Swoop Mobile

Great customer service via chat. I had a problem porting my number, and the phone support wait time was too long. James helped me through the chat service and sorted everything out. Really appreciate the prompt and efficient assistance. Thank you!

Switched telcos after seeing a discounted 6-month pre-paid offer from Swoop Mobile. Buying an e-sim and setting up an account in the portal was really easy, but activating was problematic because I was already with Moose Mobile (same company I later discovered), and I couldn’t resolve it myself no matter what I tried. Calling tech support through… Read more

the switchboard was frustrating (no human in 1.5 hour wait, hearing “your call is important to us and has progressed in the queue” repeated every 3 minutes became hypnotic) but after I called the sales line during business hours the tech support response was immediate! A subsequent contact through the chat line (robot ‘Swoopy’ put me onto a real person named John) rapidly resolved another query for my wife’s account. Although overall not a flawless experience, I am content that their systems do work when you figure out how best to engage with them.

Reached out to Swoop support to port-in my current number. James from the support team is very helpful in porting-in and activating my number. He carefully walked me through the process and assisted when there are some issues. Show details

I spoke to Fatma to set up our mobile plan which she did quickly and efficiently. Very easy process. Fatma was very polite and helpful.

JOHN IS THE BOST SERVICE GUY EVER. I accidentally messed up my order with selecting a digital esim and then realised my phone was compatible so i had to ask john again and this guy 100% service needs another raise.

very patient and very helpful. Everything went smoothly and successfully

The phone service was really poor - waited unsuccessfully for a really long time, but was able to get things sorted using the chat window - so all good now.

Ported out from ALDI to Swoop and the whole process was seamless. Most importantly, the coverage has been much better. My number ported over in under 30 minutes, and the support staff (John) were really helpful throughout , from order confirmation right through to the number port completing, all handled over online chat Show details

I had damaged my nano sim and was unable to contact over the phone but DREX in online chat took time and helped to sort out my problem assisted to instal eSIM as i wasn’t able to call anyone and made me stress free also did great help to sort out our son’s mobile network. His genuine help truly made our day.

Joann helped me sort out the problem I had with activating my phone plan. She was patient, polite, and incredibly caring—very professional support. Five-star service. Much appreciated.

didnt receive an email after buying an esim plan, customer service solve it quickly, the price is good aswell.

If I could give them -100 stars I would. Absolutely useless. Try calling their phone number - spend 90+ minutes on hold being told you are progressing in a queue (did this over 3 separate days and given up). Email them - no reply. Finally get onto their chat online (don't bother with the app - it is anti communication). Received a case,… Read more

nothing happens. Again on their chat... all just to activate a Sim! Been 7 days since I started the activation process... still not activated and it was a simple port. They had all the details and still cannot make this happen.

Just also found out I am porting from Moose to Swoop - guess what? The same company... what a joke...

Switched to Swoop to Boost today. Very smooth process.Took about 15 mins altogether. Big difference to the reception. From 1 bar (Boost/Telstra) to 5 full bar (Swoop/Optus) at home in Applecross WA. Will update more when i am out and about. Show details

Lancia was a great help. She even called back to check whether the issue was solved or not.

Sarah was so lovely and welcoming and understanding of what I wanted Show details