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2The Pool Stain Removers

The Pool Stain Removers

 Verified
2The Pool Stain Removers
4.4

35 reviews

Positive vs Negative
85%15%
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Warranty Claim MadeYes · No
Value for Money
4.5
Cleaning & Maintenance
4.7
35 reviews
5 Jenny C.  · Fantastic result almost instantly. A bit of effort to make sure chemical levels in the water were correct but easy to follow instructions.
5 Rob Kelly  · Serious brown mineral salt stains all gone from the bottom and the sides. Fantastic result, very happy. It looks brand new.
4 Cassandra  · So far algae is gone – Day 8 and the algae is gone, we do still have e some marks but hopefully with time they will also disappear.
1 Enris  · Dont work! Avoid this company – Hundreds of $$$ wasted, doesn’t do a job at all not a bit, fake product and its worse than before
dch53
dch53WA9 posts
  Verified

Our pool sides and bottom were stained due to either garden run-off or rotting vegetation after a particularly stormy and wet winter. Not badly but it was plainly obvious. The stain could be removed by vigorous rubbing with a nylon scourer but that obviously wasn't and option for the whole pool. Pool Stain Removers treatment was easy to apply and… Read more ·  1

worked perfectly.

Even though the staining wasn't bad, now that it's gone our pool looks pristine, brighter and bluer.

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Claudia
Claudia
  Fair Incentive

Incredible results! I used the stain removal kit, and the whole process was simple and easy. I’m genuinely amazed at how quickly and effective the treatment worked at removing the awful stains from my pool. Before contacting Wade, no one else would help. I was told that the pool would need an acid wash and that it had been ruined by the builder… Read more ·  1

and concreters before even having a chance to use it. I sent photos of the pool to wade and he immediately responded and was confident the stain removal kit would be effective. The results speak for themselves! This is just two weeks after adding the treatment, and the difference is unbelievable. I am so happy with the results, thank you! Before and after pictures attached.

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Andrew
Andrew
  Fair Incentive Verified

I recently used Wade's pool stain remover to try and clear up stains in our fibreglass salt chlorinated pool. Delivery of the product arrived on time. It was easy to apply, only a few minutes to sprinkle the powder across the stained areas. I’ve attached photos from the day before treatment, 17 days after treatment and 2 weeks after that. By about… Read more ·  1

day 12 I could see it had cleared about 50% of the stains, even tho the water was still a bit cloudy. I kept occasionally brushing the stains as per instructions but didn’t see any more improvement over the next few days. I thought that’s as good as it’s gonna get. Despite all my urges to shock the pool to try and hurry things along and clear the water, I kept following Wade's advice that the treatment was still working. By day 17 the stains were 99% gone but water still a bit cloudy. 2 weeks later chlorine levels were back to normal, stains completely gone. After adding a tiny amount of clarifier the water was 100% clear.

Reviews with attachments

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Karl r.
Karl r.10 posts
 

Big problem with suspected black algae in my concrete pebbble pool, 1st time I had experienced it, please never again. Slimy build up, all over the pool. I pressure washed it, every few days, couldnt get rid of it. Thought I had to drain the pool. Skeptically I saw review from "The Pool Stain Removers", gave them a call. Used their product , and guess what, after 2 weeks clear as. Amazing. Show details ·  1

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Greg H.
Greg H.NSW
 

After owning our property for 20 years i was sceptical as to whether these products woukd work. I cant believe the difference and my pool has never looked so good. Would highly recommend The Pool Stain Removers Show details ·  1

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Colin G.
Colin G.NSW
  Fair Incentive Verified

Just want to say how much I appreciate the Pool Stain Removers. After months of no maintenance on our pool we had dark green algae and copper stains all over that couldn’t be scrubbed off. Then I found out about the these guys and though it didn’t happen overnight, with their support and encouragement saw all stains disappear, with most stains… Read more ·  1

gone in a couple of days, then all gone in a couple of weeks. Thank you, Wade and The Pool Stain Removers. For serious pool stains I recommend these guys. The pool looks like new except for some pesky eucalyptus leaves!

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Andrew
Andrew VIC3 posts
  Fair Incentive Verified

Second time I have used pool stain removal black spot algae product and and it’s incredible. Follow the instructions and you won’t have a problem. Hopefully I don’t have to use their products again but if I have to I would have no hesitation in contacting Wade again Show details ·  1

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RHYS
RHYSQLD
  Fair Incentive Verified

I have carried out the complete process for the stain removal. Wow, what a product you have made. It has worked awesome. The stains have gone and every surface is looking like new. I have a before and after photo (as attached), but it doesn't show the true difference. Thank you so much for producing a fantastic product that actually works. Easy process with everything included. Great communication from seller as well. Highly recommend. Show details ·  1

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Bernadette G.
Bernadette G.NSW3 posts
  Fair Incentive Verified

I recently purchased a pool stain removal product from The Pool Stain Removers online, and I couldn't be more pleased with the results. The instructions were clear and easy to follow, and I was able to complete the stain removal process myself. The product worked wonders, removing all the stains that had been bothering me for years. My pool looks brand new! I highly recommend The Pool Stain Removers for their excellent product and service. Show details ·  1

Latest follow-ups

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Keith E
Keith EQLD3 posts
  Verified

We had a really bad dose of black mould / algae in our spa bath in our pebblecreat pool. We tried everything, including directly scrubbing it with hydraulic acid and a steel wire brush. After using kit we ordered from the Pool Stain Removers, the… Read more ·  1

mould was completely removed! We followed the application process exactly as per the kit's instructions and we are ecstatic with result.

 Follow-up  · Thanks supplied product is easy to apply. Once it's added to the pool, you walk away and it does its magic. There's no scrubbing, brushing et cetera. From memory, the product comes in two bottles. You just pour and wait then add tge second bottle.

Kenny Reed
Kenny Reed
 

We have a 16x32 gunite pool. the pool is about 8 years old and was stained. I called Wade and he was so helpful. He recommended a kit and shipped it to me. I followed the directions and had great results. Show details ·  2

 Follow-up  · The stain was a brown stain on the sides and bottom. i used nothing but the stain remover products. In a couple days the stain was gone. I highly recommend this product and procedure .

In-depth reviews

Joseph C.
Joseph C.NSW
  Verified

I had some pretty big, dark, black stains on my pool, and I was very discouraged with my copper ionisation system. I reached out to The Pool Stain Removers to see if they could help, and Wade contacted me early the next morning, asked for photos, and reassured me that his product would totally clean the fibreglass surface of my pool. I was a… Read more ·  1

little skeptical, but I also had nothing to lose, so I shelled out for the Stain Removal Kit, followed Wade's detailed video instructions, and then was completely blown away. Almost immediately the stains were getting lighter and lifting. The next morning the black stains were completely gone, as well as every gum leaf stain, and all that was left was a like new white pool bottom. My copper ionisation system was fine, and I learned I just needed to monitor my pool water better, so chalk it up to user error, but Wade and The Pool Stain Removers totally saved the day and my pool, and renewed my drive to maintain a nice, clean, beautiful pool. I intend to use The Pool Stain Removers' Stain and Scale Eliminator Liquid as maintenance every year now as I can't prevent all the gum leaves from sinking to the bottom of the pool.

Find out how The Pool Stain Removers compares to other Pool & Spa Shops

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Jim W.
Jim W.NT4 posts
  Verified

We have a 140,000L pebble-crete, salt-water chlorinator pool that is 30 years old. In July 2024 we noted stains appearing without warning, in mid-August 2024 we engaged our local pool shop to complete a professional stain removal treatment which we paid over $1,000 for. After 4 weeks the stains returned but they were worse than previous and became… Read more

increasingly darker over the ensuing 3 months. A local neighbor recommended The Pool Stain Removers as a reputable professional team that provide an educational approach. We reached out to The Pool Stain Removers in late December 2024 and the metal stain treatment has been hugely successful, Wade educated us about the importance of maintaining pool water chemical balances and we carefully followed the video and hard copy product instructions. Wade was available to support us with any questions we had including on weekends and public holidays. After 3 months the pool is back on track and no signs of staining returning and we have learned so much about pool management and are no longer reliant on others.

Louise
LouiseSA
 

Terrible – My white fiberglass pool had brown stains all over it. I contacted Wade from pool stain removers and after some back and forth trying to understand how the product worked I thought I’d give it a go, specifically as Wade said with the product has seven active ingredients in it which allow it to capture around 15 different types of stains. The kit… Read more

will do a great job he said. After 2 weeks the stains didn’t budge, I contacted Wade once again, advised me to add chlorine, acid etc in. I went to the pool shop to buy my products, thankfully they urged me to do a water test. Things went from bad to worse, my free chlorine was non existent and combined chlorine level was 11.87 (chemical tech. Pool shop and all the information I found suggested this was not good to swim in, except Wade who said it was fine after doing a shock) The issue was each time we added chlorine, it made the combined levels higher. The non chlorine shock did not work. I can go on and on here but with 8 days out to Christmas, with both the stains still there and water in terrible condition I decided to drain the pool, acid wash it and refill. The pool shop owners were amazing, coming out to drain it, jumped in and acid scrubbed with me for 3 hours at no cost as they felt bad for me (I did buy them a thank you gift) Really disappointed with the experience, time spent and cost associated in this and no offer of refund from the pool stain removers company. I’m not one to give negative reviews on products or experiences, however, I do feel compelled to on this occasion. :-(

Positive reviews

Dr ChangeLots
Dr ChangeLotsQueensland2 posts
  Verified

I rarely review at 5 stars but this product does exactly what it says on the tin. Use it properly and it works wonders. We are ordering again to retreat our heavily used family pebble crete pool… nearly 6 years later. Show details ·  1

Nav
NavNSW2 posts
 

I had metallic stains in the pool which made the pool look shabby. I used this fantastic product which is so easy to use and the stains are gone and the pool looks fantastic again. I recently took the pool cover off following the winter break and I dreaded to see if the stains had returned, but needn't have worried. The surface looks great. All I… Read more ·  1

do is top up the product every 6 months to ensure the pool remains spotless. I sincerely recommend this product. If you have problems with your pool try this product and you will be amazed with the results

Rebekah C.
Rebekah C.NSW2 posts
  Verified

Wade is fantastic! his very helpful and knowledgable, his customer service is phenomenal and i would reccomend to friends and family! thanks again! Rebekah Cantor Show details ·  1

Negative reviews

Hellocrap
Hellocrap12 posts
 

I had dark stains around the waterline on a pebblecrete pool. I purchased this product and followed the instructions but the product had no effect on the stains. It did remove some small stains that were in/around the skimmer box but those didnt bother me. I talked to customer service who were responsive but still didnt help with the stain I… Read more

was wanting to remove. In the end I found that straight acid sprayed onto the stain and repeated applications until the stain stopped fizzing was the solution to my remove my stain. This product did throw out my pools chemistry for weeks and I did need to regularly add chlorine to my saltwater pool to keep it clear in the weeks that followed.

The Pool Stain Removers
The Pool Stain Removers    

Thanks for the feedback. The treatment… Read more

eduardo
eduardoNSW36 posts
 

'Wade' cautiously into these waters – 'Wade' cautiously into these waters. Doesn't work. Wade is very friendly, helpful and a great advocate for his product - pity it's a total waste of money. I have a Quartzon pool (which Wade claimed to be very familiar with) and he gave me detailed instructions which I followed slavishly. Nada! Put the $200-$300 (2021 prices) towards a professional cleaning service!

Cath
CathNSW3 posts
 

Did not work for us – The Pool Stain Removers treatment had no effect on our staining. Wade said he had other options if it didn't work & wouldn't leave us "high and dry" however when we spoke after the treatment failed, his suggestion was to try Lochlor stain remover with a sock (which we'd done) and wait 6 months. We've now waited 12 months, and still the stains… Read more

remain. Their money back guarantee only applies if you get an acid wash later which removes the stains. $295 down the drain.

Recent reviews

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Robert
RobertNSW3 posts
  Verified

Fantastic service and products, and with Wades' advice was able to remove the ugly stubborn black algae from my pebblecrete pool in no time and importantly it has never returned. Very happy with result and with Pool Stain removers. See before and after photos for great results Show details

Find out how The Pool Stain Removers compares to other Pool & Spa Shops

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Steve
SteveQLD
 

I have tried all the other black spot removers on the market and I can honestly say none of them worked. The pool stain remover product is FANTASTIC, my pool has never looked better. The process was so easy and the support from Wade was second to none. I have only tried the black spot remover but going off the results that gave me I would have no hesitation in recommending every product that they sell. Show details

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Pascal A.
Pascal A.NSW
  Verified

Had some staining on the base of the pool and walls. Steps had staining also. Tried all sorts of chemicals and was stressed out over it. Found this product and emailed wade from pool satin removers. All I can say is this product works. Stains came off quickly. So happy with this product and support. Show details

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WadeJ
WadeJNSW2 posts
  Fair Incentive Verified

I contacted Wade indicating my quartzon pool had black spot everywhere. Wade provided clear instruction and explained his product would fix the issue. I ordered the product and within a couple of days it arrived. The pack had clear instructions which I followed. the end result is fantastic, all black spots are gone aswell as other stains that were visible, I could t be happier. Show details

Ross T.
Ross T.
 

I had a very thick deposit of calcium in my fibreglass pool along the edges of the floor, it could not be scrubbed or scraped off. Was given a calcium and scale remover solution from my local pool shop which after four weeks had no effect at all. At this point I thought my 1 year old pool was ruined until I discovered “The pool stain removers”… Read more

fibreglass calcium removal kit. The instructions were easy to follow and I began seeing progress after a couple of weeks, at the 4 week mark the calcium buildup had disappeared. During this period we had a lot of heavy rain and drained water from the pool on several occasions which may have taken the product longer to work. Most importantly it worked and saved my pool. If it’s a calcium stain issue, I can’t recommend this product highly enough. Thankyou Wade and The Pool Stain Removers for saving my pool.

Ross Hervey Bay QLD.

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Sydney Nan
Sydney NanNSW5 posts
  Fair Incentive

It worked for me! – I have a 35 year old 40,000ltr fiberglass pool with a Cartridge filter, that's been refiberglassed twice in it's Iifetime. It had had 17 brown stain spots throughout and I'd tried numerous other well known anti stain products, that unfortunately, didn't make any difference. Got online and found Wade and The Pool Stain Removers. Started using the… Read more

product on 23/10/24. I found I had to clean my Cartridge filter twice a week to help dissipate the cloudiness and made quite a few calls to Wade thinking it was taking too long and I was doing something wrong. He was reassuring and sure enough at week 6, I could see the bottom of the pool and no obvious staining. By Christmas the pool was sparking and being used and stains haven't returned. The first two pictures I've included, show some of the brown stains, the last three was the pool in December before Christmas. I'm delighted in the result.

David B.
David B.
  Fair Incentive

Copper Stain Removal – My badly copper stained pool miraculously was cleared 2 days after dosing with the stain removal product. The accompanying instructions and link to instructional videos were simple to follow and Wade has been very helpful. Thanks very much. Show details

Frank M.
Frank M.
  Fair Incentive

Pool stains improved immensely – The Pool Stain Removers treatment has improved our pool immensely. I had used several stain removal products over the years with very poor results. In fact, many times they have made the pool look worse. This treatment is in another league. Wade has made quite a positive impression on me with his attitude and attention. He has been very helpful and supportive. Show details

Andrew H.
Andrew H.
 

Black Spot Algae – I had a Black spot Algae problem for three or four years, tried multiple methods to get rid of it, pool shop chemicals, wire brush and rubbing it with a chlorine tablet, It would clear up and return worse than before in a week or so. Called Wade explained my problem, he told me what I needed to do, mailed his treatment to me, two weeks later pool was spotless, I recommend Pool Stain Removers Highly. Show details

Kevin
Kevin2 posts
  Fair Incentive

Algae and stains removed – After sending through photos and a description of the problem, I received an email, ordered the chemicals, followed the instructions, and in no time at all my issue was resolved. It took a bit of time over the course of a week but the pool is sparkling clean and I am pleased with the results. And now I know what to watch for, and with routine… Read more

testing, and a bit more care on my behalf, our pool is ready when we are to jump in and enjoy. The help and on line support worked well.

Mike
MikeQLD
 

Buyer beware – BUYER BEWARE This treatment does not work on all pools and can make the staining worse. I followed the instructions meticulously and it has been a complete disaster. Initially, I had isolated stains in the deep end of the pool. Since using the treatment the stains are now worse and have spread to other parts of the pool. Very disappointed and the… Read more

customer service has been less than satisfactory. Very slow to respond to any correspondence. When he does respond it's a general statement like "I'll get back to you" but he never does.

The initial reasoning on why the treatment didn't work on my pool was that there were metals in the water. These metal stains were supposed lifted by the treatment and because they weren't removed they have now been redeposited all over the pool. During the treatment I tested for metals at numerous pool shops but they only test for copper. My readings were always low. I also used a metal remover during the process that was recommended by The Pool Stain Removers.

In summary, my pool is a mess and the staining is twice as bad as it was. Very frustrating when your expectations are high and you invest your time and money into a solution that does not work. Im now left looking at my pool in its current state till when the temperature drops and I can find an alternative option in removing the stains. Please see the after photos below

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