see-u by HBF

Lucy is amazing! So kind and supportive and very clear instructions on how to submit a claim and handled my invoices within 13 mins. No long wait time on hold either. ⭐️⭐️⭐️⭐️⭐️ Show details

Wonderful service from the call centre. Clearly not an overseas call centre so the line, like the information provided, was very clear and easily understood. Waited no time at all, the receptionist, after a few quick questions, put me through to exactly the right person who had already been briefed and was ready to help. Lucy did a superb job… Read more

guiding me through the morass that is dealing with an elderly relative's health care when they're no longer able to do it themselves. She helped fix the immediate problem straight away before suggesting ways we could save money by discontinuing no longer needed extras for someone who is now in full-time care. After weeks of struggling through other issues encountered when dealing with an elderly person's affairs, and getting frustrated by the total lack of care, compassion and common sense, I was so delighted by Lucy's commitment to helping that I rang my wife at work straight away to tell her how good it was. My wife had already suffered through weeks of my whinging, so I thought a positive story was needed. Lucy even enquired as to how my Mom was doing and was genuinely interested in her journey. We were both so impressed by the service we are now looking at moving to See-U and away from the health insurer we've been with for over forty years.

Humanised interactions with CUA. Prompt, professional and personalised to my needs. Thank you Dom – Yesterday I received a bill from my orthopaedic surgeon regarding a recent hip replacement operation. I knew that some of money, the out of pocket component, I would have to pay. Some would be paid by Medicare and some by CUA health as my private health insurer. What I didn't know was how these 3 parties came together making their respective… Read more ·  1

contributions to satisfy the total bill. Luckily a call to CUA Health had me talking to a very polite, professional and empathetic customer service Officer, Dom, who firstly was honest to say she couldn't answer all my questions at once but would definitely consult with her senior subject matter experts and get back to me, and secondly could relate to her recent hospital experiences as like me had only been discharged a week earlier. Dom explained the purpose of a Two Way Medicare claim form and as I am mobility impaired after surgery was able to upload and email me the form at home.

Well done Dom, it's because of the personalied service, empathy, understanding and "Can Do" culture of you CUA health customer service officers that I will never abandon CUA as you guys just keep on doing the right thing by me.

Bad cover, poor service – 1. I took out general dental cover (as well as hospital) as my teeth are in excellent condition. Soon after, my dentist advised I needed a mouth guard to stop grinding which could prevent major dental work down the track. I was unable to claim anything on the mouth guard (cost was around $600). CUA Health class mouth guards as major dental,… Read more

whereas the other major funds see mouth guards as preventative, and with some funds you can claim 100% up to your annual limit. CUA Health hides relevant information like this from its website - there's no transparency.

2. In the online joining process I was not asked to provide a clearance certificate from my old fund. Seven months after joining, I received a letter saying that I have a lifetime health cover loading and therefore my premium is increasing. They then debited more money from my account. Not once was I asked for the certificate, nor did they contact me to confirm anything before they sent the letter. When I advised them I did not have an LHC loading they said they'd request it from my fund, but then didn't follow up with me when they didn't receive it.

I've been with CUA Health for about 8 months now. Overall I'm disappointed with the fund and would not recommend them. Given they're a lot smaller than the bigger funds, I find it baffling that their service is worse. I'm waiting to find out how much the other funds' premiums are increasing by so I can shop around. I regret moving from my previous fund.

The lady I spoke to was ever so lovely and patient with me,helping me through the procedure of my claim and setting up the app ,many thanks again to the lady concerned,,shame I cannot remember her name Show details

The Reception lady was very patient and helpful. However as I was using my computer to change my account details, I was on a page that did not respond. I then noticed a tiny caricature of a pencil which when I clicked it allowed me to amend my details. surely this "emblem" could have a word like edit near it or respond with "edit" when my cursor hovered over it. Otherwise very good. Show details

Looking to obtain insurance for the first time. Was feeling overwhelmed with the process. Spent alot of time on the phone asking hundreds of questions - nothing was too much trouble. Lucy was fantastic to deal with Show details

In February I had dental surgery and needed to go into hospital for it for a day trip. I started my health insurance in July and late August I started getting dental pains that escalated rapidly. They told my surgeon and hospital that this was all… Read more

covered - 2 days before they say that this is not covered as it is a pre-existing condition. It is not. I've paid about 10k out of pocket for everything and I am only claiming for $1500 as this is only what's covered.

Been fighting them for five months have filled in six forms and still chasing a resolution from them. Have submitted letters and refferals from dentist to say this is whats up and they're saying they need to speak to this person and that - and saying they need records that don't exist.i submitted written letters from the dentist and surgeon and still they slither.

Do not use this company for hospital cover - extras are good but no digital cards. This tactic apparently is quite rampant for these guys as they try and fatigue valid claims to the point they drop it.

I was warned by people that these guys pull this and I thought they seemed good, should have listened.

Shifted across to AHM now. Congrats guys you kept your $1000, but you've lost out on so much more from premiums. I'm not chasing them up for money - but will make sure this is investigated, because if I was in a worse situation this could have screwed me over hardcore, especially as I am more than entitled. This preying on the vulnerable has got to stop.

Evil.

very disappointed with this insurance company. This company is part of the HBF insurance company, so you have to contact HBF directly. Firstly their customer service is atrocious as I had to literally wait over 40 minutes to speak to customer service. Secondly they did not send me a card when I signed up with them I had to call them a week later.… Read more

Also see-U insurance doesn't list their number on google, I had to get it hbf after waiting literally 4 minutes on the phone & I called See- U insurance waited over 20 minutes & had to press 9 for a call back, disappointed.

I did some shopping online for my health insurance. I discovered I could get a better policy for significantly less with much more coverage. I then asked See-U if they could do better on my policy pricing to which I was very politely told no ,I then signed up with the new provider. I then get numerous texts from See U offering free months and… Read more

wanting to negotiate a better deal for me, I felt this was insulting. See-U then took 2 months to transfer the information to the new provider(something they have to do by law in 7 days making up a raft of excuses and still taking my money . The situation was only resolved when I had to threaten to involve the Ombudsman Dont go near them, so unprofessional its scary

I have been with see-u for quite a few years, so I was surprised when the specialist my wife had booked to go and see, had trouble looking them up. I rang See-u, to check on our current status. The lady I spoke to (3/9/26) at See-U, was great! She checked through our policy and advised my wife, that she was fully covered. she also sent us an… Read more

E-Mail with the company letterhead, including all relevant phone numbers that the staff of the specialist, might need to know. Thanks for all her help.

I have been with see-u by HBF for quite a few years now, and I have not needed my policy until this year. The staff have been so helpful during a stressful time. I was fortunate enough to speak with Lucy today and she has been knowledeable and a pleasure to deal with. Treating customers well certainly goes a long way. I have heard peoples' experiences with other private insurers and I am glad I chose see-u by. Show details

It's so refreshing to deal with people who are not only knowledgeable but also kind and approachable. In a world where good customer service can be hard to find, this team consistently goes above and beyond. In a world where customer service so often makes you feel like you're just another number, it's refreshing to speak with people who genuinely… Read more

care. Every interaction I've had has been positive, friendly, and helpful. I always feel heard, never rushed, and the team is consistently down-to-earth and professional.

I would 100% recommend this health fund to others.

Lavina and Alvin were extremely helpful at answering all of questions. They were not pushy and l felt they really listened to my concerns and helped me understand the policy questions l had fully. I did not change policies at this point but would certainly consider it in the future when my circumstances change. Show details

Reference number 7816025 I just rang See-u to ask about silver plus cover. I was given very helpful and clear information that has taken a lot of stress out of trying to understand my coverage. This person was more than helpful and explained the process which has helped my husband and I to navigate our surgeries with confidence. Thank you See-u for employing this person as I have never had such good response in a long time . Show details

Amazing customer service and the best price out there for services offered! I felt so understood by the friendly company rep I spoke to. She really listened to my concerns and helped me to understand my options. It was a very satisfying and easy experience. Would reccomend. Show details

I recently had some issues trying to move from one fund to another leaving me very frustrated, but the staff at See-U were really helpful & professional - one staff member in particular, Ally, went over and above to sort out my dilemma - she truly listened and kept me sane throughout the process! Thank you so much for making my day better. Show details

Needed to contact for up coming surgery. Team member Emma was absolutely wonderful helped and sorted out membership. Her attitude was exceptional and explained things brilliantly Member since 2007 Show details

Customer Service from Lavina was nothing short of top shelf; if i could rate her 20/10 I would!!! Call was in connection with following up a claim previously lodged via email; Lavina was not only respectful, but went out of her way to ask additional information and presented it in a kind and understanding way, before I even had the opportunity to ask the question! A1 Customer Service Show details

I received great I formation from your staff member. As I go in to hospital for my procedure your staff has given me confidence everything will be fine. SEEU is great value for me at 84 I have been with the fund for at least 40 years as I was an employee of CUA and now retired 22 years this year Show details

I’ve been with see-u for a long time and have been very happy with the coverage, simple and fast claims process via app, and the customer service is top notch. Show details

I was very impressed with the person who helped me with our health insurance. She was very informative and reviewed our insurance needs. We certainly have good value for our policy. I could not recommend her enough for her patience and beautiful attitude. Many thanks. Rachel Astbury Show details

I have been with this company since 1991 & have received great service & if ever phoned to check on anything they were quick to answer the phone & sort out the area I inquired about. Today Levina answered my question professionally & politely. Recommend See-u by HBF. Iv Show details

I had called this morning to request documents and explore my health insurance and received the best service from Lucy. Lucy was patient and knowledgable when helping me with my enquiry. I was able to sort all my questions quickly, feeling very supported throughout the call. Show details

The staff at the See U are so helpful and kind. I've spoken to both Lucy and Emma on various occasions regarding my late fathers health cover and now just my mothers health cover. They made what I thought confusing such a simple process. Thank you ladies. Well done Lucy and Emma. Regards Anne-Marie De Giorgio Show details ·  1

Lavina was very helpful, she explained to me what I needed to know, very patient and understanding of my needs Than you Lavina. Show details

Rang I to see why I couldn’t claim for orthotics. Only to find you don’t cover them. My silver cinder doesn’t include podiatry either. Show details