1,846 reviews
Please note that SkyMesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and may not represent the company’s current service or practices.
AI reviews summary
Pros
Cons
Verdict
Skymesh generates a wide division in customer sentiment, largely split between positive experiences with front-line support and frustrations regarding billing and service reliability. Reviewers frequently praise individual support agents for their patience and efficiency in resolving technical glitches via remote assistance. Conversely, negative feedback centres on billing discrepancies, delayed cancellations, and inconsistent internet performance in regional locations.
A big THANKYOU to team member MIKE for his assistance and advice in sorting out an intermittent internet assess issue for us today. a prompt response-- clear easy to follow instructions -- extremely helpful "can do" attitude. Show reply
I got what I asked for, as I was offered a cheaper rate and fast downloads cheaper by another company. They have agreed to match it. Winner winner, Chicken Dinner. Show reply
I had a rather uncomfortable experience initially with one operator, but when I called back I spoke with Nash in Billing who was absolutely brilliant. I admit I wasn't very pleasant in the beginning, in fact I was probably downright rude, but Nash kept his cool and his calmness settled me as well. He was extremely helpful and nothing was too much… Read more · 1
trouble for him. He sorted out my issue and made me feel very much more at ease. Thank you so much Nash, you were brilliant and one of the nicest, professional people I have ever had the pleasure to speak with. Thank you once again Julie
Reviews with attachments
Mya, Yhe young Irish lass, at the call centre was informative, polite, 'NOT PUSHY' and did not bombard me with calls, like a few other providers did that I was considering so they got blocked. The process was made easy, and fully explained to me. Mya actually advised me to 'not' go with the 400mb plan as I'd originally committed to, as my area… Read more · 1
was only good for 250mb, so we decided to go one plan down, which was still twice as fast as my previous provider & it was good that she did not just accept the higher monthly amount when I'd not be getting the speeds I thought on the higher plan.
I'm on 5 acres, so I actually had 2 X internet set ups, meaning 2 bills, however, after checking terms & conditions, the new Skymesh plan allows me to use a wifi extender with a 5km range to easily reach the front dwelling 150 - 200m away, so going from $160 for 2 internet set ups in each dwelling to one Skymesh set-up for under $100 and a 'one off' cost for top of the line wifi extender to cover the entire property.
So in summary, very happy to date with initial process and service & advice from Mya, which is why I've decided to change providers, after 10yrs.
I've read some 'negative' reviews, but as is the case with 'all' other providers reviews also, it's dependent on location etc.
The initial 30 day trial period, will allow me to better ascertain my choice, and if necessary upgrade to St#rlink but I'm confident that won't be necessary.
Troy Dunne
FB Showfa passenger services
showfa.com.au
showfatransport@gmail.com
0414 136 247
I upgraded plan to a higher speed on Friday and they promised it will speed up in the next 24 hours, but it didn't. I have called again this morning, they said they can't see my new plan. Than the guy transffered me to the 'right department' and they said it will be upgraded in 48 hours... So it is a game they play, as I still haven't received any confirmation in email. Something is very wrong with their service.
I had every intention of signing up with Skymesh as the owner of the house I'm moving into told me they were the best for this area. The prices were hidden unless you gave a name and number, first red flag, it's 2026 be open and transparent about your pricing. I'm currently working on nightshift, they rang me 3x times, every 2x hours, I had no… Read more
idea who it was and their number came up as "Suspected Spam", so I didn't answer, they left a voicemail on the 3rd call, great, at least I know who it is, I'll call them back when I get up tomorrow. Nope. They rang again this morning, I've answered and, being honest, was very unfriendly with the lady on the phone, why? Because you've woken me up 2x days in a row. Unfortunately I can't put my phone on silent as I have to be available to my team. This pushy marketing needs to stop, at least change the front page so I can put in a comment to let you know I'm on nights and not to ring between certain hours. I got a text saying reply "STOP" to opt out, I did it, they still rang the next day. The constant calling is unnecessary and will lose you more customers then it will gain. Now I'm forced to take on Elon because these supposed Aussie Muppets can't stop calling, needless to say, I've blocked them.
Hi Linda, We appreciate your honest remarks. We're sorry… Read more
They double charge me on my first month 240 instead of 120 then said they wouldsend me the money back in 10 days but they didn’t. Then they took another charge out of it. Show details
Hi Luke J., We are sorry that your experience didn’t… Read more
Complete fraud and thief's of a company. Took out 2 payments of $284.80, at first completely denied the second transaction. Until I showed my bank statement. Now they are saying that it can take 10 days to return the money, I didn't give them permission or didn't have a direct debit setup for them to double up on payment. Complete scammers, plus it runs slow and disconnects. So cranky and financially screwed now. Show details
Hi Brad, Thank you for your honest feedback. We’re sorry… Read more (+1 reply)
I didn't think they could be WORSE than Bigpond and iiNet. THEY ARE!! ... NO SERVICE ON WEEKENDS and they DON'T get back to you during the week! This is our 5th weekend using Skymesh and the internet dropouts are worse than we've ever experienced before. Download Speeds tested on Stan gave results of 6.64 & 6.78 Mbps with a Latency of 134 &… Read more
146 ms.
There's certainly no consistency in the speed testing results. I've tried 2 more recommended sites. 'Fast' had the Download speed at 2.6Mbps with the Unloaded Latency at 32ms whilst the Upload speed reached 13Mbps with a Loaded latency of 915ms.
'SpeedTest' was run 3 times with Download speeds of 17.39Mbps, 2.18Mbps & 8.81Mbps. The corresponding Latency for each was 30ms, 69ms & 50ms.
The problem looks to be dropouts caused by this erratic service. All I know is we can't stream a simple video on the lowest quality settings and that is FAR FROM THE SERVICE I WAS PROMISED BY [Name Removed] WHEN SHE SIGNED ME UP AND TOOK MY MONEY!
Hi Michelle, Thank you for your review and for advising… Read more (+1 reply)
Latest follow-ups
If there was the capacity to score a minus for this provider that's what they'd get from me. Skymesh has repeatedly overcharged us despite I'd say about 10 hours on the phone to their contact centre, promised responses, not followed up, been utterly… Read more
hopeless. The only thing that's any use at all is the internet service is okay. The rest of the company doesn't appear to be able to deal with paying back funds to customers they've overcharged within 10 business days but perfectly capable of billing them in a single day turn around. You know how Qantas was appalling during Covid with doing anything right.. that's what Skymesh reminds me of. I can't actually believe it is an Australian business because of the unethical and inept way it acts.
Follow-up · Skymesh got in touch as soon as this review was published, addressed this issue and improved their service following a formal complaint along with this post. So far so good.
Hi Cherie, Thank you for sharing your feedback. We’re… Read more
Useless internet service and zero customer service once you’ve signed up – Despite promises over minimum speeds, I’m getting evening speeds of 3-7 mbps and can’t even stream HD TV. As per their advice I upgraded my plan to $84.95 per month and it’s made zero difference. Searching on our phones is faster if we switch off… Read more
wifi and use the 1-2 bars of 4G. I called day one of my new plan to report the continued slow speeds and they opened a case for support which I have followed up again and still had no contact a week later. You can never, ever get hold of any support with Skymesh. Absolutely useless!
Follow-up · We gave up after no help from Skymaster and no improvement. I have gone with Starlink and we’re getting speeds over 250, instead of 2 !!!
Hi Stuart, Thank you for taking the time to provide… Read more (+1 reply)
After years of sketchy service and terrible support, Skymesh has now stepped up and provided a good service plus excellent support. I sincerely hope it keeps up. Show details · 1
Follow-up · Since we moved from Satellite to fixed wireless, the reliability has become very good. Pricing is believe is better than most around. As far as support, honestly we have had no need to call on them so I'm not sure how it is these days. Overall it is a good and reliable service.
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Positive reviews
Micha was amazing. She was very knowledgeable and patience with talking me through how to reconfigure the router. I am very impressed with how quickly she got back to me. Job well done. Thanks again. Show reply
Was having issues with my service running out due to family using my computer when visiting and after they left had nearly run out of my auto internet plan for the month. Had issues with reconnection/additional b/with etc, thru my lack of computer knowledge. Rang Skymesh and spoke to Jeff. He was extremely patient and understanding, checked that I… Read more · 1
had the correct info and re-assured me when I was totally lost about how to get my service back and running. Please let him know how grateful I was for his patience and understanding. Thank you, Jeff. Kind regards, Allie Frederick
I rang sky mesh customer service this morning- 11/9 I was connected to a very easy to talk to operator who helped me & sorted my call with professionalism. thank YOU KEN. (BILLING) Show reply
Negative reviews
Wher do i begin...i joined skymesh in December 25 after my daughter left home she had skymesh 100 when she was at my place and was always complaining about speed and freezing and dropping out...but anyway i thought i would give them a try myself...worst mistake i made....like i said i joined in December 25....i payed upfront a month in advance as… Read more
per requested...speed was below average at best...always around 11mps to 17mps at best...internet freezing on tv ...could nearly be able to make a sandwich at times while on phone on Facebook t o load...rang numerous times about it but nothing resolved...always get maby go to next plan 50...i am on a disability pension how could i afford that....but wit nothing resolved after 8 months decided to go with activ8 me best decision so far....but after paying skymesh in advance and i canceled my plan with them they still want me to pay another $57 for the month i won't be using them....remember i have paid a month in advance and won't get any money back...never use or recommend skymesh again worst people to deal with
Hi David, we’re truly sorry to hear about your experience… Read more (+2 replies)
If you enjoy repeating yourself multiple times, spending hours on the phone trying to resolve the most minute issue imaginable, and getting confirmation that something is sorted only to have that confirmation mysteriously revoked later, this is the internet provider for you! ;)
Hi Kiarna, Your comments will truly help us improve our… Read more
My current Skymuster provider Southern Phone, is closing down their Skymuster service. Spent 50 minutes signing up to Skymesh, only to find out at the end they dont send out monthly accounts, only use a direct debit. I advised that I was not prepared to hand over my bank account details due to all the hacking that is going in. I always use B Pay.… Read more
So my time was wasted and I am back looking for anther provider. I was with Skymesh 2 years ago and left them due to the aweful service, so nothing seems to have changed.
Hi Peter, Thank you for your feedback. We appreciate you… Read more
Recent reviews
We live in a rural area and Dodo, who I had been with for many years, withdrew their service and left us with nothing. After a huge ring around Skymesh were the only ones willing to help. Haven't had any problems, service is consistent, and it's cheaper than Dodo. Highly recommended!! Show reply
Our fixed wireless 600 plan was being discontinued. I noticed online that ‘new’ customers were being given a significant discount for signing up to their new unlimited data plans. As loyal customers for a number of years, I asked Nathan if he could also show some loyalty and give us the same discount, since we had to join a new plan. He had it all… Read more · 1
sorted in minutes. Nathan was very understanding and displayed empathy for our situation.
We are happy to continue our internet journey with Skymesh, as we value outstanding customer service. Thanks again Nathan. Your knowledge, support and efficiency are greatly appreciated.
The technical Support provided by Engineer Jerry from the Skymesh Technical support team has been outstanding. Persistent, supportive, courteous & clear communications at all times. I am grateful for his skills. The persistent drop out problem has been resolved & I am confident that if I have any future problems they will be dealt with in a similar fashion. My thanks to all involved. Regards Melva. Show reply
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Jerry was very helpful with precise details of what I needed to do and what she needed to do. It took a few times of consulting but we eventually had the issue fixed. Show reply
Gerwin was professional, patient and helped solve my issue in a methodical way. He explained the steps required and remained pleasant and patient throughout the whole process. Show reply
Phoned Customer Service as we had used 67 percent of our plan usage for Skymesh, and spoke to Nash who was so helpful in updating our plan. Nash was such a pleasure to talk to and he has resolved our issue by suggesting a new plan. Nash was patient, understanding and very friendly. He explained everything to me and is a credit to the Customer service team. There was also no wait when I first called which is not normal and such a surprise. Show reply
After purchasing a new phone and wanting assistance to get wifi connected with many different people without the phone dropping out and having to ring back and start over again and again. I finally was gifted a very understanding tech support person called Dave. Dave was very understanding and patient for an elderly who does not understand all the… Read more · 1
tech stuff. He guided me in lay mans terms and stayed until I was satisfied that everything was working and that I was happy with the outcome. WELL DONE DAVE!!! YOU ARE A VERY HELPFUL, UNDERSTANDING GENTLEMAN AND I WAS SO RELAXED IN YOUR GUIDANCE TO GET THE PROBLEM FIXED
My experience with Skymesh today was regarding internet outage. I was in contact twice and had the same online assistant Melody. Can't complain about the customer service even though my issue was not solved. The outage was, and still is an NBN issue not a Skymesh issue. Show reply
The service I received from Liyah (Skymesh Customer Service) was above and beyond my expectations. She listened to the issue that has been a problem for me and was able to provide a solution until I can get things rectified. Thank you Liyah very much for your support. Show reply
I contacted support regarding the insuing price hike that I couldn't budget for.. they offered me a 6 mth discount..which is in keeping with a current offer from their competitor.. Show reply
The technician is aways so helpful and kind The call service is open for great outside assistance The internet Is great speed and reliability The issue was human error So recommend this company Show details · 1
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Hi Lily, We're very sorry to hear about your experience;… Read more