Teachers Health Fund

I’m so glad we have signed up to Teachers Health, the plans are easy to compare and they cover so much more the other health insurance companies. Jonathan from Teachers Health was absolutely amazing he explained in detail all of the policies, which made it easy to work out the best cover for our needs. Show details

The advice and information I received from the person who took my call was excellent. She understood my questions and responded well with clear advice as to what I was entitled too and action I need to take to make my claim. I lodged my claim and was fully reimbursed. Show details ·  1

Roger provided very polite, excellent service, a sound knowledge able to articulate clearly the proposed govt changes to seniors health insurance and assist me to rationalise the impact. Show details

We had been deciding to change our Health fund, of over 40 years, for various reasons. We spoke with Theresa Fernandez, who knew the product very well and was able to answer our questions patiently and sometimes repeatedly! Show details ·  1

I have been in the Teacher’s Health Fund for 10 years, just Hospital cover, so had questions about Extras cover. I also wanted information about the proposed changes to Private Health Insurance for Seniors. Finally I was enquiring about ‘prepaying.’… Read more ·  1

Johny O’Brien Conor was succinct, easy to understand and gave me all the answers I required to make informed decisions. He also ‘showed’ me the best way to navigate the Funds ‘home’ page. Great customer service, thank you.

I am very happy with Teachers Health - they have been very helpful during my recent surgery - I have been a member for nearly 60 years and will continue for the rest of my life Show details ·  1

I recently decided to leave Teachers Health and move to NIB, mainly because I believed it would be a much cheaper option. Today I spoke with Roger Ng from Teachers Health, and I was extremely impressed with the way he handled the conversation. At no stage did Roger put me under any pressure to stay. Instead, he simply took the time to explain my… Read more ·  1

options clearly, compare the different levels of cover and give me the information I needed to make an informed decision.

After being with Teachers Health for almost 49 years, I had originally thought it was probably time to move on. However, Roger showed me that by changing my level of hospital cover, I could significantly reduce my costs while still retaining cover that suited my needs.

His friendly, professional and completely pressure-free approach strongly influenced my decision to remain with Teachers Health.

Excellent customer service from someone who genuinely seemed more interested in helping me make the right decision than simply trying to make a sale.

Thank you, Roger. Your assistance was very much appreciated.

I would like to express my sincere appreciation for **Loki Madani from Teachers Health Fund** for the exceptional support he provided me today. Loki assisted me with a sensitive and distressing situation relating to accessing and disclosing medical information from a private hospital , particularly in relation to treatment and claims that had… Read more ·  1

been made in my name.

Throughout our conversation, Loki was incredibly patient, supportive, considerate and helpful. He took the time to listen carefully to my concerns, provided clear advice and useful information to assist me in understanding what I could do next, and made sure I felt heard and supported.

I was understandably quite upset and became teary during our conversation, and I especially appreciated the kindness, patience and compassion Loki showed me. He never made me feel rushed or uncomfortable and remained calm, responsive and considerate throughout the call.

Dealing with a difficult and personal situation like this can be overwhelming, and having someone respond with genuine empathy while also providing practical assistance made a significant difference.

Thank you, Loki, for your professionalism, patience, kindness and excellent customer service. Your support today was genuinely appreciated.

I had been seriously considering cancelling my cover due to the increasing financial pressure on my family, but my recent experience completely changed that. I spoke with Viki from Teachers Federation Health, and her service was nothing short of exceptional. From the moment the conversation started, it felt genuinely personalised—she took the… Read more ·  1

time to understand my situation and what mattered most to me, rather than offering a one-size-fits-all response.

What really stood out was her depth of knowledge. I came in with four different questions across various areas of my policy, and Viki was able to confidently answer every single one without needing to transfer me to another department. That level of expertise made the whole process seamless and incredibly reassuring.

More importantly, i felt that her goal was not to just try to retain me as a customer but she actually presented real, practical options that could ease the financial strain on my family while still maintaining the level of care we need. It felt like she genuinely cared about finding the right solution for us, not just ticking a box.

Thanks to Viki’s professionalism, empathy, and knowledge, I not only decided to keep my cover but also feel much more confident that I’m with the right provider. Truly outstanding service.

Today I needed to check on details provided for a hospital admission. By engaging with Milana I was able to find out important information to assist me in proceeding with the surgical estimates and details. I am so much happier being able to have that support from my health fund. Thank you Teachers Health Fund. You are truly the best fund I could hope to be with. Show details

Daniel was absolutely brilliant with answering all our questions as to the teachers health fund, a lovely delight to talk to a real human. Would totally recommend him and the company. Show details ·  1

The best customer service I have ever had. Thanks JEN. A pleasure to deal with. Concise, clear and knowledgeable. Was happy to ring me back later, a couple of times, over a couple of days. Show details ·  1

Avoid Avoid Avoid. We pay 500 a month for private health insurance. My wife had a cataract done and we paid in full as the surgery asked us to. Medicare paid us after a day. Nothing from the health fund. just the runaround. Show details

Dad has been dead for months now and this company continues to charge a dead person. I have provided them with all of the paperwork and they flat out ignore it and won't respond, so they can keep getting their hands on his money. They actually did respond at one point saying "you didn't provide his member number" despite me putting it in the title… Read more

and body of the email, as they requested. They think if they play dumb they can keep his business for ever, I believe.

On Friday 7/8/26, I rang the health fund. I needed to be clear about which items would be covered in my surgery due tomorrow. I was able to get an accurate response to only one of the four issues that I needed information on. When I pressed the staff member for further details, she told me repeatedly that staff at her level are not medically… Read more

trained and so she wasn't qualified to provide answers. She suggested I pursue the details with the surgeon or with the hospital. Over the weekend...

I hope I can be convinced that this case is an aberration. If in fact the staff are so inadequately trained, I will take my family's business elsewhere so that I can get better service. We've been with the health fund for decades. Service has always been prompt, knowledgeable and friendly - but Friday's poor service is not acceptable.

The operator I spoke with was excellent - he was very well informed and delivered the information I needed clearly and concisely. He was very personable and polite. (My sincere apology for forgetting your name.) He clearly explained what steps I needed to take to complete my request. Show details ·  1

I needed information about the cost of my my husband’s upcoming cataract surgery. We have been members of Teachers Health for 45 years. I spoke with a very knowledgable and pleasant person named Shaun who gave me all the information I need and lots of additional questions to ask the surgeon and anaesthetist about fees. He also gave me ways to… Read more ·  1

secure the best value for this surgery. He also emailed information about the hospital. I was extremely pleased with the service I received this afternoon.!

Samina's advice and empathy are to be commended. Hopefully she has helped us greatly and the cover with Teachers Health continues to look after us in our retirement Show details ·  1

Called Teacher Health to find out if my child’s surgery would be covered and was given all the information I required. Milan put my mind at ease. Very happy with the service and support. Thank you. Show details ·  1

Ann was very professional and competent. She helped to clarify issues in transferring our existing extras cover to Teachers Health. We really appreciate her help. Warren. Show details ·  1

Angie, your representative (and her colleague) was great to deal with; friendly, helpful, was provided all details in order to form a decision and have decided to join Teachers Health Fund. Show details ·  1

I love teachers health, they always are very clear, supportive and communicate everything you need to know. They don’t work on commission so you know they’re not trying to push you into anything to make money. Johnathan was an excellent help and gave me everything I needed to know without overwhelming me with all the details and numbers. Show details ·  1

I have been looking into Teachers Health insurance options. Sandy called me the following day and clearly explained the available options. She was very helpful and provided clear answers to all my questions. She made the whole process easy and got my application sorted out in no time. I really appreciate her assistance and excellent customer service. Show details ·  1

I phoned to find out more about joining the fund & I was greeted on the phone by Daniel, who was very friendly and extremely helpful. He was able to sign me up easily and answered all of my questions. Daniel was an absolute pleasure to deal with, I wish all phone interactions were that wonderful! Show details ·  1