Rydges Hotels & Resorts

On a recent trip from NZ to Australia we stayed at Rydges Hotel at Wellington Airport and Sydney Airport. My partner uses a wheelchair and the assistance from the Wellington hotel staff was first class, with assistance, bringing our bags and the wheelchair first to our room then taking us to check in for our flight. The experience at Sydney… Read more

Airport Rydges was the exact opposite. Nobody helped us to our room on arrival, meaning that I had to leave my partner in reception while I took the bags to our accessible room (for which they charged us an extra $20) then come back to fetch her from reception. The next morning, despite asking for assistance, I had to take the wheelchair to the airport, leave her there, return to fetch our cases and then I finally got to talk to the manager - Cyrus - and I was told that there were no staff to assist me. When we finally checked in the Qantas staff told us that it was standard practice for the hotel staff to contact Qantas who would then come to the hotel to assist us - too late to be any assistance to us.

We stayed at the Rydges hotel at Sydney airport. You are definitely paying for the location which was amazing. The room was okay, nice and clean and the bed was comfortable. We stayed on a Public Holiday and wanted to have a drink at the roof top bar. The staff at reception said the bar would open at 5. We went at 5 taking the elevator as far as… Read more

we could and went to walk the stairs the rest of the way. The door was locked so we went back down to the floor we entered from. There was a button saying 'press this button to open the door'. I pressed it and the alarm went off. Maybe this needs to be communicated more clearly.

Amazing place to stay – Wonderful and kind reception. Helpful to navigate us to a car parking area. Hotel was clean, located perfectly where we needed. Breakfast was perfect. Will definetly stay again. Show details

Top Notch – I booked for 3 nights before heading to Perth. The service is top notch. The view from the hotel is incredible. Price is bit expensive but overall it is ok. Will recommend other family and friends.  Show details

Great staff – Have stayed at Rydges Swanston Street in Melbourne on numerous occasions always found the staff to be outstanding and very helpful. Rydges Swanston is located across the road from a tram stop that has trams every minute also easy walk to Lygon Street for all the Italian Restaurants. Show details

I was an employee of Rydges in Canberra as part of their function staff, just casual hospo, hadn’t got any shifts for a while then got called in for a few, when I went to do the timesheets I’d been removed from the payroll system - and couldn’t out the hours in. I was casual so fair enough they don’t even need to fire you but why the hell was I… Read more

still getting called for shifts? didn’t get paid hundreds for of dollars worth of work I did that week, the manager refused my calls. Scum company

Trading as “Rydges South Park Adelaide” - location 1 South Terrace, Adelaide, SA 5000. Telephone: 08 8216 0300 www.rydges.com/adelaide Overview An establishment run by persons of Indian / Sri Lankan descent. Six floors high. We arrived at 2:50 pm on Thursday 24th April ‘25. We had telephoned 5 hours earlier from interstate prior to departure… Read more

flight to ask for possibility of upgrade due to having platinum membership in Rydges Group. We gave an approximate arrival time of 3 pm, which we honoured. We had planned on staying 4 nights with breakfast included in price, via direct booking on rydges "EVT" website - a "book now and pay later at property" undertaking. Our credit card was swiped upon arrival. We were upgraded to 5th floor (a six floor building) due to the platinum membership.

An hour after arrival I was informed of an unexpected death of a family member. I approached the manager at 6 pm at the front desk to inform him that we would like to depart the next day to be with and to console family members and would need to arrange flights interstate. The manager then informed myself that a minimum of two days would be charged and that he would try to get just one night charged as the total to help us, but this could not be assured. Our room was located directly under the sixth floor wedding function area and we experienced a lot of noise from continued loud band playing and continual singing with ceiling vibrations from a large group of passionate festive Indians joined by hand for group ring dancing with loud chanting from above. The reverb was so bad from the event and the heavy ring dancing that our ceiling vibrated. The noise commenced from 7:30 pm and got progressively louder to maximum within 15 minutes. We could not sleep. At 10:50 pm my wife decided to approach management at the front desk to complain, as my various health issues made it difficult for myself to engage personally. My wife detailed our position with the duty manager and was greeted with the question "was this the first time we had complained about the noise?" The manager then suggested to my wife that "perhaps the noise would soon reduce and that things would start winding down". My wife then returned to our room. In desperation, I then decided to engage a telephone conversation with the manager who then let myself know that we could leave after one night and only be charged for one night. This seemed a turn in the right direction for our needs. The band stopped playing at 11:08 pm and people started disbursing from the wedding party. Until 12:30 am we had a lot of noise from moving furniture and music equipment and voices of persons moving items around inside the function room (audible as loud thumping through our ceiling). The next morning we arranged to leave after breakfast and we were charged for one night accommodation and one round of breakfast. We then made our way to the airport to allow us to return to visit distressed family members in Brisbane. Very little sleep was obtained for our night's stay.

After 16 years of patronage to Rydges and being in our mid fifties for age group, we realise now that our priorities differ from the Rydges group revenue needs and that we now know for sure that a high priority is given to revenue placement from group functions over that of individual persons, as part of the Rydges business plan for this address, as well as other locations (similar occurrence at Palmerston, N.T. : our stay in 2020). This seems to occur at Rydges locations where a not so large building exists (eight floors or less) and that the needs of individuals is placed well and truly of much lower priority and understanding for that of group booking needs where noise cannot be restricted due to physical size of the building. Subsequently, we now will no longer continue to engage this business franchise in any capacity. We have cancelled our 11 nights in Wellington , New Zealand, for August of 2025 and will no longer ever book for Rydges World Square in Sydney for our six monthly getaway, as we have too little confidence in this hotel group for genuine respect of individual customer needs. We cannot and will not ever trust a hotel group that knowingly and willingly places ourselves in a position for paid accommodation under a very loud function floor, without any courtesy or discussion of notification that the event was even happening at all and without providing any alternative choices at the time of check-in. It was also mentioned by management at Rydges South Terrace Adelaide, after my wife asked them to confirm whether or not any other wedding functions were planned (in case we had to stay for more nights and could not arrange our flights back home) that there were was in fact another wedding function planned for Saturday night 26th April on the sixth floor.

Very dated resort – Snowy Rivers Horizon Resort The staff were quite pleasant and helpful and breakfast was nice and the view was sensational. But that is where it all ended as the room a two bedroom studio look and felt like it did not have any upgrades since the resort was established, it really was a trip back to the 70’s. I have stayed in numerous Rydges managed… Read more

hotels at a similar price point and this resort was by far inferior and in need of a major facelift inside and out. I would not recommend this resort at all and I have even mentioned the por housekeeping and rundown appliances.

Shower not working – 6am flight out of Sydney so up at 2.30am and no shower, we’ll ok that means a bird bath no problem then there is a form where they ask you to comment on issues and a pen provided for that which didn’t work, ok then checking out notify reception of the issue and a supervisor appears and assures us that it is a user problem and it wouldn’t be the… Read more

shower and assured us it would be working without actually checking, the shear arrogance is incredible, how about “we apologise sir and will have someone look at that straight away”. Lessened learned check everything is working upon arrival, we have stayed here before without issue, we will be questioning if we stay here again, on a positive the bed was comfortable and the room clean.

Rydges NorWest Sydney – I was given friendly and helpful phone service but man on the reception who also came into my room to show me something was clearly sick and did not wear a mask. Then the air conditioning in my room was broken and the poor lone young man providing service to customers had to move all my things single handed… as well as attending to a guest stuck… Read more

in a lift! This hotel clearly needs more staff and needs to check ammenities are working before putting paying guests into rooms.

Charged twice for one night – I booked for and stayed one night at this hotel. I was charged twice for it. When I asked about it I was answered with attitude and dismissal. It's been two weeks since then and I still haven't gotten my money back. $700 charge for one night. Horrible hotel. Will NEVER stay here again. DO NOT BOOK HERE!!!!! Not worth it at all. Show details

3 adults, 1 bed!!!! – Booked for weekend at world square ridges for 3 adults. Arrived and had 1 king size bed and 2 towels. Called reception and stated that 3 ppl cannot sleep in 1 bed. The room was booked for 3 adults and charged for 3 adults. Reception stated that a bed would come to the room. Went out to an event booked and reminded concierge on the way out again… Read more

about the bed for when we get back. Arrived back at motel at 12.45 to no bed. Called reception again to explain we had booked for 3 adults. A bed arrived 15 minutes later. Very dissatisfied as there should of been enough bedding for the 3 adults as all were charged.

Property stolen – We had items stolen from our room by cleaner and went reported there was no response. Since being home I have contacted Rydges home office and Rydges Darwin and no one responds. Will not stay at Rydges ever again. Show details

Breakfast Palmerston NT has slipped away – Since arrival of this hotel some seven years or so ago in Palmerston, Northern Territory, the restaurant breakfast has really fallen away from being a really good experience with very good variety and choice to nowadays being a minimal presentation for customers. It was alarming to see only a few small boxed cereals like those you see in… Read more

supermarket shelves, no muesli or yogurt, no grapes or kiwifruit - no real variety of fruit - except for a small offering of rockmelon and a few pieces of watermelon a few oranges sliced and a few dark brown pear halves from a sugar soaked supermarket can. No nuts or baked beans were presented. No passion fruit, no bananas, no grapes - nothing inviting and nutritional for fruits. Both the orange juice and the apple juice was very much further watered down and flavourless on a starting base of re-constituted variety (supermarkets product similarity). No grapefruit or pineapple juice was presented. The whole experience except for bacon and eggs and some nice mushrooms and tomatoes from the bain marie was very underwhelming and disappointing. We would not return here again to spend $25 each for such a minimal and insulting offering. As long term local residents who have visited the breakfast restaurant four times since 2016 we are concerned at where things are now at for this dining experience, as it seems that a decline in satisfaction in value for ourselves has obviously progressively been experienced by ourselves over the seven year period since start of business. These days it is just one plate of hot food and you are out the door, as there’s not much else - except a weird auto machine coffee offering that tastes awful. Employee communication (inter-personal communication) with ourselves has also fallen away from the early glory days at this place where pleasant and engaging communication was the norm to nowadays being a real obvious disconnection with no real effort made for interest being shown from staff for pleasant verbal exchange with customers. A high turnover staff rate has also been observed by ourselves over the years here. This last visit was certainly a disappointing overall experience for myself and my wife.

Good hotel, shame about the environmental waste – We stayed at Rydges Camperdown because of the access to RPAH. We were very happy with the hotel but couldn't believe that there was NO RECYCLING SERVICE!! I really didn't expect a large city hotel / chain to be mixing recyclables and general waste in 2022. INEXCUSABLE. So much for the claim that customers choosing no housekeeping is about the… Read more

environment - more likely about reducing salary costs?? Please become a better global citizen and introduce recycling options to all your hotels immediately...

Rydges Mackay – This I thought would be one of the better hotels in Mackay I paid top dollar over $200 per night I opened up the apartment it smelt musty Then after retiring I found the mattress to be of a standard of a very cheap hotel in fact I could feel the springs in my back it was a horrible bed very little sleep the single bed was not much worse I had… Read more

to stumble through the day with work this was mentioned to the front reception I was told the hotel was all booked out essentially stay where I was I was so angry I really wanted my money back and leave but i could see that would not happen The curtains are almost see through in comes the sun at 4.30 am Finally 2 days in to my stay I changed rooms There are better rooms so check before you commit they finally put me in one

Rydges Cronulla Beach – Booked for 2 nights and also parking and would need wheelchair accessible (I have a mobility aid, not a wheelchair, but need a flat surface), just a short break near the sea. - Only one way in to parking via front of the building, multiple cars waiting while others check in - could have been managed better. - At checkin, told no restaurant or… Read more

room service, but here is a list of restaurants that we sorted out and will deliver- I said NP I will use menu log, hotel said prefer you use our list. Then I found out why. Delivery fee and another 10% fee for the hotel providing what they were supposed to. - view very nice, room ok, very cheap looking jjjjjjeverything. Paid for queen bed, it was a double. Expected Foxtel, they had about 3 Chanel’s. - so no room service and no restaurant, went to check out the supposedly full mini bar - 6 very small long life milk. Nothing else. - order dinner, ordered small portion of pork and 3 sides, got double pork and 3 full size potatoes and pumpkin and onion rings, found out later cost of more than $50. - from 1am spent almost the entire time in the bathroom with food poisoning. To get to the toilet I had to go into the shower, close the bathroom door and could then access the the toilet and sink. No hand rails -asked for extra towels, nothing And for this I paid over $300 p/n.

Rydges, you lost a customer. I will never stay at another Rydges anywhere ever again and I’m going to tell as many people as possible

It was ok – Bedding was way too soft. Heating didnt really reach into the sitting area. Got to 1 at Bathurst so really needed that heat. Apart from that it was clean and the dining area served delicious food.  Show details

Not satisfied – Was not given deal on offer after complaining 1st time took $20 off ,second time $20 off then paid for second night to be charged twice to complain again and receive free breakfast for 2 but still didn't match original deal on offer Show details

this was awful – the sheets were stained the dust was 3 years thick down by where you plugged in you electronic devises there were ants running round the counter top in the bathroom and there was a dead cockroach in the room i was actually shocked i have stayed in places world wide and here in my own back yard it is this was in Gladstone it was disgusting . Show details

Very poor standard for Melbourne – The room was so pokey and oppressive. The aircon was noisy and only seemed to have one fan speed. One lounge chair in a room for two, so you either sat on the bed or the uncomfortable desk chair. The net curtains were grey and shabby and quite dirty. There were only a about 3 teabags and coffee sachets, I asked for a few more but ended up buying… Read more

our own supplies. The bathroom exhaust didn’t work so our whole room got steamed up, the toilets was in the way of the door,it couldn’t be opened fully. Hairdryer didn’t work (only time I haven’t brought my own) The bath was cruddy and chipped. The plumbing is really noisy, you can hear other rooms showering and flushing loos. The elevator was screeching and making some nasty noises. I was in it with a few people who were equally disappointed with the quality of their rooms. The price didn’t reflect what you got. I’ve stayed in Melbourne in a few places at the same room Price and it was far superior cleanliness and comfort. The staff were pleasant though and I can’t fault their demeanour. I feel sorry for them having to work at such a run down accomodation. The proximity to theatres and CBD is about the only positive I can give it. Needless to say, I won’t be staying at Rydges, Exhibition street Melbourne in the future.

Outstanding – Good staff ,close to transport restaurants easy walk to city walk to Lygon Street Italian Restaurants Good sized rooms great coffee value for money meals close to 7/11 competitive prices

Very Disappointing Rydges – Very disappointed with Rydges Sydney Central. I made a booking online through Booking.com to stay at Rydges Cronulla and after I had paid the full amount it shows up that the booking was for Sydney Central and not Cronulla. As soon as the mistake was found I cancelled the initial booking and made another through the Cronulla Rydges website. I was… Read more

aware of Rydges terms and cancellation policy but being that I re-booked straight away with the Cronulla they (Rydges Sydney Central) have declined my re-fund of the full amount or any for that matter even though it was cancelled almost immediately, I believe that this wouldn't have effected any of their future bookings and a full re-fund should have been ok... well it wasn't. I will never stay with Rydges again due to them being so unforgiving and recommend everyone check their bookings to make sure it the right location as Rydges make you pay.

Different to other chains I've experienced – The positives great, friendly attentive staff from reception, room service etc, cannot fault this. The food made by the kitchen was delicious and generous too. The room however, for the cost was very disappointing. The air conditioning vent was very noise continuously. The queen bed raised too high I could barely get in or off onto floor so… Read more

elderly Dad was forced to sleep in single bed. No decent table to dine in for 2 people, Smart TV difficult to work out, felt sterile and boxed in. Cannot justify exorbitant room rate even for City

Rydges Cairns – I made a booking via a third party website for Rydges Cairns. Booking via the third party website was relatively easy however I found it quite unfortunate that Rydges couldn't match the price directly. Upon checking in to Rydges for my stay, I was advised that parking at the property was additional to the charged amount (I raised the query as to… Read more

whether this would have been charged if I was to book directly, and it was confirmed it would have been). Parking at the location proved quite challenging as the lower carpark was completely full, and there was no clear information/directions given regarding exiting the carpark to park on an alternate level (which was needed).

Unfortunately it seemed that we had booked a room next door to party-goers and smokers. A call to the concierge alleviated this slightly.

The cleaners forgot to leave towels and toiletries on the second day, however this was also rectified by the after hours reception team.

Overall a relatively uneventful stay, with thanks to the concierge and reception team (who were always polite).

Thoughtful staff – Great weekend at Ridges Adelaide, it was our Anniversary and was greeted with a bottle of wine on ice which was totally unexpected. Thank you Charlotte and the staff for all your friendly help. Ian C Show details

Tired and noisy – Rydges Adelaide. Stains on carpet, furniture worn and dirty, very noisy at all times of day and night. Booked a superior room with park views. The balcony overlooks a very busy road. The shower requires you to step into the bath, a big trip hazard. The shower area is so small that my wife and myself have bruises from hitting the soap holder, taps… Read more

and even the very low ceiling! The pictures look nice but the reality is an hotel that badly needs a makeover.

Zero star if I could – We checked in 1 night to Rydges Geelong, they charged us TWICE of the cost. And up to now its been 3 weeks of waiting for the money to be refunded back. Very inconvenient stay and such a hassle to get our money back. The air condition is also not working even they have moved us to different room still not working. Will never go to rydges again! Show details

Please consider – Rydges hotel Sydney airport. old pillows and covers in rooms. Show details