Pool Express

I bought a pool cover from Pool Express, and it started disintegrating a few months before the warranty period ended.When I contacted customer service to lodge a warranty claim, I was met with shocking service. Instead of honoring their commitment, the representative told me, "Well, it's pretty much lasted as long as it should." They refused to… Read more

replace it under warranty and instead quoted me a price to buy a brand-new one.Why would I ever spend money with a company that fails to stand behind its own products? Ultimately their "warranty" means absolutely nothing. Save your money and go with a company that actually respects consumer rights and treats customers fairly.

I have purchased my second pool cover through this company - the first one no problem!! This one I ordered on their web site and clicked on the correct pool shape (step one) then remeasured the pool 4.0 x 6.8mtr (double checked) and included the figures into the system they provide. For some reason I received a cover 400mm short!! The response was… Read more

"well you should have checked the system to make sure the measurements you provided transferred to your invoice" - " we have delivered the order we received" So look out and double check your order over and over again before paying. I have a real problem with the fact I followed Pool Express's automatic ordering and am now extremely disappointed. Would not recommend this order system at all.

All I wanted to do was spend more money with this company which I have in the past. However, as my current pool cover was still under warranty and was falling apart, they didn't want to know about it, they will not respond to my communications. They could have just said, we will give you $20 off or free delivery on your next purchase and I would have spent more money and purchase a more expensive pool cover, now I take my business elsewhere. Show details

It took a lot longer to come than I was told, however it seems to be seeking in one of the seems.in our dry weather with al 4 sides up it is persistently wet after use on right side seem only. Still under observation. Pete. No photos as it's now raining. Not often used for health reasons. Show details

The service was exceptional. I submitted a quote request for pool cover, and a response was suprisingly quick and refreshingly innovative. Aerial photography was used to confirm pool dimensions such that a credible design and quote was received. One email later, the design with dimensions was refined to accommodate the pool ladder. Order placed and an awesome custom cover arrived to the door a few days later. Show details

Cover arrived quickly and as advertised and easy to fit as per instructions Show details

Our Pool Cover took longer to deliver than originally told it would. Installation a nightmare, no instructions included and tried to figure it out without them. Eventually called their office and they sent through ‘instructions’ I use this term loosely! Made no sense and was very unclear, didn’t seem to match the cover we purchased. . Already… Read more

spent about 6 hours at this stage. Anyhow tried again today, using You Tube videos, after about 3 hours we gave up. Still not installed and pieces lying everywhere Has to be the worst thing I’ve purchased to try to install with no instructions So we will call them again tomorrow and see if they can help. Wasted so much of our time trying to install this cover! Would not recommend based purely on the lack of installation instructions!

Is this company even operating any more???? – I have ordered and paid for a pool cover but two weeks later it is yet to arrive. I have called, emailed, used Facebook to try and contact the company but no one seems to be home. I’ll try and recover my money via my credit card. I don’t understand what’s gone wrong but I’m at my whits end!

Disappointed – Product was delivered quickly, however it was a different size to the one ordered. After repeated attempts to contact the company, I eventually was able to speak to someone. Unfortunately no good outcome here as the company representative was happy with their service and delivery despite the product delivered being a different one to the size ordered. Show details

Pool Cover from Pool Express – I purchased a solar pool cover online from Pool Express. Their website was easy to follow and the measurements used were those provided by Pool Express from a satellite image. These turned out to be very accurate and the cover provided had a small deliberate overlap which I trimmed as required. I live in Brisbane and delivery (free) was only… Read more

three days from placing the order. A set of straps for attaching to my pool cover roller was included in the price. All in all a very satisfactory experience

Pool cover – The pool cover is great! However, the time taken to deliver is not accurate while the shipping stated the cover would arrive on the 8th of February it only arrived on the 14th of February. Show details

Easy purchase – Easy to order, arrived within a few days. My tip - don't pull the inner tube all the way out or if you do, remember which side went together! Pool cover was easy to cut to fit the pool. Has already reduced the amount of chlorine required and the pool is cleaner and warmer.

Happy customer – Easy to navigate website. Prompt delivery and looks to be a quality pool cover. I wouldn’t hesitate to deal with this company again. Thankyou

Pleasant and rewarding – Web site was easy to use, intuitive and we received the parcel in an amazingly short time. Considering the time was in the lead up to Christmas, this was most surprising and welcome.

Great service – Great service and quick delivery. Not much else to say other than it seems to be a great product at a very reasonable price. Staff were very helpful and friendly ( via emails )

YouTube for helpful videos – Thank you for your prompt service. The bubble pool cover is doing a great job; we have seen an immediate improvement in pool temperature. I would recommend reference to YouTube videos regarding attachment of the straps to the roller; we found that was the best way to learn of the correct way to attach the straps.

Second time around and still gets 10 stars – Previously had one of their covers and it was fantastic lasting 9 years. Upgraded to their new cover and looks great. Fantastic service providing information and the delivery was ultra fast. Also purchased one of their covers to protect whilst on the roller. Quiet different to the one provided 9 years ago. One fits all with trimming required. Will do the job but preferred the previous design. Great product and service.

Great service – Great service arrived couple of days after the order exactly what was advertised

Well worth the research – whilst i have yet to install the new liner, what i can say is that the service was brilliant. Very good communication and delivery was very fast. Can recommend highly

Happy Customer – Great service. Pool cover fits well and good quality. Sent extra fast

Satisfaction Done – Excellent product fast delivery and a great price highly recommend

Blue Titanium pool cover – Arrived fast and exactly as described. Excellent quality pool cover! We purchased the blue titanium and could not be happier with this product. I recommend this company. :)

pool cover – quality and prompt delivery great assistance for the installation of the cover

Trustworthy and efficient – Product sent matched order and exceeded dimensions so there was no chance of disappointment. Good response from seller and second product purchased from Pool express without any Hiccups.