2,169 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Vetsupply.com.au is overwhelmingly positive, with customers frequently praising the affordable pricing, user-friendly website, and inclusion of free shipping. While a subset of reviews highlights challenges regarding slower delivery timeframes, inventory tracking, and customer service communication, the vast majority of experiences reflect a reliable and cost-effective service for pet medications and supplies.
No place beats Very Supply prices! I have previously scoured the internet trying to save even just a few cents in this economy, and Ialways end up back at Vet Supply. I trust that I don't have to waste time comparing prices anymore, as Vet Supply beats even the biggest of the big store discounted sales with their regular, everyday, honest and… Read more
transparent pricing. Delivery is always exceptionally quick. I've never been supplied with any bad products, everything has been genuine and exactly as advertised
Reviews with attachments

- +4
Product, Bravecto for 3 dogs, came completely flattened. VetSupply's excuse upon emailing them with photos was, "Sometimes we fold/flatten items so they fit in the postal bag". This is total nonsense. The bag my items came in was more than big enough to fit items WITHOUT folding/flattening. Upon opening the packs, the chews are also crushed. The… Read more
most recent email is the exact same as the others, refusing to admit any liability. Will be taking this further. Edited.....items have been returned in the same flimsy paper bag.
Quick and Easy. Priced right which is very important to me with 4 dogs to care for.
I've been really happy with Vetsupply.com.au, I love that they send me a reminder when my cat's flea treatment is due, so I never have to remember it myself. They also offer a discount when I order other pet supplies at the same time, which is a nice bonus. The website is simple and easy to use, ordering is straightforward, and delivery has… Read more
always been quick and reliable.
My 12-year-old cat, Talious, has been using the flea treatment for quite a while now, and it does exactly what it's supposed to do. That's the most important thing to me. The added reminders, discounts, and great service just make the whole experience even better. Highly recommend!
Easy to find what you want and in difference sizes or flavours. Offers a variety of payment methods and fast delivery which is free. Always my go to company when I need anything for my bichon freize. Thanks for the great service and the free delivery.
Highly recommended from our daughter who is a dog trainer First time buyer
Excellent prices, excellent service. My pet go to company, will definitely be using from now on.
Great product works well. Have been using Bravecto (spot on) for several years to protect our girls. PS: and will continue protecting them with Bravecto.
Best prices that I can find,this is my second time ordering.
Quick Google search found cheapest price for flea/tick collar for our fur baby, Minny. Easy transaction.
Latest follow-ups
ADVOCATE – I just purchased 3 doses of advocate for a very good price
Follow-up · Very easy ordering, timely delivery
As usual Vet supply dispatched my order in smart time. Price is very competitive
Follow-up · I don't get a lot of things from Vet supply. Just a chew table that she gets once a month for tick and flea prevention and worms. It is quite well priced and postage is free. Sill happy with the service and will continue to support them.
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Quick, easy , correct details, free shipping ! Thankyou I recommend Vetsupply for petfood as well as Nexgard wormer !
Follow-up · I am still very pleased with the services of Vetsupply. Always prompt, efficient, the order supplies correct items, professional phone service, delivery to my home usually 4 or 5 days which is excellent ! Free shipping as promised. Highly recommend Vetsupply for all doggie requirements !
In-depth reviews
I placed an order with Vet Supply after receiving an email offer from them for my usual cat flea treatment which included a free pippette, but unfortunately when the order was received the free pippette was not packed in the order. I have contacted them by phone and email and they are refusing to supply it although they acknowledge this was the… Read more · 1
original offer. I have been ordering from this company for the past 4 years now and feel that this is the first time I have known them to be dishonest in their dealings. I can no longer recommend them as a reputable company to deal with and would urge anyone who is considering placing an order with them to take lots of screenshots of what you’re ordering and what is on the invoice because this is what they’re using as an excuse why they won’t supply exactly what I ordered. Please use caution when dealing with this company in the future and yes, I supplied every email for the last 4 years which never showed once that they were sending a free pippette, an excuse that they are now using this time to get out of supplying it. I feel that this is a completely dishonest transaction on their part and false advertising to renege on the offered special. After being contacted by Vet Supply about this purchase, we have reached a satisfactory resolution to the problem and I am pleased to say that I am satisfied with the outcome, I will continue to purchase from them in the future but will make sure to take screenshots of what exactly I am purchasing. Thank you Vet Supply for reaching out to resolve the issue.
Unscrupulous business! Placed an order for Bravecto Spot-On Treatment for my dogs totalling over $85. 2 weeks has passed and I have not recieved the item nor was I sent any tracking information. I subsequently emailed VetSupply asking for tracking information and this was their initial generic reply "Please note, we have been notified by our… Read more
shipping partner that there are substantial delays in the deliveries in some regions due to staff shortages. We request you to allow some additional working days for the delivery." I then asked once again for the tracking details to subsequently then receive this reply "To offer free shipping, we ship the orders through Australia Post letter mail service in a satchel. Hence, we do not have a tracking number available for such parcels." So in effect they are stating that they used Australia Post's untraceable letter mail service which is intended for LETTERS not products costing over $85 and after 2 weeks I still have not recieved the item (which my dogs are now overdue for) and I have no way of tracking the parcel to find out where it is. Stay away from this dodgy business!
Dear Carmen We’re truly sorry to hear about your… Read more
VET MEDS are very well priced here and fast to ship and with free shipping, it's certainly hard to beat. PET FOODS take longer as they do not hold the big items in stock and they have to be ordered out via their wholesalers. Once I knew this it was easy to work with. And a BIG PLUS? I ordered 2 bags of dog food, and when they found they… Read more
couldn't get one of them quickly (its on back order everywhere) they phoned me, told me the situation and asked if I want to wait of refund me and they'd let me know when its back in. I chose refund and unlike many other places actually did it, and immediately. The funds were back at bank really fast. The big bags of the same food were showing as still available, so I ordered one of those instead. Sadly, before my order could be shipped that one also had run out. So they phoned me again, were so apologetic and refunded in full, which also appeared in my bank fast. The other bag of dog food I had ordered was shipped in reasonable time as that one was not on back order.
In a world where you have to jump through a thousand hoops and fight to get a legitimate refund in most cases, this was a welcome change. A company that actually contacts you, and asks, and didn't pull any stunts or create obstacles to the refund. Absolutely magic. Thank you so much Vet Supply for outstanding customer service.
Positive reviews
Really competitive prices - nearly always significantly cheaper than similar online Pet Supply stores. Also far cheaper than physical Pet Supply stores. A wide range of quality products to choose from. Very fast delivery. Ordered my latest purchase on Sunday -delivered on Wednesday. (I live in a regional town.) Just make sure you request your… Read more
order to be delivered by Australia Post, not Aramex couriers. Free postage is a bonus. Highly recommended.
Other places state 50% off etc and they are not, if u compare prices. This company dosent use gimmicks, actually you get 2 more doses free which works out so much cheaper than the other places that claim 50% off, I need to shop around we have 3 chihuahuas.
Easy to use site, lots of products, but you need to order well in advance as it takes about a week or more for the product to arrive. Much cheaper than at the Vets of a pet store in our experience.
Negative reviews
A week after ordering I told them to send the goods or I wanted a refund, and like magic they shipped it. At 11pm. I consider myself lucky to have received the goods, but did have to endure rude staff member calling to demand I verify my address. The large amount of glowing reviews here following every bad one is a worry too. Won’t be back.
Thank you for sharing your feedback, Mark. We’re… Read more
WORST SHIPPING TIMES EVER Save yourself the aggravation and don’t use them, it’s the slowest dispatch and shipping times II’ve ever experience in an online store.
Dear Luba, Thank you for taking the time to… Read more
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Disappointing. I previously had a relatively good run with VetSupply. And then they started using Aramex, which also introduced me to their poor customer service. After 3 weeks had passed I asked for an update. They provided tracking information that showed "delayed" despite being received at my local depot more than a week ago. They requested I… Read more
wait until early the following week. I advised I would wait until close of business Monday, they agreed with this proposal. Monday came and went and the tracking information had not changed. I then requested a refund. They declined the refund and asked I continue to wait. I gave them one last opportunity to rectify this failure but instead they doubled down and told me to wait. This was no longer viable as I had to source pet medication elsewhere at this point. It was only when I lodged a PayPal dispute that they actually offered a refund, provided I close the dispute. My order was finally delivered exactly 1 month after I placed it. PayPal closed the dispute because the order was delivered. I won't be bullied by this company and I won't be ordering from them again.
Hi CJA, Thank you for taking the time to share… Read more (+1 reply)
Recent reviews
Buying animal treatments from the vet makes for an expensive visit. Buying routine medications online takes the stress of a vet visit away. Both my older cat and younger cat can easily handle the administration of Nexgard, so the cost of $81.00, with free shipping is a No Brainer to me. 6 doses = 2 cats × 3 doses each. Vetsupply know how to… Read more
supply my cats with what they need, at a cost that I can afford. Easy to order and easy to pay for with quick delivery. My cat's thank Vetsupply, and so do I.
Vetsupply are always great value for money, their online website is extremely easy to use and when ordered in the past from them, my products arrived really fast no long delivery wait times.
I have been ordering Simparica from Vet Supply since July 2025 for my two dogs, as prices are always fair and never once have I been let down with delivery. I certainly won't be changing from this company.
Awful communication! Did not tell me a badly needed supplement for my dog was on back order and took over three weeks to arrive. When I asked for them to delete my account I get crickets. Do not recommend which is sad as I wanted to suporrt a small business but I will stick with more reliable suppliers.
Awesome products are available for me to choose from for my Mini Schnauzer!! This is my second Schnauzer so I’ve been buying your products for a few years and I’ve been satisfied with every purchase!! Love your work Vetsupply.com.au
Very happy with the easy to use checkout and products available at an excellent price, including discount and free shipping. I have a number of pets in my care, so affordable products are important to me.
Follow-up · After placing my first order I was a little concerned that I didn’t receive tracking. There were some negative reviews regarding this, claiming products were arriving late and squashed. Now that I understand this is to facilitate the free postage, it’s a small inconvenience. My products arrived safely. Although squashed flat, the products themselves were undamaged.
I cannot recommend this supplier. They sent my order to an old address, not my preferred Paypal, and at first refused to accept any responsibility even though the order had been returned by the wrong recipient. I was an old customer having purchased items on 12 occasions. They eventually refunded but refused me further access to purchase any… Read more
further products on their on line portal. I eventually purchased from Petcircle in Brisbane. Appears more amiable and trustworthy. Very sad that Vetsupply should be so unsympathetic especially to a longstanding customer!
Hi Bill, Thank you for taking the time to… Read more
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VetSupply don't believe the product is damaged and have their emails to prove it.