Westfund Health Insurance

I have been a member of Westfund Health Fund for a few years and I have always found them so easy to contact by phone, answered by an english speaking person and no extensive waiting time. Lodging a claim online is a breeze and their service is great. Recently I received an email from them informing me they were waiving the $500 excess for same… Read more

day surgery up until 31st December 2026. I was booked for day surgery within the following week, so I was delighted not to have to pay the excess. Westfund, a not-for-profit Fund, is conducting a Giveback for Good Health package during 2026 which includes a variety of more back on everyday health. I just want to spread the cheer.

I have been a member of Westfund since 2023. During that time, I have found them to be an excellent Health Insurance provider. They have always assessed my claims fairly and paid benefits promptly. Westfund has insurance products that suit our time of life and lifestyle. In using these products, we don't pay for services that we don't need and… Read more ·  1

utilise the services that we do need. In particular, their "Giveback for Good Health Package "which is a great help towards removing cost barriers for people that are trying to improve their health.

Always value for money. Good helpful staff in the local office. Show details ·  1

Log In Problem – Experience trouble logging in. Contacted Westfund - all fixed. It wasn't their website it was my browser causing the problem. Show details ·  1

Comprehensive coverage for our individual needs. Staff always courteous, friendly, helpful. Good range of hospitals and medical doctors / specialists who are recognised providers associated with Westfund, through their "Providers of Choice". Show details ·  1

I was booked in for surgery at a hospital but I didn’t know if I’d need an overnight stay. It turned out that I didn’t but the hospital had already charged me $500 for my Westfund claim excess. I queried this with Westfund and they told me for 2026 no excess would be charged for day surgery. Westfund said that the hospital could contact them to… Read more ·  1

confirm this and the hospital did. As a result the hospital has agreed to refund me the $500. I have been very pleased with the service I’ve received from Westfund since joining and this episode further confirms to me that I made a very decision in transferring to them.

We have been with Westfund for 45 years starting as a young family with five children and now as age pensioners. The fund is a not for profit health fund and have proven to be honest in honouring that. Westfund cares for the individual with caring and accurate advice when required. Always very helpful. Show details ·  1

Three visits to 3 different westfund offices in 2 states for different needs has shown us that there is a culture problem with their staff. The eyes down , dont look at you , ignore you welcome ??? not suited to customer service in that case. Making the customer chase you around , sullen gen z too lazy and rude to senior staff. Mackay QLD and… Read more

Orange NSW in particular need improvements, the shining light was Ray in Orange an experienced professional , friendly and welcoming and great service with great knowledge, an asset to the company but the rest of his team let him down. The separation of the "eye " staff to the rest of the team is a disconnnect for the customer its not working.

The payment was deposited into the incorrect bank account, being my mother’s account rather than my own. This indicates that proper company procedures and verification processes were not followed. This situation has caused me significant stress and financial hardship. I am currently facing substantial medical expenses, including upcoming eye… Read more

surgery, and in the current cost-of-living climate every dollar matters. Due to personal circumstances, I do not feel comfortable asking my mother to return the funds as it was her birthday this weekend and I was unable to fly out due to being sick. I’m not going to now ask her for money?

I was also disappointed with the response I received from your representative, who appeared to take little accountability for the error and offered no meaningful assistance or resolution.

My family has been with Westfund for approximately 15 years, however this experience has seriously impacted our confidence in the company and has led us to discuss cancelling our policy.

Like all insurances you need to investigate the specifics of how you are likely going to use the fund. A 4.6 star review here is great, but let's be honest, this is about money in your pocket, and talking to lovely people of the phone is meaningless if it's costing you a small fortune and returns next to nothing (as they do for me). I pay over… Read more

$5000 per year in premiums, then had to cover over $3000 in out of pockets for a pretty routine surgery and am now only getting a measly $30 back on my physio. I have since contact other insurers with the exact item codes and could have saved myself over $2000 in out of pockets and been getting $60 back on my physio whilst paying about the same premium. That's kind of what you expect from your health insurer right!!!

Health insurance is a scam and Westfund is no better than any other provider. They call themselves not for profit but I guess that just means their executive take bigger pay cheques or they are so badly run their operating expenses are higher. Profit obviously doesn't go back to the members because premiums are much the same as the rest of the market and benefits paid (at least to me) is below comparable providers.

Service is good and always helpful in every way all the time! Agents are always friendly, helpful n professional, making Claims quick n easy! Been with westfund for MANY yrs, over at least 30+ yrs! Wouldn’t trust anyone else!! Such A great health fund giving value for money, easy claim service & easy to talk to an agent in shop n operators on the phone! Show details ·  2

A couple of years ago I looked into finding cheaper health insurance. After much research I chose Westfund. The service has been brilliant and I'm happy with my cover. The app is easy to use and claims are attended in a timely fashion. I recommend them to anyone who is looking for cover. Show details ·  1

Why would you sign up for health insurance with any other company? Westfund are not for profit, so they are not there to make money like some of the other big funds. This means that if they have a surplus of funds, due to more members staying healthy, they actually give back to their members. This year it was to waive excess fees on day surgery. Their employees are very helpful and friendly too. Show details ·  1

They are the only healthfund that help me the most with my diabetes and needs they are great and claiming in person on the app or through a provider is so easy and straight forward I have no issues at all they are there for me and they listen when something isn’t right or could be improved for my benefit Show details ·  1

Been with Westfund for over 40 years - absolutely never had one issue with the fund as far as claiming for services and believe me there has been a lot of claims. So I would highly recommend Westfund for their customer service and their benefits payment schedules - no plan on changing. Show details ·  1

We have been with Westfund for over a decade. They have been beside our family through the kids growing up, elective and emergency surgeries, dental, glasses, allied health and much more. Any claims have been quickly dealt with professionally by nice staff, both phone and in person. I have, and will continue to, recommend Westfund. Show details ·  1

Love Westfund .. hav never had a problem .. easy to access someone .. claims lodged thru the app are actioned quickly .. we get spam to compare our private health with others but hav no need to do that. Really are satisfied Show details ·  1

My partner & I have been with Westfund for a number of years, and they have continue to satisfy our requirments for a pvt health insurance company to fulfil such Show details ·  1

We have been with Westfund Health Insurance for more than 10 years. Over this time we have never had to endure waiting periods, little or NO out of pocket costs and had Drs and Surgeons of our choice. Their website is very easy to navigate and staff are very helpful, friendly and well informed. I highly recommend to all that are looking to change Health Insurance to give them a call - you won’t be disappointed. Show details ·  1

Westfund is helpful, personalised experience, great to walk in to ask questions. Great cover - very very happy for over 15 years as a family policy and now just my husband and myself - two of my children with grandchildren are with westfund now too. Show details ·  1

I have been with Westfund for several years. They have great benefits with several levels of cover to choose from. Customer Service is excellent (On-shore). Premiums very competitively priced. I like the fact that they are a not-for-profit organisation and frequently provide online customer feedback opportunities (which from my experience I… Read more ·  1

genuinely believe they act on). They also provide real ongoing loyalty benefits. Would highly recommend Westfund.

Any insurance is expensive until it is needed. We have been with Westfund for over 20 years. Unfortunatly we have needed to claim several times on major surgeries, we have never encountered any problems with claiming. I have, honestly, no doubt that without health insurance I would not be alive to write this. The public system as good as it is,… Read more ·  1

would not have found my problems in time. Unless you have the funds to pay for the medical/hospital bills yourself, insurance as expensive as it is can be a financial saviour, or in my case a life saver as well.

I find Westfund to be an extremely efficient Healthfund provider. Our local branch is extremely professional and helpful. My cover is comprehensive and good value. Show details ·  1

Contact staff are fantastic, the benefits are better than many competitors, and there are many options for the level of hospital and extras benefits. Have some great rewards and health advice and plans and they contribute to the local community. Show details ·  1

Excellent service and quick to pay claims . I believe Westfund had the lowest increase in comparison to other friends I've spoken too. I did a comparison with an online company and they said don't change you've got excellent cover at a great price. So that was very reassuring . The staff are always very helpful and always seem very happy to help Show details ·  1

I only use Westfund a couple of times a year, usually for dental and optical services. The charges are sent directly to Westfund by the provider. All very efficiently done. Show details ·  1