2,108 reviews
AI reviews summary
Overall sentiment for More NBN is highly polarised. A significant volume of positive feedback is directed toward individual sales and support staff who are frequently praised for being patient, professional, and helpful during the onboarding and plan-switching process. Conversely, a critical segment of users reports severe systemic failures, including recurring connection dropouts, "abysmal" technical support for complex issues, and rigid, often erroneous billing practices that are difficult to rectify.
Pros
Cons
Verdict
More NBN is a strong contender for Commonwealth Bank customers seeking a budget-friendly, easy-to-setup internet service. However, the provider appears best suited for "low-demand" users, as those requiring high reliability for working from home or complex technical support may find the service's stability and backend administrative processes inadequate.
precious was very helpful and explaind everything in detail as this is the first time that i have done this it is a bit daunting and confusing at first when you are changing your internet and mobile services to another providor more.com where very helpful and understanding when i was dealing with them on my mobile sorry no public photos or… Read more
videos at this stage its too early for this none to submit at the moment seems to me this survey site is a bit impaitent for information ive only just finnished talking to the more sales rep on my mobile this site will simply have to wait for any more information from me that is if i can get my computer to get the photos to to this site somehow
**⭐⭐⭐⭐⭐ Excellent customer support** I switched from AGL Internet to More Internet today, and the experience was excellent. I had some issues with my Wi-Fi because the modem settings weren't configured correctly. Fernando from the technical support team was fantastic. He was calm, patient, and professional throughout the entire call. He guided… Read more
me through resetting the modem with the reset pin, logging back into the router, setting up a new admin password, and applying the correct settings. He explained everything clearly and made the process very easy to follow.
My internet and Wi-Fi were up and running in no time. Excellent customer service and technical support. Thanks, Fernando!
Outstanding Customer Service from MJ – Sales Team I would like to commend MJ from the Sales Team for providing an exceptional customer experience. From the moment we interacted, MJ demonstrated outstanding professionalism, product knowledge, and genuine dedication to helping customers.MJ took the time to carefully understand my needs, answered all… Read more · 1
my questions with patience and clarity, and provided recommendations that were both honest and tailored to my requirements. The entire process was smooth, stress-free, and handled with a friendly and positive attitude.What truly stood out was MJ's commitment to going above and beyond to ensure complete customer satisfaction. Their excellent communication, attention to detail, and willingness to assist made me feel valued as a customer. MJ is a fantastic asset to the Sales Team and represents the highest standard of customer service. Thank you, MJ, for delivering such a memorable and professional experience. Keep up the amazing work!
MJ from Sales Team
Reviews with attachments
My service was transferred from Optus where I was for 25 years. Yes that's right...you read 25 years. More provided a smooth transfer. Great savings and a speed of 500mbps from 100 mbps at Optus. Christie at More customer support was amazing making my transfer, smooth and painless. Show details · 1
Jay was excellent in setting up my new modem. He was very polite and considerate Show details · 1
I calledto More today and talked with Vin. He is amazing very helpful and supportive. I spent a lot of time for my request and find a wonderful solution. Elham Show details · 1
Manny just saved a loyal customer! Job well done. Do continue to be kind and helpful. Show details · 1
Beyond the excellent quality of mobile services provided by the More team, their customer service has been outstanding. In particular, Megan was exceptionally professional, helpful, and attentive when I reached out regarding my billing account. She demonstrated a deep understanding of customer needs, making the entire experience seamless. Well done, More team! Show reply
Speeds are great, customer service is shocking. I’ve been charged twice when paying once and then raised a ticket with Support and was told I had rung Support and ordered a second modem.- I have absolutely no idea what they’re talking about and I never rang them. So as long as you don’t need to deal with Support things will be fine.
I've been with More for some time now. I used CBA's deal for the free NBN and throughout the years it's improved but the support is terrible when you really need it. And when the contract and deal ended, I could not send a support ticket and it would not let me cancel my account. Really ridiculous how they refuse to accept my support ticket (kept… Read more
saying it failed to create a ticket) and won't let me cancel it. Don't use them.
This is a followup, their customer service is terrible. I requested to cancel and instead of cancelling immediately as I requested, they set the cancellation date a month from today and closed my case. They also quoted the wrong company saying they're from Tangerine. So these companies are just sharing offshore support for their NBN and can't train their staff right. What a joke.
They did fix my experience in the end but it took way too long to fix a simple issue so it's a 3 star instead of 1.
Kim, hi. We are so sorry to hear about this experience. A… Read more
We initially went with More as we were offered a good deal as part of a Commbank Home loan. In summary, we've observed progressively worsening network quality, and abysmal customer support. Service quality started out okay when we joined in 2023, but in 2025 we experienced a service degradation which grew progressively worse over several weeks.… Read more
It required us to make multiple follow-up calls and support requests before More correctly diagnosed the issue and escalated to NBN, where it was finally addressed and fixed by a technician.
We've also seen a noticeable increase in network jitter and outages in the past 2-3 months of 2026, with no communication from More.
In each support case I open online, I list any troubleshooting we've attempted, and include the results of any tests or NBN outage status checks I've conducted. However, none of the online support cases I've opened with More this year through the customer portal were acknowledged or responded to by a technician, unless I also called More a few days later to escalate the fault report and request an answer. More's support phone number is not even listed in the customer portal anymore, and each time I have to look up More's contact details online to get assistance on the phone, I'm on hold for at least 10 minutes, and calls last ages because I have to go through and explain everything again from the beginning. Techs aren't reading the notes on my open cases, and the assistance I get when I finally do speak with someone, is lacking.
Overall, it's incredibly frustrating and time consuming to get support if anything goes wrong, as none of More's communication channels are readily accessible or responsive.
The last two support cases I raised a month ago through the customer portal about serious network degradation costing time off work were completely ignored. Both technical support cases remained open and unanswered in the customer portal for more than 3 weeks, until we finally just sent a service cancellation request notifying More that we're switching providers. The cancellation was acknowledged, and both outstanding fault cases were then quietly closed with no notes.
Hi Leesh, we are so sorry for this experience. Your account… Read more (+1 reply)
In the Commbank app (and bank account) it shows i paid twice. Contacted customer service and answered: "we'll se what we can do" - "let me see where the problem is", etc... Now I'm stuck between the bank and More UPDATE: Refunded! Show details
Maria, hi. We are so sorry to hear of this experience. A… Read more
Find out how More NBN compares to other Internet Service Providers
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I switched to More from TPG because of a deal with Commonwealth Bank giving me a discount of $30/month. When I was with TPG, it was really rare that we had internet dropouts when there was no NBN outage. With More, it happens everyday. Most of the time, it happens for a few seconds only, meaning that you tried to connect to a website such as… Read more
Google and while normally we would get connected instantly, in these occasions, we waited for 3-5 second before the browser would tell you that there was no internet connection but then the webpage will be loaded successfully after 2-3 seconds. So, it was inconvenient but not a disaster. In several occasions, the disruptions were for 30 minutes or even 1 hour. Today was the worst. We had no internet since 8:30am and after trying to restart both the NBN modem and the Wifi router, we still got no internet. I had work to do and could only call their customer support service at 9:20am. After waiting on the phone for 5 minutes without getting to talk to anyone, I received a text message from them telling me that they were experiencing an NBN outage and asked me to hang up because "Engineers are already working on it." NBN still reported that there was NO outage at my address! Now, at 11:54am, there is still no internet.
JimV, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
“Deceptive, Dishonest and Trapping Customers – Avoid!” More Telecom is the worst provider I’ve used in 3+ years. Every call centre rep tells a different story – useless, zero consistency. Prices jumped in 6 months: $124 → $128 → $130.60 and climbing, even mobile plans increased. Yet they keep blaming “NBN costs.” Are mobiles part of NBN now? … Read more
Forced into Direct Debit 6 months after sign-up, even though my contract had no such requirement. This “rule” was slipped in later to trap customers.
Fake upgrade promises: first “already upgraded,” then “paused,” then last batches. 3 weeks later still nothing 500/50 my Ar$$e.
Complaint handling is a cover-up: no IDs, false excuses, pressure tactics. Always blaming customers, never themselves.
Now under TIO investigation for deceptive conduct.
⚠️ Stay away – More Telecom traps you, overcharges you, and lies about it.
The AAA L., hi. We are so sorry to hear about this… Read more
Latest follow-ups
Getting 100mbps. Bad service tried resolving for month couldn't do it. As I said I will cancelled didn't even blink n said all good. Worst ever. Stay away. BAD SERVICE.
Follow-up · For 3 years i was with more, they offer no solution other than restart the router. I was on 1000 Mbps plan i was only getting 100 Mbps m less speed. Even after this no one call me, so it clear they dont care.
Vishal, hi. We are so sorry to hear about this experience. A… Read more
Alex was extremely helpful and very understanding. I hope this sort of service continues. Ive just swapped to more after a recommendation from my family. Hopefully no issues occur. Thank you Alex for your help.
Follow-up · to be honest the accounts service is dreadful. Im signed up via Commbank and they cannot for the life of them add the discount correctly. They keep getting it wrong and now their NBN has gone up (apparently all have gone up). If they get it wrong a third time I will be looking for another provider. And had I known they were an offshoot of Tangerine I would never have signed up with them.
Thank you for your feedback, JAL! We’re glad Alex provided… Read more (+1 reply)
Absolute rubbish. Customer service is impossible to contact, tech support too. Slow speeds consistently but can't contact them to get it fixed. Moved house and was told our modem purchased through More would work at new house (in same town, around… Read more
the corner!) but when we moved, it wouldn't work and we had to wait 3 weeks for some update to be done by NBN. They wouldn't give me a discount on the bill (this was the start of my terrible experience with customer service, it is all online and electronic so you have to wait days for a reply and sometimes they just close the case and say it's fixed when it's not).
I've had many internet providers over the years and More is by far THE WORST. They blame it on NBN. If I'm paying More, then it's their issue if you ask me. I got a cheap price through CommBank, you get what you pay for. Don't do it! We ordered Starlink instead. Couldn't be happier (wish we didn't have to support Elon but here we are!)
Follow-up · More have contacted me since leaving this review but it is too late once a review has been left. I've now got Starlink and it's brilliant! I've never left a poor review of any business before, I rarely write reviews at all to be honest, I was just so disappointed with my experience I didn't want anyone else to go through the same. Follow up… Read more
Kara, hi. We are so sorry to hear about this experience. A… Read more
Positive reviews
Michael Gomez assisted me with the esim transfer from Optus to More. He went through the process with me step by step and it made it very easy for me. Highly recommended. Show reply
Unexpected ease of setting up account. Alex was helpful, prompt and competent. Far cry from Optus misery. Hopefully the fibre to node connection proceeds smoothly though that is in remit of NBN. So far - pleased and relieved. Thank you. Show reply
Needed a decent low cost, long-term phone plan. More has decent pricing. And customer service, sales rep, Precious, was super pleasant and efficient to speak to. ANd knew her products to get me the best value for what I was looking for. Zero waiting time. Love Tangerine and More. Show reply
Negative reviews
I am afraid to say that since the moment I switched my internet to More, I keep having issues, ourages, speed drops which caused me massive problems. They are CBA banks's partner and offering a discounted price was the reason I switched my internet to them. My recommendation is NOT to be impressed by lower price; their internet quality and customer service is way below Average.
Iman, hi. We are so sorry to hear about this experience. A… Read more
Find out how More NBN compares to other Internet Service Providers
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Service experience is terrible. Weekly and random hour outage. 24/7 tech support this a joke they never pick the d#mn phone. Complaint tickets are closed without informing and discussing with customer. NO hope for this El Cheapo provider.
Pankaj, hi. We are so sorry to hear about this experience. A… Read more
The internet was fine, however they put the costs up. I spoke to retentions and highlighted other offers that were more competitively priced and asked if they could match or at least offer they could offer some discount. The service agent was rude and dismissive. I ended up swapping and saving $25/month in a 5 minute process. They would not even match an offer that was available for new customers.
Tim, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
Recent reviews
I was with More for 1 year, using the special Commonwealth discount. Unfortunately, my discount finished but I did like their service. Shame they can't retain their customers with better offers.
Mal was fantastic to deal with - recently I had some business mobile numbers that needed to move off our account, and her customer service was great. Very knowledgeable and clear communicator. Thank you Mal! Show reply
I called More technical support as I had trouble resetting my modem. AL helped me, very patiently, to get me back on the internet. Their technical support is awesome despite me not buying a modem from them Show reply
Extremely easy and Melissa from Sales was really helpful and great at explaining the process to me. Good value if you’re a Commbank customer. I used the 50/20 for 3 years and it only dropped out once. Very happy with More. Customer service was exceptional, didn’t have any wait times or get put on hold. Again, thanks Melissa Cheers Show reply
I have had a great experience with More Telecom. From day one, the setup process was very simple and smooth. The service was easy to get connected, and despite being in an area where connectivity can sometimes be challenging, the service has been reliable and worked extremely well. Whenever I needed assistance, the support team was always… Read more · 1
helpful, responsive, and polite. The customer service has been excellent, with friendly and respectful staff who were always willing to help and resolve any questions I had.
I also appreciate that More Telecom often has offers available, making it easier for customers to join and get good value from their plans.
Overall, I have been very happy with my experience with More Telecom and would recommend them to anyone looking for a reliable internet provider with great customer support.
I originally had a very disappointing experience with More NBN. My business internet connection was delayed for over a week due to an NBN box serial number (SN) mismatch, and the lack of proactive communication was frustrating. I had to call customer support every day just to get an update. After I posted my review, the More NBN team reached out… Read more · 1
to me personally, explained the situation in detail, and kept me informed. They worked with NBN to resolve the issue, and my connection was fixed within the following week.
While the initial delay had a significant impact on my business and I still believe the activation process and customer communication could be improved, I appreciate that the team took my concerns seriously and followed through until the problem was resolved.
Thank you to the More NBN team for your support and for getting everything working in the end.
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Simon, hi. We are so sorry to hear about this experience. A… Read more