223 reviews
AI reviews summary
Pros
Verdict
Yomojo receives overwhelmingly positive feedback, primarily driven by its responsive and dedicated customer service team, competitive pricing, and affordable plans. Users regularly praise the efficiency of staff in resolving technical issues, billing queries, and number porting smoothly. While a small number of reviews note occasional connectivity disruptions or specific policy limitations, the overall sentiment highlights a reliable and cost-effective alternative to larger mainstream telcos.
I contacted Yomojo today and the call was picked up very quickly by a representative named Mae. I found her to be very friendly and extremely helpful. The issue I contacted them for was resolved very quickly. I have no hesitation recommending yomojo. Show reply
Reviews with attachments
4G Home Internet, a positive experience so far – I was looking to replace my old Vividwireless connection with something that had better speeds. That’s when I found Yomojo. I needed a few questions answered with respect to speeds and credit checks, and while there’s no customer care on a Sunday night, “Jo” their AI bot was able to answer my questions quite nicely. Can’t believe I made a… Read more · 1
purchasing decision based on what a bot told me... Anyway, subscribed and bought the modem Sunday 11pm, confirmed shipped on Monday and received everything on Tuesday. Had some trouble setting up and while Jo couldn’t help this time I was directed to a human CC agent within a few minutes who guided me through the set up. Once again had a query the next day around billing and was able to chat with an agent quite quickly and resolve. Speeds, I’m getting anywhere between 10Mbps to 60Mbps, rather good even at peak time. Quite happy with their service, just make sure you have good Optus 2300Mhz coverage in your area if you consider going with them.
Latest follow-ups
Yomojo great service from Debbie with helping me arrange a SIM card issue my son had lost his original card Debbie assisted with installing an ESIM and within a short time Debbie had sorted the whole thing out and made a complicated procedure easy, much thanks to Debbie and the Yomojo team Show 3 replies
Follow-up · In regard to reception, I can say that I have never found a black spot The speed is good, averaging between 35/70 Mbps for downloads and 5/10Mbps for uploads using my phone to a PC What I like best is the service when I need it; very professional and friendly
Positive reviews
Mae has been a wonderful support agent that has supported my experience in joining Yomojo, I had an expired plan but she went the extra mile to give me a call so I can activate my plan and port over! Great services and 5 stars from me! Show reply
Great experience porting and activating my eSIM with Yomojo. Mae from Customer Service was extremely helpful, responsive, and quick to assist throughout the process. The website is easy to use, and the email updates kept me well informed throughout. Hopefully Yomojo continues to keep the website/app and internet services reliable, up to date, and well maintained. Overall, very happy with the service so far. Show reply
Fantastic customer service. The Optus network had issues connecting my eSIM. Yomojo's customer service centre picked up calls, provided excellent and genuine communications and problem resolutions. Extra Gold Stars to Yomojo staff Michael for his on-going followed up as promised until the issues were all fixed. Phone reception is great. Excellent value for money. A very happy purchase of my phone plan. Show reply
Negative reviews
The attitude of the Yomojo representative on OzBargain is reprehensible. (https://www.ozbargain.com.au/comment/17509911/redir) REVIEW UPDATE: A different Yomojo representative has apologised for the language used on OzBargain. An investigation into the unexplained reduction in my account balance uncovered an accounting error. This was rectified promptly. Experience rating changed from 1 (Terrible) to 3 (OK).
My phone service was cancelled because I exceeded the number of SMS on my service. Yomojo stated I made over 450 messages, most to a single number but in reality, it was the character count that was over. My phone only showed 5 messages, And Yomojo promotes unlimited messaging! I now understand how you count now. I am disgusted that with threats… Read more
this is my last chance. Im not a scammer abusing your network. Ive been a loyal customer for many years, but your policies and application are disrespectful and having limits on messaging is really old fashioned in this day. I won't be recommending your service to anyone. Michael who helped me thru this process was professional and kindly so thanks to him for that.
Inconsistent coverage in Townsville and Ayr low down load speed 9
Hi Wolfgang, Thank you for taking the time to share your… Read more
Recent reviews
Excellent customer service from Debbie. She was extremely helpful, patient, professional, and took the time to understand my issue properly. She helped correct my porting details and guided me through the whole process until my number transfer was successfully completed. Her communication was clear and friendly throughout. I’m very happy with the support I received and I highly recommend Yomojo customer service. Thank you so much, Debbie! Show reply
I was porting my number from my current provider to Yomojo and had issue with porting. I spoke to Mae from Mojo who listened to my issue and provided the solution which a short amount of time. She has good knowledge and showed excellent customer service. Keep you the good work Show reply
Excellent customer service! Debbie was super helpful in assisting with activating my line. She was patient on the call and also followed up to ensure the advised steps was able resolve the issue, while monitoring in the background. This was really important during a stressful period. The Yomojo network has been good and the internet speed is quite fast. Show reply
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After deducing that budget providers staff their sales-line and existing-customer-lines at a ratio of 100/1 I was shocked and delighted to get through to a human in less than 3 minutes. Haydee was able to diagnose and solve the problem I was having in record time. Very happy with Yomojo over competitors when it comes to wait times on the customer-service line. Show reply
Yomojo has very nice customer service team, recently I encounter an issue to ask for help from service team, Haydee gave a very quick response to help me solve the issue, thanks Show reply
I had a fantastic experience switching to Yomojo, thanks to Cheryll! From registering my account to activating my mobile service, Cheryll was incredibly patient, friendly, and professional throughout the entire process. They provided support over the phone and via email, and every response was impressively quick and helpful. Whenever I had a… Read more · 1
question, Cheryll took the time to explain everything clearly and made sure I was comfortable with each step. The whole experience was smooth and stress-free because of their outstanding customer service.
Thank you, Cheryll, for going above and beyond. Your patience, prompt responses, and dedication made a great first impression. Yomojo is lucky to have you on the team!
Once again, Cyndy was amazing at helping me fix a billing issue. She put me at ease when dealing with financial information over the phone, which can sometimes be quite stressful. I have complete faith that they can help me with future issues over the phone. Show reply
Needed to bring my number over to Yomojo and Haydee helped me get it done. One phone call and everything was sorted. Activation was quick and there were no issues along the way. Show reply
Cyndy was incredibly helpful and friendly when I phoned Yomojo with some questions about my account. She was able to answer my queries quickly and efficiently. Another great customer service experience with Yomojo. Show reply
Cyndy demonstrated exemplary compassion, perseverance and commitment to resolve my issue with service activation. Had it not been for her, Yomojo and would have lost a customer. Show reply
Jan was very helpful in helping me with m updating some contact details. Earlier in the day, Yomojo itself, was very streamlined in obtaining (porting) my number from another provider, via e-sim. Excellent stuff all round really!! WIN! Show reply
Debbie was amazingly helpful, advising me on a new Plan (I’ve been with Yomojo for a long time, love this super-cheap account). The wonderful thing was that she spent time helping me with a technical issue that was to do with how Yomojo was working on my Moto phone, rather than just with Yomojo. Highly recommend their services and service. Show reply
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Big thanks to Heidi for helping me sort out my card details. She was friendly, helpful, and knew exactly what needed to be done. Made the whole thing nice and easy. Really appreciate the support! Cheers! Show reply
It was an amazing experience when I was trying to seek help from Yomojo support service. The chatbot didn't help much at the beginning. However, when it connected me to a real person, everything moved smoothly. Haydee, the one who helped me, was patient and professional. My issue was resolved in a short time. Beyond that, Haydee provided me some additional information which helped me understand the charging policy better. Really appreciate that! Show reply
Good and quick service. I had an issue with my service stopping to work out of nowhere. I texted them on WhatsApp, got friendly and quick help from Debbie, and the problem was solved. Show reply
I had two wonderful ladies today help me out this morning I had Heidi and this afternoon I had Ella they were both fantastic is I did not know what I was doing and they talked me through everything I am very happy with both of them and also with yomojo in general Show reply
I made an error in an application & called customer service to cancel/correct. Haydee provided outstanding service - listening whilst I explained my error and keeping me fully informed during the correction process. Brian Show reply
Ella provided outstanding customer service at Yomojo. Her assistance was speedy, professional, and flawless. She resolved my issue quickly and made the entire process effortless. Show reply
Port of Mobile Phone to Yomojo - I received excellent service from Haydee who helped me link into Yomojo account and advised me to call Yomojo when SIM card arrives Show reply
It’s all well that ends well. Thank you ROSE. You are awesome!! I had some problems with porting my number over to YOMOJO and Rose was so helpful and patient attending to the issue, explaining to me as she went along step by step. Issue solved in no time. And she even followed up with a call and email after I activated the line to make sure everything was alright. That’s what I call an excellent service. Thanks again Rose. Show reply
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Hi Richard, your service was not cancelled. In one day you… Read more (+1 reply)