5,107 reviews
AI reviews summary
Overall sentiment is highly positive, with users frequently praising the competitive pricing, extensive product range, and the convenience of the auto-delivery system. While many experience rapid dispatch and delivery, a significant segment of recent feedback highlights growing frustration with third-party courier reliability and inconsistent communication regarding shipping delays.
Pros
- Competitive Pricing: Regularly cited as having the lowest prices on the market for premium pet food, medications, and supplements compared to physical retail stores and veterinarians.
- Auto-Delivery System: The "set and forget" subscription model is highly valued for its flexibility, allowing users to easily adjust frequencies and dates while providing helpful upcoming payment reminders.
- Extensive Product Range: Users appreciate the one-stop-shop experience, specifically noting the availability of specialised veterinary diets and hard-to-find medications that are often out of stock elsewhere.
- User-Friendly Interface: Both the website and mobile app are praised for being intuitive, making the searching, ordering, and checkout processes seamless.
Cons
- Courier Performance: Significant recurring complaints regarding third-party couriers (Aramex and Couriers Please) who frequently ignore delivery instructions, leave parcels in unsafe or exposed areas, and mishandle packages.
- Shipping Delays & Communication: A notable trend of orders taking over a week to arrive, often without proactive notification from the company regarding warehouse moves or stock shortages.
- Customer Support Accessibility: Several users expressed frustration over the lack of a direct phone line, finding the email and chat-only support slow or ineffective when resolving urgent delivery issues.
- Auto-Delivery Price Fluctuations: Some users reported being charged higher prices than advertised on the website at the time of their automated processing, with no price guarantee for subscribers.
Verdict
Budget Pet Products is a reliable choice for pet owners seeking significant cost savings and a comprehensive range of quality supplies. However, customers should allow for a week-long delivery buffer and be prepared for potential courier issues, as shipping reliability is currently the brand's most inconsistent factor.
Love the savings, the competitive pricing with other sites/ stores. Free delivery is always a win and the best part is the quick delivery!! I do like the member benefits. Show reply
Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no resolution. Ended up purchasing from Pet Circle and got my delivery the next day.
Love Budget Pet Products. I’ve been buying from them for quite a few years now and always find good prices for excellent products and delivery is super fast. I don’t have any complaints at all. Highly recommended Show reply
Reviews with attachments
I had an issue with last order, but the service is absolutely brilliant and sorted out in record time. Show reply
Long time customer. Always excellent service. Jasmine, the darling Blue Mink Tonkinese cat, the recipient of the products, also very satisfied. Show reply
Easy to order and quick delivery.Highly recommend Budget Pet Product I have been a customer for years. Show reply
After 10 days first order had not been delivered, started asking by email which led to back and forth queries and replies, but eventually replacement order arrived just as food ran out. Thank goodness! Show reply
My puppies love the Huskimo Pyjamas, excellent fit and so well priced, thank you. They are having a pyjama party! Show 2 replies
The lady who helped me was so friendly and knowledgeable! Made buying a new dog food so easy. Thank you! Show details
My heart is completely shattered into a million pieces right now. Yesterday at 6:35pm, my beautiful little furry best friend fell asleep, and the emptiness he leaves behind is beyond words. Even in this deep sadness, my family and I feel so much gratitude for having had him in our lives. Tequila was, is, and will always be a part of me and our… Read more · 1
family—forever. The love, joy, and companionship he gave us cannot be measured or replaced. I want to sincerely thank you for the care and quality you provided through your food. Tequila had such a delicate tummy, and knowing we could rely on your products to nourish him and keep him comfortable meant everything to us. You played a meaningful role in his well-being and happiness, and for that, we are truly grateful. God bless you for what you do. Thank you for helping us give our beloved “woof son” the love and care he deserved. ❤️ Now the breath of life of my beautiful son Tequila is with God :) Eclesiastes 12:7 Then shall the dust return to the earth as it was: THE SPIRIT SHALL RETURN UNTO "GOD" who gave it. Amen
Great prices, exceptional quality. I have been buying dog food, dental chews and joint and cartilage supplements, to name just a few, for years from Budget Pet Products. They stock recommended products by vets. Their delivery is quick with free postage over $49 orders. I'm always comparing their prices with those at the vets and other pet stores and 99.9% of the time, Budget Pet Products are cheaper. I can't fault their service or products. Show reply
Have used BPP for many many years now as we lived local to Gold Coast and wanted to support local business. We've moved away but still use them. Never had an issue , prices always the cheapest in comparison, delivery always done ✔️ Great to use. I won't use any big pet shop front retailer due to selling of puppies and kittens , and pricing. Show reply
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I’ve been buying from Budget Pet Products online for some time now and have always had a great experience. They’re consistently reliable, delivery is always on time, and their team is very accommodating if I need to make any changes to my order. It’s refreshing to deal with a company that makes the whole process so easy and stress-free. Highly recommend! Show reply
BPP are reliable and consistent with pricing, range, and availability. They pack and ship my order quickly every time, it usually arrives in a couple of days. I usually get free shipping, as usually spend over a certain amount. It helps that they have a wide range of payment options, so I know I will always be able to get what my dog needs no matter what my budget is looking like. BPP is my go-to. Show reply
So much easier,an it helps keeps my dog (baby) safe Show 2 replies
I order my cat litter online through Budget Pet Products. The price is always the cheapest on the net for the brand that I buy and delivery is fast and free. Show reply
Incredible Prices I absolutely Adore Budget Pet Products. I buy everything I need for my Labrador. Pets are quite expensive when you add up everything they need. That's why I only shop with Budget Pet Products. Their prices are alot cheaper than other Pet stores. They have everything I need for my fur baby. I buy Nextguard Spectra at half price,… Read more · 1
20kg Bag high quality bag Kibble much less than other outlets. Toys, Beds , Harness, Leads, anything you need and want for your pet. Very easy Ordering and Delivery within 3-4 Days. It couldn't be easier!!! I very Highly Recommend Budget Pet Products to everyone !!!
prompt delivery, great customer service and cheapest price. always 10/10 Show reply
Latest follow-ups
I mush say it is hard to give it to my little man but I grace it and put it in eggs for him Show reply
Follow-up · My boy does not like the tablets he 28kg American staffy Cross charpa just every day eggs
i got a great price on the Nexgaurd for my two girls Show reply
Follow-up · fast delivery and great price on chicken tenders
Have ordered from Budget Products for a long time now. They are very efficient, consistent and timely in their delivery. The Aramex delivery man drops off the goods at my doorstep…he is another reason to continue using Budget Pet Products, besides excellent pricing Show reply
Follow-up · The company, Budget Pet products is good, their courier service Amarex is terrible and the service lousy. The dump the goods at the entrance despite requesting a signature on the delivery sheet. Not good enough, it might work in Mumbai but not here.
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Positive reviews
Great selection of products and fantastic customer service, especially Carolyn who dealt with my issue promptly, professionally and her communication was excellent. Unfortunately I submitted the wrong address and she tracked down my parcel via the courier and arranged for the shipping to be changed, all with little effort from me. She kept me informed at each step. Very happy customer Show reply
We are a Budget Pet Shop customers for many years now and would not look at any other companies elsewhere. The price, the products quality, prompt delivery and exceptional customer service- this is not the full list of things that are keeping us as a loyal customer. Thank you for looking after our fur babies so well! I would highly recommend this company for shopping for fur babies. Kind Regards. Mila
I've been very happy with these dog biscuits. My dogs love the taste and gets excited at mealtime every day. The biscuits seem to agree well with their stomach, and I've noticed their coat looks healthy and shiny. The quality ingredients and fish-based formula make this a great choice, and I would definitely recommend it to other dog owners." ⭐⭐⭐⭐⭐ Show reply
Negative reviews
I FIND IT TAKES NEARLY A WEEK TO GET MY DELIVERY OF DRY DOG FOOD and notification from delivery company is poor. I require a signature required for delivery as Courier Please provide such a poor service with delivery to the point if Budget Pets continue to use them I may need to find another supplier. I am 73 years old and left the gate open… Read more
with a 200mtr concrete driveway to the house. My 20kg of dog food was left just inside the boundary gate with no notice from the delivery driver. This means I need to either carry 20kg of dry dog food up the hill to the house or take a wheelbarrow down and push it and the dry food back up to the house. When a signature is required then please tell me why this is not obtained by the company Budget Pets insist on using to deliver purchases.
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1 of my boxes of dog sachetts was leaking and had mould on outside of box. 2 scahets had split and gravy had leaked out. dont know how this was not seen and sent out
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Speedy delivery however requested the kitty litter be put on mat at front door. Went outside to find it had been placed just beside carport. I have lower back pain so had to open the bags where they were placed and transfer small amounts into a container & carry each bowlful into the house from the carport to the front door. Could only lift &… Read more
carry the bags once they were almost empty. Some of the bags are still outside as just doing this caused me a lot of pain. I did the online order specifically because I am currently not able to pick up the bags in the supermarket. Have managed to push them under cover but doing so has delayed recovery of my back due to the strain this caused. Glad I didn't make this a repeat order!
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Recent reviews
I fund the Budget Pert Products online store very easy to navigate, the price of the products I purchased were good value compared to other sites I checked. The items were delivered in a timely manner. Show reply
Always a great experience when buying our pet food (and toys) for our dogs. Tracking and traceability is great and can see when it's been delivered. Never any delays. Recommended these guys to all of our friends with pets. Show reply
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