1,811 reviews
Please note that SkyMesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and may not represent the company’s current service or practices.
AI reviews summary
The overall sentiment for Skymesh is deeply divided between high praise for individual technical support interactions and severe frustration with administrative and network performance. While specific staff members are frequently commended for their patience and troubleshooting skills, a significant portion of users report unreliable connection speeds, frequent dropouts, and a "nightmare" cancellation process involving unauthorised charges and poor communication.
Pros
Cons
Verdict
Skymesh is a viable option for users who value personalised, patient technical support for setup and email troubleshooting. However, prospective customers should be wary of significant administrative hurdles regarding billing and the difficulty of terminating the service if the network performance does not meet expectations.
I had some problems with the my NBN box. Jane was very good asking questions and was able to explain what was the problem. I had put the Ethernet cable into the wrong port in the box. This was the only problem I had. I was surprised that it was so easy to fix as I had thought the problem was more difficult. On this occasion Skymesh were spot on. … Read more · 1
Keep up the good work Skymesh, but don’t get complacent. A good review is only as good as the service on the day.
Reviews with attachments
Mya, Yhe young Irish lass, at the call centre was informative, polite, 'NOT PUSHY' and did not bombard me with calls, like a few other providers did that I was considering so they got blocked. The process was made easy, and fully explained to me. Mya actually advised me to 'not' go with the 400mb plan as I'd originally committed to, as my area… Read more · 1
was only good for 250mb, so we decided to go one plan down, which was still twice as fast as my previous provider & it was good that she did not just accept the higher monthly amount when I'd not be getting the speeds I thought on the higher plan.
I'm on 5 acres, so I actually had 2 X internet set ups, meaning 2 bills, however, after checking terms & conditions, the new Skymesh plan allows me to use a wifi extender with a 5km range to easily reach the front dwelling 150 - 200m away, so going from $160 for 2 internet set ups in each dwelling to one Skymesh set-up for under $100 and a 'one off' cost for top of the line wifi extender to cover the entire property.
So in summary, very happy to date with initial process and service & advice from Mya, which is why I've decided to change providers, after 10yrs.
I've read some 'negative' reviews, but as is the case with 'all' other providers reviews also, it's dependent on location etc.
The initial 30 day trial period, will allow me to better ascertain my choice, and if necessary upgrade to St#rlink but I'm confident that won't be necessary.
Troy Dunne
FB Showfa passenger services
showfa.com.au
showfatransport@gmail.com
0414 136 247
Without my SkyMesh satellite service I would be totally lost – I live in a very remote place. Without my SkyMesh satellite service I would be totally lost. Skymesh keeps me in touch with the world and for this I'm eternally grateful. Maybe the service isn't as fast as city internet services. But it works well, and I've come to count on it. Without it I couldn't live where I live and enjoy the same quality of… Read more · 1
life. I wouldn't be able to contact friends all over the world. That aspect of staying connected while still being able to enjoy the benefits of an off-grid lifestyle is very important to me and Skymesh delivers. I can't thank the team enough.
Definitely satisfied – Solid service. Consistent in speeds and connection. From the get go it was a fast seamless process for setup and install. Billing is simple and easy. The only thing I could say against them say the first person in the customer centre I spoke with seemed very rushed and just trying to get off the phone. Still managed to get all my questions answered etc. Show details · 1
Very happy – We live in a rural area and because of the topography neither fixed wireless or cable NBN will ever reach us. We had telstra ADSL2 that was dreadful and cost a fortune. The plan gave us a huge data allowance that was laughable as speeds were so low we could never use them. Never happy with it but put up with it just thought thats the price of… Read more
living where we do. COVID meant so much of work was changing to online with Microsoft Teams etc which forced my hand to make a change. We found Skymesh’s ads on Facebook and admittedly with some trepidation rolled the dice and have never looked back. Installer was punctual, professional and thankfully worked neatly. We can now stream and video conference with minimal to no disruption. We finally ditched our expensive Austar subscription after all these years and go with streaming services. We feel like we’ve finally joined the 21st century. Oh and as we have ok 3g we ditched the landline as well, saving more money. We’ve been with Skymesh for about 12 months. We’ve increased our data plan as now that we can stream we are increasingly doing so. Speeds are good (see screen shot of speed test I did while writing this review)Best guess we’ve had less than 5 drop outs in that time but they’ve been due to NBN itself rather than skymesh. Whenever I’ve had to use the skymesh phone enquires they’ve been punctual helpful and intelligible. My only complaint would be to wish we could have unlimited data plans like our friends in town but I understand this isn’t up to skymesh its NBNs purview.
Like a good long term spouse – Having been hooked up with Skymesh at my current location since January 2008, with only a brief, 9 month, separation due to business commitments out of the country, the only time I had any concerns was when a tropical cyclone was thrown our way. However, when power had been restored to the area, all satellite activity was back up and running before our hot water storage. Show details · 1
I upgraded plan to a higher speed on Friday and they promised it will speed up in the next 24 hours, but it didn't. I have called again this morning, they said they can't see my new plan. Than the guy transffered me to the 'right department' and they said it will be upgraded in 48 hours... So it is a game they play, as I still haven't received any confirmation in email. Something is very wrong with their service.
I had every intention of signing up with Skymesh as the owner of the house I'm moving into told me they were the best for this area. The prices were hidden unless you gave a name and number, first red flag, it's 2026 be open and transparent about your pricing. I'm currently working on nightshift, they rang me 3x times, every 2x hours, I had no… Read more
idea who it was and their number came up as "Suspected Spam", so I didn't answer, they left a voicemail on the 3rd call, great, at least I know who it is, I'll call them back when I get up tomorrow. Nope. They rang again this morning, I've answered and, being honest, was very unfriendly with the lady on the phone, why? Because you've woken me up 2x days in a row. Unfortunately I can't put my phone on silent as I have to be available to my team. This pushy marketing needs to stop, at least change the front page so I can put in a comment to let you know I'm on nights and not to ring between certain hours. I got a text saying reply "STOP" to opt out, I did it, they still rang the next day. The constant calling is unnecessary and will lose you more customers then it will gain. Now I'm forced to take on Elon because these supposed Aussie Muppets can't stop calling, needless to say, I've blocked them.
Hi Linda, We appreciate your honest remarks. We're sorry… Read more
They double charge me on my first month 240 instead of 120 then said they wouldsend me the money back in 10 days but they didn’t. Then they took another charge out of it. Show details
Hi Luke J., We are sorry that your experience didn’t… Read more
Complete fraud and thief's of a company. Took out 2 payments of $284.80, at first completely denied the second transaction. Until I showed my bank statement. Now they are saying that it can take 10 days to return the money, I didn't give them permission or didn't have a direct debit setup for them to double up on payment. Complete scammers, plus it runs slow and disconnects. So cranky and financially screwed now. Show details
Hi Brad, Thank you for your honest feedback. We’re sorry… Read more (+1 reply)
I didn't think they could be WORSE than Bigpond and iiNet. THEY ARE!! ... NO SERVICE ON WEEKENDS and they DON'T get back to you during the week! This is our 5th weekend using Skymesh and the internet dropouts are worse than we've ever experienced before. Download Speeds tested on Stan gave results of 6.64 & 6.78 Mbps with a Latency of 134 &… Read more
146 ms.
There's certainly no consistency in the speed testing results. I've tried 2 more recommended sites. 'Fast' had the Download speed at 2.6Mbps with the Unloaded Latency at 32ms whilst the Upload speed reached 13Mbps with a Loaded latency of 915ms.
'SpeedTest' was run 3 times with Download speeds of 17.39Mbps, 2.18Mbps & 8.81Mbps. The corresponding Latency for each was 30ms, 69ms & 50ms.
The problem looks to be dropouts caused by this erratic service. All I know is we can't stream a simple video on the lowest quality settings and that is FAR FROM THE SERVICE I WAS PROMISED BY [Name Removed] WHEN SHE SIGNED ME UP AND TOOK MY MONEY!
Hi Michelle, Thank you for your review and for advising… Read more (+1 reply)
Latest follow-ups
Rang to question the arrival time for my router that I presumed had been arranged when I started the account. Rachel looked into it for me and it had not been arranged when the contract was raised. Poor Rachel kept saying "sorry" but it was not… Read more · 1
her I opened the account with. Problem solved without fuss. Secondly I amended my payment option again without fuss. This lass is professional and very knowledgeable and a pleasure to talk to.
In addition to the above, I'd like to thank David from Support for helping with connection. The step by step shown on the card to assist in plug and play are nothing in comparison to the assist given by David . Totally different to the card. Thank you David
Follow-up · Could not be happier. WiFi has not missed a beat and great speed
Find out how Skymesh compares to other Internet Service Providers
Know better, choose better.
As we are moving we wish to cancel our account. This is easier said than done. You cannot cancel via email but have to ring them. OK - they do not have a ring back service and we held on for over an hour listening to the worst music I have heard for ages. Would definitely not go with them again now that I have a choice.
Follow-up · Final billing was OK. Once we finally spoke to someone it was alright. No we never got confirmation - just did not get another invoice.
Hi Leonie, we’re sorry for the long wait and frustrating… Read more (+1 reply)
Less than Dismal customer support , this service never achieved the speeds advertised, upgraded modem , router to no avail!! Spent hours of my time going from one department to another, mostly overseas and very hard to understand. I believe it’s… Read more
designed to be difficult. The upward creep of the service charges is deceptive in my opinion Down graded and then they charged for both services. Don’t do it . I Opted for Starlink now it is more affordable and reliable .
Follow-up · Six weeks on and although I’ve been told I’ll receive a refund for over charging……. Nothing . BUYER BEWARE !!!!! Starlink is cheaper, more reliable .
Hello, Ad. We appreciate your feedback. We regret that… Read more
Positive reviews
I've just moved into a new home a few days ago and decided to give Skymesh a try. The process and service was excellent and Nash was very helpful and got the activation completed very quickly. Show reply
Served by NASH. He was very helpful and knew who to contact in the business to assist me with getting a username and password. Did not leave me on hold endlessly and kept me up to date on what he was doing. As a past customer for 12+ years when on my farm, I was excited when I was able to move back to Skymesh for my internet needs. I have always found the service to be exceptional, and the staff are very competent. Show reply
The service works fantastically well. Initially the modem wouldn't connect. Tech services were quick to diagnose and remedy. It was my bad that caused the problem. Show reply
Negative reviews
I am giving this company 1 star review. My company could not receive any incoming calls. When I called them, the technical support asked me to reboot my router. I did and it didn't work. So I called on the 2nd day, the technical support referred me to the senior who admitted there were some configuration they made and promised me will find out and… Read more
gave me the new details. Day 3, I didn't receive any email or call back. Day 4, I called again, and there is no single notes about all the previous conversations. Very frustrating now able to receive any incoming calls. And nobody in Skymesh seems care at all. Very bad customer service. Failure at technical level too.
Hi Victor, We're sorry to hear about your experience,… Read more
Made an enquiry about sattelite services. Had someone ph me despite my asking them not to and just tried to sell me nbn which can't be intalled in my house. Refused to listen and just kept talking over the stop of me pushing nbn and would not give any information about sattelies. Tried to make a complaint about this but they have no complaints handling in place. Given this poor customer service would not recommend them.
Hi Chris, We are sorry to hear about your experience,… Read more
Either completely uncaring ignoramuses or maliciously unhelpful - it must be one of the two. On first contact to get advice about a company account under the name of someone who left 6 the company years ago I was advised to ignore the bill and it will go away. The bill is on direct debit and cannot be cancelled - they block the ability to stop… Read more
paying them money for services which haven't been used in years.
With no prior engagement - after being greeted with "MOBILE, EMAIL OR ACCOUNT NUMBER??", when the response was a polite query for advice about what an innocent can do when receiving erroneous bills from Skymesh: "We are not at liberty to reveal any information". When reiterated "I just want advice, not restricted information - what can I do?" "Yes, just ignore it."
No investigation, no encouragement to provide context such as bill reference number (in fact discouragement of it by the first response). Uncaring and unhelpful, completely uninterested in painting Skymesh as pleasant to deal with. Trained to curl up in a staunch defense stance and be as unhelpful as possible the moment you say you haven't a mobile number connected to an account.
Really VERY disgusting reception. I will never use this company and I will go out of my way to advise against them.
Hello Jay, Thank you for providing feedback, and we… Read more
Recent reviews
I have enjoyed the reliability of Skymuster satellite internet for many years. I recently had a technical issue with router connectivity and phoned for technical support. There was no wait time on the call and I was assisted by a very helpful technical support person. Mike went through various troubleshooting scenarios and gave me specifics of… Read more · 1
hardware accessories I could purchase to fix the issue. I recommend Skymesh for the peace of mind offered by the reliable and helpful technical Support team available 7 days week.
Find out how Skymesh compares to other Internet Service Providers
Know better, choose better.
had problems sending emails. Jeffrey assisted me by getting the system working with remote support. he was very thorough and persistent with solving a difficult problem. Show reply
Great technical advice today figured problem within ten minutes not working yet as I waiting for router witch he’s trying to get to me fast Dave was great straight to problem good service Show reply
Technical support given by Ernest was excellent. He fixed a problem that I have been having for some time in a friendly, professional manner and giving advice on monitoring the problem should it occur in future. Show reply
I was asked by Jeff at Skymesh tech support to write this review. 1. My phone service did not accept an option number when I tried to call my doctor. 2. This problem did not occur when I called skymesh. 3. That call was answered quickly and Jeff helped to restore the phone details successfully. 4. I was pleased with his friendly manner and his ability to resolve the problem via a remote session. 5. Thank you Jeff, goodonya mate. .....Bob Ebdon Show reply
The service and help I received today from Dave was fantastic, he resolved our issues promptly and politely and went the extra steps to ensure that the issue had been properly resolved, thank you for making it a smooth process! Show reply
Mae very patiently checked and confirmed that a credit card email I had received regarding updating my card details was genuine. My only problem was difficulty understanding some of her questions clearly, but our phone connection was not good. I was very happy with her assistance. Show reply
When it’s working it works well. For some reason after many years I started having connection issues, skymesh was onto it fairly quickly. A very special thanks to Jerry who went above and beyond to make things happen, a good experience and a lovely person to deal with, thanks again Jerry Show reply
Jerelyn assisted me greatly in transferring my disconnected landline to a new Skymesh VOIP service. Patient, determined, friendly and courteous, she untangled a complicated mess and got my remote home re-reconnected to a working telephone service. Supervisor material. Skymesh are lfiting their game. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Lily, We're very sorry to hear about your experience;… Read more