Real Car Insurance

Did the deed online, easy to perform and price was very competitive. Also changing the conditions at the end of the quote was very handy as you could change the insured value and/or the excess and get immediate costings. Show details ·  2

Real Insurance car database system is inaccurate compared to local state registration. Car registered as 2011 real insurance database says 2012. Argued with operator that local state registration has to be 100% accurate but he wouldn’t have it. Cancelled policy Show details

Easy to sign up. Value for money. Already have 2 Real insurance policies Show details

better pricing than others and I did many different comparison checks. I am confused I have not had any payment debited from my account?? and I am not clear what the roadside process is nothing at all said in confirming emails or anything - My car is for sale so not being used much but still requires to be insured so I hope that this is legitimate - Show details ·  2

The sales person was excellent. I liked how he kept everything down to business. Show details ·  1

The site was very easy to deal with. There was a couple of questions I didn’t understand. Show details ·  1

Worst insurance company ever! The smash repairers are lazy, useless and dodgy. I had to take my car back after picking it up as they didn't repair it properly. Beaver behind the bumper bar was still bent, air bag light was still on, lights in tail light replaced didn't work and hatch wasn't aligned correctly. Smash repairer fixed it all before the… Read more

assessor saw the car so they wouldn't loose the contract. Complaints team with real insurance are pointless as they only agree with what you are saying to try and give me some sort of satisfaction that they actually care about what happened. For such a minor accident that wasn't my fault real insurance made it so difficult to get the car fixed without any issues. I will never use you as an insurance company ever again.

Someone hit our car. Real insurance majorly undervalued our car and labelled in a write off so we went to the other person insurance company for a second opinion. They valued the car correctly and had it fixed. During this process, we discovered… Read more

that Real Insurance had accidentally and incorrectly deregistered our car (without paying us out), meaning we cannot pick it up from the smash repairer even though it is finally ready. They have admitted this was a big error on their part and yet no one has been able to fix it. My husband has had to call them multiple times and go through the story with them many times. It has been so frustrating. We need our car. They haven’t even provided us with a replacement car even though this is their fault and their error and is causing us a huge inconvenience. We have completely lost trust in Real Insurance. If they had made this mistake and had had been able to fix it in a timely manner without us chasing it up constantly, it would be different but as it stands (and we are STILL chasing them up), I will be contacting the insurances ombudsman this week. This accident occurred months and months ago and we are still without our car even though it is fixed (no thanks at all the Real Insurance). I would definitely not recommend Real Car Insurance in our experience. Their stuff up has cost us a significant amount to time, anxiety and money. It’s been an absolute shambles and continues. REAL have lacked transparency and honestly in the process. They have not been reasonable in their knowledge of information, communication or the time they have taken. We have contacted the AFCA.

Worst insurance in my life – Worst insurance in my life.zero customer service.dosent want to fix my car properly.always used second hand part for car part.my car had been in heavy accidents. Chassis’s has been damage But they don’t want to written off my car.waisting my time for nothing. Show details

The lady I dealt with was Danelli, absolute a pleasure to deal with, so polite, understanding & took the time to explain all the ins & outs of the policy. I would recommend her & Real to anyone. Kind Regards Tony Show details ·  2

So far the experience has been good the application app. Could be improved by simply increasing the font size but quite easy to navigate thank you and merry Xmas Show details ·  1

Claimed because of recent hail. Real was so fast and efficient to deal with, everything went well and each step explained. Couldn't fault. I have been with real for about 10 years, (on and off, mostly on), they have been competitive with pricing and easy to get quotes. Great service!! Show details ·  1

simple, straight forward, quick, however didn't identify my car properly Show details ·  1

I called and spoke to a representative called Nick and he was very helpful and knowledgeble. I had a very good discussion and took out insurance for my new car. Show details ·  1

This is a continuation of a previous review I recently wrote on Real Car Insurance. Through this website, Real reached out to me to discuss my concerns however they STILL REMAIN outstanding! Despite multiple messages to Real through this website my issue remains ignored. Real apparently has a complaints handling process - I don't know what for… Read more

given their complaints team don't actually respond to you or make any phone calls to let you know how your complaint is progressing. The other day I rang Real to follow up on my complaint and they said they couldn't help me but would escalate the matter - so what did they do, they raised another complaint! I asked them why are you raising another complaint when you completely ignored my first one to which they responded that someone would get in touch with me WHICH STILL HASN'T HAPPENED! They basically said they would raise a complaint to get rid of me off the phone when they had NO intention of actually helping me out. So now, Real has ignored my complaint on all fronts including through the message function on this very website. Additionally, I cancelled my policy due to the poor customer service from Real and they STLL HAVEN'T refunded me what I am owed! They are holding my money ransom and are actively ignoring my phone calls, emails and messages - I am owed nearly $800 which they are refusing to pay to me! People be warned, Real insurance DOES NOT have adequate customer service - it is an overseas call centre who has no idea what they are doing and they also don't have an adequate complaints handling process. If you get stuck and need anything from them you are on your own and they will refuse to help you! Stay away and stick to other insurers, unless you enjoy being ignored.

Anita was great in providing all the information I needed to sort out my car insurance. Show details ·  1

Customer Service was excellent. Very helpful and willing to put in the effort to solve my issue. I'm a long time customer, with multiple vehicles and I always insure with Real Insurance. Show details ·  1

Very helpful staff had an issue with the payment resolved and checked very quickly Show details ·  1

Very helpful was sorted quickly could not fault any part of the service. Show details ·  1

Getting someone that understood English was hard. The process took so long was on the phone over an hour just trying to get a quote. Show details

Cheaper premium offered with option of drive as you go makes it easier and affordable. Show details ·  1

I thought initially they were better han most Car insurance companies, such as AAAMI, Woolies and all the other ones. But NO! Now they have proven to be the absolute worst. All I wanted to do was adjust my start date for car insurance. They couldn't do it. Today,I tried in vain to get through to the so-called service department. Didn't matter… Read more

what I did couldn't get through their crap menu. All they did was push my buttons. Tried for about an Hour. Got through using the new sales menu button asked to be transferred and they took me back to the carousel of hell in the menu. Contacted complaint asked to phone me back Did't,So cancelled and going to RACQ. Check before you buy. Racq were even worse. Abusive and uncooperative. Woolworths and others run by the same crap corporation HOLLARDS. Don't do it to yourself folks. These are the ones to keep away from in my opinion. Will be taking further action about that and I will comment Later. Thanks for Reading regards Kevin

Competitive quote for my car. Very happy with the Service. Show details ·  1

Amazing insurance company. it's been over a month, but they haven't; sorted my claim out. They don't respond to my emails i feel like i am sending emails to a black hole. After a month, when i sent my car for repairs, the assessor OR a bully i am not sure what to call him, called me up, called me a lier, and when I asked him not to call me a lier,… Read more

he hung up on me as he knows, i have no power. i am at his mercy.

unbelievable company, paid them insurance for almost a decade and now they make me face bully. I am the customer not the 3rd party. Imagine what would happen if they were going to recover money from them. I worry about the person who is on the other side. bully might even beat 3rd party up.

I had unfortunate accident which wrote my car off and within two weeks settlement had been made and money in my bank account...very impressed Show details ·  1

The policy is good value and easy to set up. Show details ·  1