Queensland Country Health Fund

Queensland Country Health is a brilliant private health insurance provider. I have been with them since 2009 and their responsiveness, efficiency and claims process has always been exceptional. Show details

I wouldn’t be with any other health fund and have been with this fund for years. It’s great to be able to ring and speak to real people who are extremely helpful and easy to understand and get really good rebates. Show details ·  1

Wouldn’t recommend, I was a member for many years and membership lapsed because I moved and didn’t get my renewals, rang to back pay and they refused and also then wouldn’t acknowledge waiting periods. Show details

In 8 years membership with QCHF, my wife and I have had nothing but friendly, professional, helpful service. Our policy has been extremely good value, easy to transfer to and the staff have always been a pleasure to deal with. Show details ·  2

All round 5 star – Extremely friendly and helpful customer service. Very little wait time waiting for help. And rebates are really good too. Highly recommend QCH. Glad we are in. Show details ·  1

Was with other funds before joining. Then a review and comparison to QCHF: Others? Yeah, nah! QCHF and dental - top shelf! Show details ·  1

Always great service and call wait time is minimal. Staff are friendly and knowledgeable. Policy’s are excellent and well priced compared to the market and what you’re getting. Love this fund. Show details ·  1

Queensland Based Private Health Fund: can't fault it. No waiting queue's on the phone. All questions answered quickly. Its handy to be able to lodge claims both online and instore. Policy is good value and staff are happy to compare funds with you to ensure you get value for money. Recommend them. Show details ·  1

Friendly, fast and accurate, helpful when I was not sure and explained everything carefully and patiently for me. Exceptional value and choices of payment. 10 out of 10 Show details

More help should given to people who have to visit specialists no reimbursement unless you are admitted to hospital. I would imagine a large number of your clients are pensioners etc, and have been with you for many years. Show details

Dental Premier Providers shortfall – Fairly good cover provided for Top Hospital policy. I have been with this Health Insurance provider for many years, and at my age (71) it is prudent to have good cover for the unexpected. However, Queensland Country Health seem to be lacking in the Dental area, and this has been so for many years now. This company has a list of 'Dental Premier… Read more

Providers'. This is a list of Dental practitioners throughout Qld who are approved by QCH, and offer the appropriate discounted rates. This is fine if one lives in an area close to one of these approved dentists. I live in Buderim, Sunshine Coast, Qld and the nearest Dental Premier Provider to me is at Landsborough, some 30 minutes travel away, on a good day with little traffic. BUPA, by comparison, have at least 5 preferred dentist in my immediate area. In short, I think its about time that QCH upgraded this service. I shall be contacting them separately about this issue.

Extras – So disappointed. Been in healthcare for over 20 years. They closed my extras, if I want to claim I have to upgrade to the new highest extras, pay more and wait 12 months!!! What a joke. It’s expensive enough as it is! Show details

We have been QCH members for years and am very happy with the service. They have easy to understand policy documents and staff are always informative and helpful. There is never a long wait to talk on the phone. Claims are processed very quickly. Would recommend QCH to friends & family if they are looking for a reliable cover. Show details ·  1

We have been with QCH for 24 years. I regularly compare with other companies & QHC always come out on top. It's refreshing to always connect with friendly, helpful staff when needed. Show details ·  1

Whenever I have had the need to contact Queensland Country Health Fund, the staff have always been polite, friendly and obliging. This is a pleasant change in today's world. Show details ·  1

I would normally leave the claiming for services provided to my wife. This time I took it upon myself. The staff were very patient and I was able to complete the claim on my second attempt. This was only possible because they took the time to clearly show me the requirements needed. Show details ·  1

Have been a member for around 30 years. Competitive premiums. Service has always been prompt, friendly and efficient. Never had an issue with claims. Regularly approached to compare the market with other funds - none come close to the overall cover we have. Our 3 adult children are also happy members. Very happy with our membership. Show details ·  1

Easy to access support by a real person and I face always going the service to be great. I have been with QCHF for over 25 years and occasionally explore other health funds but QCHF comes up as the winner every time. Show details ·  1

It’s always so quick to get through to an actual person and they’re always very helpful, friendly and professional. Communication is great when lodging claims and turnaround is very quick. Can’t speak to value for money as I’ve been with them for years and haven’t shopped around but whenever I claim on the at healthcare providers, they always comment that it’s a good rebate. Show details ·  1

When I phoned the staff lady was very helpful & welcoming. I believe our policy is good value. Claims are dealt with in good time. My husband & I have been members for 49 years. Show details ·  1

Where does Qld Country Health find their staff? They actually seem to love their job so much and are happy all the time. The phone calls are answered very quickly and the staff that answer your call find the information you are wanting and you do not get palmed off between other people so it means every staff member is trained very well. Whatever the staff are on I want some !! Show details ·  1

Been with QHF for over 15 years. Coverage has been great, making claims has been easy. Unfortunately premiums always go up and it is not cheap having quality health insurance, but QHF does offer a personable and well supported experience. Would recommend to friends. Show details ·  1

I explained my query and the lady on the phone was helpful and understanding. Her advice was appreciated and she forwarded me the forms that I needed. My husband and I have been with this Health Fund for more than 25 years and we have always appreciated their service. Show details ·  1

We have been with this health fund for over 20 years. Our daughter has authority to handle things and so far we have had no problems with length of time resolving our claim. Show details ·  1

Absolutely always treated in a friendly and helpful manner and fast resolution of any queries. Show details ·  1

as always , excellent service do I really need to use another six words to say GREAT !!!!!!!! Show details ·  1

Very satisfied with my membership to date. Many thanks Qld Country Health. Show details ·  1