfer without any interruption to my internet service. He kept me informed,… Read more ·  1

answered all my questions, and went above and beyond to make sure everything was sorted smoothly.

I really appreciate his excellent customer service and support. Nick is a credit to the team, and I would definitely recommend Online More because of the service I received. Thank you so much, Nick! ⭐️⭐️⭐️⭐️⭐️

Exceptional customer service from Realyn Frias - but a very disappointing experience afterwards I had such a fantastic experience speaking with Realyn Frias. She was incredibly knowledgeable, patient and professional, and answered all of my questions with such ease. She took the time to understand exactly what I needed and made the whole process… Read more

feel simple and stress-free.

Realyn also pointed out that I was paying far too much for my existing mobile plan, which I really appreciated. She was then able to find me a fantastic deal for my home internet and mobile plan, including data and calls. She was friendly, honest, helpful and genuinely made me feel like she cared about getting the best outcome for me. She even arranged for a SIM to be posted out.

Unfortunately, my experience changed completely after I signed up.

I spoke with another representative through Connections, who thought it would be better for me to connect using an eSIM. I explained that I did not have home internet or access to another working mobile phone, yet I was disconnected from my existing mobile service. I specifically asked how long I would have mobile coverage and was told approximately three hours before I would be disconnected.

What followed was an incredibly frustrating experience. I was without mobile service from approximately 11:30am until 7:00pm.

I went to two paid phones to try to contact MORE for assistance. I was then asked to receive a text message containing a four-digit verification code - which was impossible because I had no mobile service. I was subsequently told to purchase a prepaid SIM so I could get connected and retrieve an email, but I couldn’t activate the SIM without an internet connection.

At that point, I had no choice but to go to a friend’s house, use her Wi-Fi and her phone, and try to work through the activation process.

The whole situation could have been avoided if the representative had properly considered my circumstances before disconnecting my existing service. If someone tells you they have no home internet and no other working phone, moving them to an eSIM and disconnecting their existing service without ensuring they have a way to activate and connect is, in my opinion, extremely poor customer service.

I want to be clear that Realyn herself was exceptional, and I have nothing but praise for the way she handled my original enquiry. My frustration is with what happened afterwards and the lack of practical consideration and support during the connection process.

It was a rotten and unnecessarily stressful experience, and I sincerely hope MORE reviews this process so that other customers aren’t left without phone service for hours simply because the activation pathway hasn’t taken their circumstances into account.

Now I’m crossing my fingers that my home internet connection will be a much better experience, because after this, I’m feeling a little burnt. I really hope the rest of my experience with MORE reflects the wonderful service I received from Realyn in the beginning.

Realyn - 5 stars. The follow-up mobile connection experience - extremely disappointing.

I hope MORE takes this feedback seriously.

More Telecom is by far the worst experience I’ve had with an internet provider. Overcharges! Internet and Sim issues! Trying to resolve the matter with customer service is frustrating. They randomly made a charge on my payment method and when I called to ask about the transaction they said they couldn’t verify my email because they didn’t have an… Read more

email on my file even though I had received all of my bills to my email address. Even though my full name, address, dob were all correct they sent me a link to my phone and insisted I sent ID documents to them even though I didn’t have to do that when I signed up. Save yourself the grief and don’t even consider this company.

I switched to More Telecom because of the CBA customer discount. Big mistake. Their technical support was absolutely incompetent and, in my experience, well below Australian standards. They wasted 3 days blaming my modem, even causing me to buy a new one, when the modem was never the problem. Don’t be fooled by the CBA discount. Cheap means nothing when the support is this bad. Stay away.

Franz has been an amazing representative giving me seamless service in setting up my plan. He was warm, well informed and cleared all my concerns in an efficient manner. Show reply

I was having internet issues for the whole 4 months now and always going on & off about internet. Thank you so much Dindos my internet issues were solved after your help that no any other IT staff look onto. I am getting the promised speed now 493.4 mbps/500 which is excellent comparing where I was having only 60-90 mbps/500. I truly appreciate your help. You are kind and very patient resolving the issue. Show reply

JR from Sales listened asked questions with great patience to get a clear picture of my situation. JR went to great lengths he was able to find a solution for me to join More in an effective and efficient manner. Show reply

I have just signed up with More and I spoke with a great sales person who helped me through everything step by step. I would like to thank Mary Jane L. Lacorte for her great help and patient. Show reply

I recently upgraded my internet connection to an NBN Fibre to the Home (FTTH) service with More Telecom, and the entire process was seamless from start to finish. A special shout-out to MJ from the sales team, who provided truly exceptional service. MJ was knowledgeable, patient, and took the time to explain all the available plan options… Read more ·  1

clearly without any high-pressure tactics, I decided to go with the 500Gb plan. MJ made sure I understood the transition process and matched me with a plan that perfectly as mentioned above which suited my needs.