Tangerine Mobile Sim Only Plans

REM from the Sales Team provided excellent service. The assistance was clear, helpful, and made the switching process of my pre-pay mobile smooth and easy. I’m very satisfied with the support received today

Tried to get on Moose Mobile but there were many problems as they changed from Optus to Vodaphone, so changed to Tangerine Mobile so far had wonderful experience with“Realyn from Sales,” at Tangerine all good so far !

My father passed away. I notified Tangerine, via a complaints line, because no other email was provided. They replied by asking him to log in (mind blown emoji here). I persisted. They wanted docs. I supplied docs by reply email provided. They… Read more

closed the complaint / notification before acknowledging any receipt of the docs sent. Some companies want to make it easy ... The Tangerine bots only want to make it hard. Email at .... teamsupport.com.au leaves little confidence as to anyone at Tangerine actually being present at any given time. Can I give a review of 0?

JR from Sales was very helpful and fully explained everthing , every step of the way

Spoke to Melissa she was very helpful. Still have not received my card as yet Show reply

I'm a returning customer, and I wish I never left! I'm coming back because not only is the deal for new customers very competitive, but there aren't many providers that offer the option of an additional shared number option for my Apple Watch and such good value travel packs. MJ from Sales Team, who helped me sign up, was incredibly helpful, knowledgeable, and lovely to deal with. Thank you for making the process so easy! Show reply

MJ from the Sales Team was great to deal with and provided me with patient, clear, and efficient assistance while I transferred four phones from another provider. Couldn't be happier with how easy she made it! Thank you! Show reply

The staff at Tangerine have been amazing. It took a couple of weeks to transfer my 2 phones from Moose Mobile due to my previous account number being changed by Moose with no notice given to me and being unable to contact anyone there. Jasmine worked out what had happened and after some searching we were able to locate the new account number. … Read more ·  1

From there on it was plain sailing after much frustration! Thanks Jasmine for your time and patience, it was really appreciated.

So far pretty bad, they can't even manage to send out a sim card.....and to the wrong address, twice ... The words incompetence, pathetic, useless come to mind so far with these guys. Show details

I went to join Tangerine for 2 mobile phones and every time I tried to contact them on line there sales department to join was always off line and the stupid AI they have could not answer anything only got I'm still learning and don't understand

Ordered and paid for sim...clock is ticking on monthly renewal and you guessed it NO seem so far 5 working days and expect another 5 working days before it arrives... standard aus post so at least 2 weeks that im paying for no service. It matters a great deal is only great if your not denied the use of the service. This has been upgraded to… Read more

mediation twice sent my account number....nothing...called.... nothing.....they advertise 24r phone contact .... the phone number works 24hr a day. But no one can assist after 7pm. Still no sim still no contact... now its off to ombudsman to file complaint. This company is the worst in response..... UPDATE... Got a response and all activated took a while but to be fair it was completed so ended ok.

After signing up online i had technical difficulties with my phone not accepting the activation. HOWEVER.....The following morning the team lived up to their promise of calling me back right on opening time and stayed with me until the issue was sorted. I have never had better tech support. Fantastic team! Show details ·  1

I had the pleasure of having “Alex” assist me with opening a new mobile account today. He was most impressive with the way he interacted with me. It made my day Show reply

Carlo from the sales team has been exceptionally well with assisting me via phone call and, it is amazing value for the price, look forward to connecting with their services shortly.

After 17 years with Optus I finally made the switch to Tangerine, and I wish I had done it sooner. Mary Jane L. Lacorte in Sales was outstanding from start to finish. Her explanations were clear and on point, her follow-up was prompt and professional, and she made what felt like a big decision genuinely easy. She never once pushed just gave me… Read more

exactly the information I needed, when I needed it.

If the service delivers what Mary Jane promised, Tangerine has a customer for a very long time.

Highly recommend and ask for Mary Jane.

Friendly caring customer service & care for Seniors. Mobile Sim plan. Helpful information. Very patient. JC from Sales great at explaining every detail of plan. Show details ·  1

I was over charged by 5 dollars last month and then ported my number away because of the poor coverage in my local area however they still billed me for a service I do not have anymore! My number has been ported elsewhere and they acknowledged this. I have never experienced this before over years of porting my number. Stay away from this mob.

Realyn from Sales provided excellent service when enquiring about an additional number transfer. Prior to that another lady from tech support gave excellent instructions on resetting my service provider for my new sim card. Appreciate excellent service from both. Show reply

Vin helped me to upgrade my mobile phone plans to take advantage of the current deal: "double the data for 6 months". Vin was very professional and helpful, he clearly outlined all available options, dates and potential outcomes. He checked regularly that I understood and was happy to proceed. I found him to be most helpful and encouraging.… Read more ·  1

Highly recommended. Tangerine continue to provide excellent service and competitive pricing with responsive service.

Three attempts to transfer tangerine mobile esim from old totally smashed non functioning handset to new handset. Eventually told SMS access was required to be able to verify my identity before i could proceed. Naturally with no operating handset i have no access to my SMS and they could not utilise the online chat or any other online service via… Read more

my laptop. Therefore my Tangerine account will be cancelled and i will need to try elsewhere. I was just about to sign my wife up with them but after this nightmare,no way.

Realyn answered my call, she was an absolute angel, whilst professional at all times she also showed compassion which was so greatly appreciated and made the process actually quite delightful. Show reply

The ‘shared number’ feature is mis advertised - for those intending to sign on to Tangerine for their ‘shared number’ feature, be aware there is a non transparent $10 extra cost per month that you’ll be asked to pay when you try to connect your smartwatch.

Whilst the mobile connection is ok the customer service side is woeful. Lodged a complaint and they took over the required time they state to address it. They then closed it and marked as resolved without any contact with myself. No resolution as far as I am concerned. Obviously don't worry to lose accounts. Disappointed ...... Its been 3… Read more

days and have finally been contacted by Tangerine. Situation has now been satisfactorily resolved, although I wasn't given many options. Thank you. I have given 1 extra star.

Was with tangerine for 5 months. I selected them for the Smart Watch esim addon they offer. This addon would only work for 1 to 2 days, then the watch would need to be factory reset to get it to work again. I was advised that this was due to Telstra, the Wholesaler. I have since moved to Woolworths Select and after 1 month, the Watch Esim addon… Read more

has worked perfectly. FYI, Woolworths Select are also with Telstra wholesale.

Also, after I left, they continued to generate invoices charge my card.