Tangerine Mobile Sim Only Plans

I was over charged by 5 dollars last month and then ported my number away because of the poor coverage in my local area however they still billed me for a service I do not have anymore! My number has been ported elsewhere and they acknowledged this. I have never experienced this before over years of porting my number. Stay away from this mob.

Realyn from Sales provided excellent service when enquiring about an additional number transfer. Prior to that another lady from tech support gave excellent instructions on resetting my service provider for my new sim card. Appreciate excellent service from both.

Spoke to Melissa she was very helpful. Still have not received my card as yet Show reply

JC was very helpful and considerate. He answered all my questions and made signing up for my new 400GB per month plan with SIM easy. Tangerine seem to be the only provider offering this much data per month. On top of that, the monthly fee is the… Read more ·  1

best I could find. I'm yet to use the service, I'm looking forward to how it compares to my previous providers plan that almost halved the data per month with a price increase.

Appalling customer service. Their direct debit setup doesn't work, then they send you overdue reminders & threats of excess charges for bills you've already paid (by having to log in manually). One cannot respond to any messages they send about… Read more

active cases, so have to keep opening a new case every time. Worst provider I've ever dealt with (was forced over to them from NuMobile who had been brilliant for 3 years)

Realyn answered my call, she was an absolute angel, whilst professional at all times she also showed compassion which was so greatly appreciated and made the process actually quite delightful. Show reply

I spoke to MANNY and he worked me through how to use my phone data to use the Internet while I will be on holiday, MANNY was very understanding and helpful. Thanks very much MANNY Regards David PS I would also like to say that Tangerine is a wonderful company to work with. Show reply

Tangerine made it super easy to switch to a SIM only plan from Telstra. Easy to follow steps, from my initial call it was all done & dusted in under and 1 hour. Shout to Bingo from the sales team for his expertise and guidance.

Three attempts to transfer tangerine mobile esim from old totally smashed non functioning handset to new handset. Eventually told SMS access was required to be able to verify my identity before i could proceed. Naturally with no operating handset i have no access to my SMS and they could not utilise the online chat or any other online service via… Read more

my laptop. Therefore my Tangerine account will be cancelled and i will need to try elsewhere. I was just about to sign my wife up with them but after this nightmare,no way.

The ‘shared number’ feature is mis advertised - for those intending to sign on to Tangerine for their ‘shared number’ feature, be aware there is a non transparent $10 extra cost per month that you’ll be asked to pay when you try to connect your smartwatch.

Whilst the mobile connection is ok the customer service side is woeful. Lodged a complaint and they took over the required time they state to address it. They then closed it and marked as resolved without any contact with myself. No resolution as far as I am concerned. Obviously don't worry to lose accounts. Disappointed ...... Its been 3… Read more

days and have finally been contacted by Tangerine. Situation has now been satisfactorily resolved, although I wasn't given many options. Thank you. I have given 1 extra star.

Vin helped me to upgrade my mobile phone plans to take advantage of the current deal: "double the data for 6 months". Vin was very professional and helpful, he clearly outlined all available options, dates and potential outcomes. He checked regularly that I understood and was happy to proceed. I found him to be most helpful and encouraging.… Read more ·  1

Highly recommended. Tangerine continue to provide excellent service and competitive pricing with responsive service.

Was with tangerine for 5 months. I selected them for the Smart Watch esim addon they offer. This addon would only work for 1 to 2 days, then the watch would need to be factory reset to get it to work again. I was advised that this was due to Telstra, the Wholesaler. I have since moved to Woolworths Select and after 1 month, the Watch Esim addon… Read more

has worked perfectly. FYI, Woolworths Select are also with Telstra wholesale.

Also, after I left, they continued to generate invoices charge my card.

Raelyn from sales provided all the information I needed in a friendly, professional and succinct manner. She was clear about what processes would occur and how I’d be communicated with, and left me feeling confident about the transaction from the old phone provider to tangerine. Thank you Raelyn from sales!

i phoned Tangerine to enquire about changing my phone plan to “ get more bang for my buck” my call was taken straight away which was a surprise to be honest . i spoke to a guy named Alex who was very helpful , he knows his stuff , he explained all the plans available and my options, i was very impressed with whole experience , he made it very easy… Read more ·  1

to choose the right plan that suited my requirements. The conversation i had with Alex was clear, concise and very informative, i have no reservations in recommending Tangerine , they are up there with the best , if anyone needs any advice on communications , take my advice make Tangerine your first call and ask for Alex

Great service at great prices. My only complaint is that if you need help with your phone, you can't log on to the online portal without a working phone as they send you a verification code text....but if you are trying to log in to get help when your phone's not working??????? Show details

Jr was one of the best forine workers that I have ever come across he was easy going was. Very knowledgeable on the product he was selling kind and polite we are seniors and. No nothing about technology he explained everything in a manor we could understand very very happy that he helped us Show reply

I moved to Tangerine mobile. My onboarding experience has been horrible. tried to activate my SIM online more than 20 times. Every time I was getting error, and I was asked to contact customer service. I tried to call customer service. I had to wait more than 2 hours to contact to customer care. Pathetic service. My concern is that what happens if… Read more

I get some issue and need to contact them. I tried more than 20 times as I was waiting so long. I also tried to use the chat but again it was of no help. I tried calling them on 30th April from 5 PM.

Process to transfer my phone from another carrier to tangerine was simple and quick, JR from sales did a great job explaining everything and making the process nice and easy! Show reply

The worker who helped me switch to Tangerine was very nice and patient with me. When I didnt understand a question she would politely repeat it or put it in a way I could understand. Show reply

Thankyou for all your great work you provided Mary Jane L. Lacorte you went above and beyond to be so professional and extremely helpful, keep up the great work. Show reply

After seeing Tangerine on the Canstar site for seniors, I called Tangerine direct and dealt with JR from sales. I am 100% happy with JR's advice and service and patience through out and was happy to change our 2 mobiles at internet service to Tangerine Show details ·  1

JR was very helpful with adding to mobile plans for us. I also spoke with Alex that assisted with a new modem purchase for our internet seevices. Marie from the retention team gave us a great loyalty discount off our internet plan. All were very friendly and helpful and gave me all the info I requested with ease and clarity. Show reply