RACV Car Insurance

11 yr old vehicle , value decreased & insurance increased !!! But RACV are very efficient . Provide good customer service . Been with RACV for many years , but it is expensive . Show details ·  1

I recently spoke with an RACV representative and was extremely impressed with their professionalism and knowledge. They took the time to understand my needs, helped tailor a policy that suits my requirements, and even saved me money in the process. Outstanding service from start to finish. Show details ·  1

TERRRIBLE wouldn't even start to cover it. Been insured with Racv for all my driving time. I'm 52. I can't express how much I WOULD NOT RECOMMEND them as a car insurance company. Several experiences lately with them have bought me to this point of leaving a SCATHING REVIEW. RAVC I hate you no I'm going to try and convince all family members to go… Read more

somewhere else i'll pass on my experience if anyone asks. Will NEVER insure with you again! Yours sincerely,.. I HATE YOU RAVC.

5/8/26 - went to pay our renewal for 3rd party for a car we have had insured with racv for many many years - price = $187.56c. But I thought I would do a check & got a different price of $170.84. - so, I rang & the staff member came up with a price… Read more

of $170.49c - as a result a new policy is being done & the one I received being cancelled - also it is being sent via post, I did not have to pay then on the spot as I have been told in the past over another issue. I would like to say the staff member was helpful - I have no issues with that interaction - I advised I was recording & had no refusal so well done to that member. I asked for this to be sent upstream for investigation. Now - this is a disgusting example of how RACV seems to treat people who have been with them for decades - it shows RACV CANNOT be trusted to give us the best service. I urge everyone to check you are not being ripped off for being a loyal long-term member. I also advise reading my other posts re RACV interactions. WHAT is going on at or with RACV they have degenerated to this level of unsatisfactory interactions with us members - are we just unimportant & managements only concern is ?????????. IS my gold card not worth having ??.

Totally self invested rogues – This company clearly puts profits before people, always! I'm not going to waste my time doing a comprehensive review, because RACV already have a rating of just 1.8 stars and clearly don't care. If I could, I would give them a big fat zero stars!… Read more

Very short story, they tried to make my irrefutable "not at fault" claim, MY FAULT ! I said I would "walk" if they did and they quickly changed their mind. We have several policies with them, so they had a fair bit to lose. After that, I get my renewal notice and it's gone up by 38%. So now I'm "walking" to another company. The sad fact which the government seem oblivious to (or turn a blind eye to), is that most of the insurance companies selling car insurance are no better. Where is the Dept. of Fair Trading when you need them? We deserve better from RACV, much better.

I prefer a paper bill sorry That is my preference Thank you Show details

I have several policies with RACV and they have always been really helpful and prompt with claims. I suspect they are more expensive but I stay with them because my previous experience has always been so positive. Show details ·  1

Renewal time arrived and like all car owners we compare what is available in service and price RACV again showed its rates are on track and we renewed our policy again Show details ·  1

Before paying my renewal visited Fount Gate office discussed if can review policy as retired car in garage at all times. Drive low yearly low kms. Got policy reduced by nearly $70 in these times was good outcome. Show details ·  1

Absolutely upset with $200plus increase in 12 months. Gold member somewhere near 30 Damn years of loyalty to the racv and you get treated like this. 4 policies. What an absolute disappointing experience. You should be apprehended for this. Show details

We changed our address (the car is significantly more secure now) and the premium went up $200. Even though the change of address gave a msg that the premium would not change. When I contacted racv about the increase query and asked if nothing at all could be done and if not then cancel our policy please, they just asked us to confirm our details for the cancellation!! Show details

Not happy that my insurance keep going up as I have no accident claim in the last 5 years Everyone have their own premiums why increases my when I have no claim I think it unfair to keep increase people insurance when they do not do any claim within 5 years The car is depreciated and yet the insurance is increasing does not make sense Hope you can give me a satisfactory answer Thanks Show details

Surprisingly, insurance premiums go up year on year even though the value of vehicle (insured market value) goes down. Difficult to reconcile the mathematics in that. Have been with RACV for 30 years (nil claims). No genuine recognition of loyalty. RACV is no better or worse than other providers. Show details

I was happy with RACV's response to my reason for calling. The operator (whose name I have, unfortunately, forgotten) was very polite, patient and was across her area of expertise. My only comment is a constructive one, more of a suggestion - could you send an email acknowledging payment in the form of a receipt? I note that last year there was… Read more ·  1

no receipt provided and this year is the same. I usually check other insurance companies prices for a comparison; if there was a large difference I would look further into the matter, but you seem to be reasonably competitive. I had a small claim for a chipped windscreen earlier in the year and it was very quickly attended to and I was very satisfied. Otherwise, well done, and thank you.

WOW, I received a quote in jan26 to have my motorbike insured for $416 full comprehensive via mail. Due to a sabbatical i wasn't able to act on this until Aug'26 and the new quote soared to $735 which is a 46% increase which is disgusting. I guess NO insurances to be held with RACV anymore greedy buggers. Other quotes I received (apples for apples) were coming in around the $550. Show details

Guess I should be grateful that the car insurance only went up a couple of hundred dollars when the house went up five hundred. I notice RACV did want a review of that! Show details

hit a mob of kangaroos they put dints in the side of the car with there heads and tails and destroyed the bumper. the repairer only repaired the bumper and left the little dints on the side. when i put in a complaint the next time i used there service they where rude and called me a liar in a way that can be defended in court i guess. didn't out… Read more

right say your lying but hinted at it. i hate people that lie and never do it myself so when the only thing you have is your word and someone is saying that, then its on

I’ve been with RACV Insurance for a number of years now. I’ve unfortunately had to use it once and the service including how promptly they expedited the claim was excellent. They are reasonably priced and I would not go anywhere else. Show details ·  1

The process is simple to follow and the lead-up time from issue of the notice good.................pity the insurance is so expensive considering the van is unused 10 or 11 months of the year, so I'm not so sure it offers good value. Show details ·  1

Sick and tired of large increase in premiums year after year well ahead of cpi and having to work out how to reduce the fee each year. I am closecto to having to make a decision to re actually insuring items. Show details

I recently called 1300 612 921 to enquire whether a complimentary hire car would be provided while my car was being repaired. I was deeply impressed by the outstanding service provided by a staff member named Tarun. Tarun was incredibly patient, polite, and empathetic throughout our conversation. Even though the outcome wasn't what I originally… Read more ·  1

hoped for, her warm professional attitude made me feel genuinely valued as a customer. Her exceptional customer service is truly commendable and deserves recognition. Thank you, Tarun, for turning a potentially stressful situation into a highly positive experience!

DO NOT USE!! - TERRIBLE SERVICE AND A WASTE OF TIME staff are incompetent, especially [Name Removed] i spoke to her today and she was completely useless, i’ve been going back and forth for months trying to get my car fixed using a local repair company. i have been paying RACV money for insurance for over 10 years and will be leaving after this has finally been resolved. absolute joke of a company. Show details

I've had two separate frustrating experiences with RACV recently. First, I needed a specific document from RACV confirming my driving record, as I'm currently overseas in Ireland and this document is required there. Instead of the driving record confirmation, RACV sent me my policy renewal. When I replied explaining clearly that this wasn't the… Read more

right document and specified exactly what I needed for Ireland, they sent me my house contents insurance renewal instead — again, not what I'd asked for. Worse, this back-and-forth put me back at the end of their 3–10 business day queue, despite the fact that I'd now clarified my request twice. This document was critical for me to sort out insurance while overseas, and the delay caused by RACV's repeated misunderstanding of a fairly simple request has been genuinely costly.

Separately, RACV also handled a battery replacement on my Audi — twice — without programming either replacement battery to the vehicle's system, and in the process damaged wiring and squashed a battery venting tube.

Taken together, these two experiences point to a wider issue with attention to detail and getting things right the first time. When you need something from RACV at a time-critical moment, you can't count on it being handled correctly, and the cost of their mistakes falls on the member, not RACV.

My premium was increased by over $400 I was very disappointed with explanation from rather rude c/service .. I’m coming up 50 year membership so no loyalty consideration Show details