RT Health

Danny was very attentive and explained levels of cover very well. He also helped me understand clearly the level of rebates provided with my recent claims. Danny was patient and took his time in providing factual answers to questions I had asked. I would definitely recommend this agent. Show details

Katalina was very kind and helpful in providing info and signing me up for health insurance. Policy itself is good value for a single and surprisingly easy and fast to arrange on my lunch break Show details

Service and help explaining all the levels and rebates from RT health was extremely helpful. Portia Badri was a pleasure to deal with, also so makes a big difference dealing with people who have great English. Portia explanation helped me to make the decision to stay with RT health Show details

I rang asking for an Extra quote. I spoke to Anna who was very pleasant, patient and helpful with my request and I have moved across from Bupa to RT Health Show details ·  1

Review for Rita Nohra- RT Health I'd like to extend my sincere thanks to Rita Nohra for her outstanding service she provided during my recent experience joining RT Health. From the beginning Rita was warm, professional, and incredibly knowledgeable.… Read more ·  1

She took the time to clearly explain all the aspects of the policy, ensuring I fully understand what I was covered for and felt confident in my decision. Rita communication was exceptional, she was patient, thorough, and always happy to answer questions I had. Her ability to simplify information and present it in a way that was easy to understand made the entire process smooth and stress free. It was truly a pleasure to dealing with Rita. Her friendly demeanor and genuine care made me feel valued as a customer. I would like to personally commend her to her supervisor. Rita is a credit to RT Health and excellent example of what great customer service should look like. Thanks again, Rita, for making this experience so positive. I'm grateful for your support and professionalism, and I feel very reassured knowing I'm in good hands with RT Health.

Regards Mark Moran

Rita was very professional and has been great to deal with since I got my first quote. She kept in contact with me without me feeling like she was being pushy. All my questions were answered quickly, she has a great understanding of the product and I have a much better policy than I had before. Show details ·  1

Been with RT Health for 6 years and my parents for 50 + years with no complaints on service & coverage as a non profit. With cost of living so high and not eligible for a pension ??? (worked & paid taxes for 52 years - how's that fair!!) I decided to review my hospital & extras cover to see if I could save a few $$$. Rang several other companies… Read more ·  1

...big mistake as they won't stop ringing and using high pressure to sign with them ugh. With RT Health I dealt with Danny C.. he spent 20 minutes on phone with me with NO pressure only assurances and highlighted some issues RT Health vs other companies with fine print exclusions and trickery. Danny was great in explaining advantages of RT Health was able to assist & assure me RT was the fairest & for the cover had the best policies. Danny gave me some fair options that did not effect my particular circumstances and gave me some choices to lower costs and still achieve my health cover objectives. I'm certainly staying with RT because of Danny assistance and understanding that I did not receive from several other companies that contacted me. Thanks Danny for your support. Peter & Dee

My experience with RT health was good at the start until recently I had to submit a manual claims. The only way to do it is through their app and it has to be a photo, can't upload PDF files. So I photographed the receipt and they sent me a letter about 5 days later that they can't read receipt. So the claims just gets cancelled. They could… Read more

have reached out to me to let me know instead of cancelling the whole claims. I resubmitted it again and same problem. Finally on the third attempt the claim was processed but this took about 3 weeks in total. I even reached out on email about this to which I received no response.

Further, I find their website and app so outdated. You can't see much info about your policy i.e next debit date, or what you covered for in your policy or what limits you have remaining.

After a while, I decided I had to swith funds. Signed up with a health fund about 3 weeks go and they said they twice have sent request to RT health for clearance certificate. RT health say nothing received which is strange. I have been trying to chase this up the last week and getting no where.

After all this I lodge a complaint to the health insurance ombudsman who says they will give RT health a set date to respond to which they haven't even responded to the ombudsman. Wow! For a company to not even acknowlege that, they must be so disorganised or just don't care.

So I guess I just wait for ombudsman. Not sure what else to do. Such a poor experience!!

I have always received wonderful customer service from R&T. Today, in particular, I want to compliment Rose. Rose was not only so very courteous, polite and patient, but she also responded to my queries aptly, informatively, and articulately. Her responses demonstrated her wealth of knowledge on each of the 'covers'. Her examples highlighted and… Read more ·  1

put in perspective each of my concerns. Because of her lucid and patient responses, I can now make an informed decision on the cover that is suitable for me. Please do convey my sincere thanks to Rose. I wish her all the best in her career, and I do hope management will give the recognition she deserves.

Another person that has been very responsive and tried to ensure that I get perfect customer service, is Ricky. Ricky has been attending to my questions over the past few occasions and has been 'on the ball' with his responses. Thank you Ricky. Do convey my thanks to him.

The only unfortunate aspect with R&T phone calls, is the wait time. Maybe management needs to review its staff count, so that staff are available to answer the phones..rather than have them call back.

Kat was extremely easy to communicate with; she helped me narrow down which cover would best suit me based on my circumstances, answered all of my questions clearly, and got me signed up all within one call. Great service! Show details

Anna Maireriki Provided outstanding customer service. She clearly explained my options, helped me access returning‑member and union benefits, and secured extra discounts on my premiums. Her support made the process easy and stress‑free. I genuinely appreciate her professionalism and care. Show details

I was absolutely delighted with the help and service I received from Angela. I had just returned from overseas, my cover was suspended but I needed to attend hospital on the following Monday, so I needed my cover reinstated urgently. Angela was very professional, took my concerns seriously and advised me on the correct action to be taken. I… Read more

submitted my request and she personally escalated it with the relevant department and followed it up. She then called me personally to confirm the reinstatement had taken place anf followed it up with a detailed email. I could not ask for better service or to deal with a more professional, caring person. Thank you Angela.

I believe if you look further into the reviews left by a lot of the members, the follow up comments, when you are required to deal with them and claiming, are very different from the process of signing you up. The amount of time I had to spend calling and emailing regarding the one and only claim I made before going over to another provider was… Read more

ridiculous. Additionally, their app and website is frustrating, it continually locks you out, meaning you have to call and wait online for a very long time or email and wait until they end up responding. I would avoid joining with this insurance provider.

Joined throught a compare your health fund group. Was told all would be taken care of. Never received welcome call to check policy. Not wait time as this was a like for like policy. Then tried to claim for my CPAP machine and sleep study.The then argued that they would not accept my claim as I needed to have a letter from my GP even thought I… Read more

provided a full sleep study report from a Respiratory consultant suggesting that I try a CPAP machine, who would just spend $2,000 on a machine and not require it. this was esculated and they still would not accept it. I explained that regional people can not alway make an appointment with their GP that easy and we do not get bullk billed so it would cost me $110 to see my GP so extra cost. the earliest appointment I could get was in 8 weeks. they still would not respond to my queries after that. And to this day still have not heard from them. Would like to know what clinical qualifications the claims assessors and more so the team leaders that my query was esculated to an 8 page report from the a medical practitioner is not good enough. shame on you as a insurance provider so we have left RT Health and returned to the health fund we was with as they never treated us like this. will NOT be recommending RT health to anyone in Regional Australia as you get treated poorly and unfairly. I am now still waiting on my cancellation /transfer document from then to my current health fund and it is a month since we left. very quick to take your money but that all.

was referred to RT by a broker 14.04.26 joined up and paid yearly premium. contacted RT several times about differences to what the broker said. Spoke to RT on 21.04 and cancelled policy which is within the cooling off period. also sent email canceling and requesting refund. innumerable phone calls and brush offs with no one calling back. … Read more

today is 27.05.06 and still no refund. told was transferred to my bank. requested proof of transfer from NAB not just a letter saying it's done. Today 29.05 still no refund. Wish I had never dealt with them. I have now raised an official complaint with the Commonwealth Ombudsman

Kat was absolutely amazing. She was extremely friendly and patient throughout the process of helping me with my health insurance. She took the time to make sure everything was clear and handled every question with care. She's a genuine asset to RT Health, and I really appreciated her help. Show details

I spoke with Katalina today about my healthcare options with RT Health. I found her to be polite, helpful and very knowledgeable. She answered all of my questions without hesitation using terms I could understand and organised for my existing healrhcare to be cancelled. Your help was much appreciated ☆☆☆☆☆ to Katalina Show details

Spoke to Ricky regarding updating my cover, he was very knowledgeable and was able to pinpoint the best and most cost effective method for the best coverage. All was resolved in a very short timeframe which was appreciated. Show details

Anna was awesome today. She was extremely friendly and helpful over the phone. She answered all my questions and helped get me the health insurance I needed. What a Star. Show details

Honestly Danny helped me out so much. He was so informative, patient and kind. Danny was well spoken and took the time to explain and answer my questions. I hope to deal with more people like Danny. He’s an asset to your company Show details

Christina was helpful and polite Call was answered quickly and when I called back with a further enquiry Christina answered, so I didn’t have to explain my situation to another assistant Show details

Danny was so kind and made complex information easy to understand. He was was incredibly helpful, informative and made sure there was space for questions. A true gem! Show details

I recently contacted RT Health to review insurance options for our son, who has been covered under our family policy for many years. I was fortunate to be assisted by Christina Fifani, Cover Review Consultant, who took the time to clearly explain the different cover options and recommend packages that best suited his needs. Christina was… Read more

knowledgeable, professional, and thorough in her approach. She provided a comprehensive overview of the available cover and promptly followed up with a detailed email quote outlining the options discussed. Her friendly manner and willingness to help made the entire process straightforward and stress-free.

I greatly appreciated Christina’s excellent customer service and believe she is a valuable asset to the RT Health team. Thank you for making what could have been a complex process so easy to navigate.

I had a fantastic experience dealing with Christina at RT Health. She was extremely helpful, professional and patient throughout the whole process. Christina took the time to clearly explain everything, answered all my questions, and made sure I fully understood my options before making any decisions. Her friendly attitude and excellent customer… Read more

service made the whole experience easy and stress-free. It’s refreshing to deal with someone who genuinely cares about helping their customers and goes the extra mile. Thank you, Christina, for your outstanding service. You are a great asset to RT Health and I would highly recommend you to anyone needing assistance with their health insurance.