797 reviews
AI reviews summary
Curtain World consistently receives high praise for its professional end-to-end service, with customers frequently highlighting the expertise of the design consultants and the efficiency of the installation teams. The vast majority of experiences are positive, focusing on the quality of the fabrics and the transformative effect the products have on home interiors.
Pros
- Expert Design Advice: Consultants are frequently commended for their product knowledge, helping customers navigate extensive fabric ranges and providing spot-on colour and style recommendations.
- Professional Installation: Installers are noted for being punctual, efficient, and meticulous, often leaving homes immaculate by cleaning up dust and debris after fitting.
- Quality and Aesthetics: Recurring feedback highlights the "luxe" feel of the fabrics and the high standard of the finished products, particularly sheers, plantation shutters, and Veri Shades.
- Transparent Process: The company provides accurate lead times and a digital order tracker that allows customers to monitor the progress of their window treatments.
Cons
- Extended Lead Times: Multiple users noted long wait times for installation, sometimes exceeding 12 weeks, which may be a concern for those with urgent requirements.
- Communication Gaps: Significant recurring issues were reported regarding post-sale follow-ups, including missed installation dates and difficulty reaching specific consultants once an order is placed.
- Measurement and Admin Errors: A few reviews flagged instances of incorrect measurements or clerical errors (such as name misspellings) that led to significant delays and repeat installation attempts.
Verdict
Curtain World is a highly reliable choice for consumers seeking high-quality, custom window furnishings backed by professional design input. While lead times can be lengthy and administrative communication occasionally falters, the quality of the final installation and product typically meets or exceeds customer expectations.
If I could give more than 5 stars, I would. From the beginning everything has been easy. Francis was awesome In consultation as I struggle when I’m given too many options. She helped narrow down what I actually wanted with a few questions. It was quick and easy. Then installation, Paul was polite and efficient. Nothing was a drama. Curtains look… Read more
amazing. Zero regrets. I’m in love with them. The floor to ceiling curtains have completely transformed our house. Love love love.
Excellent Service from Start to Finish We had a great experience with Curtain World. The sales process was smooth, and our consultant was extremely knowledgeable, patient, and helpful. She provided plenty of options and guided us in choosing curtain fabrics, colours, and window treatments that looked great while staying within our budget. She… Read more
also helped us rethink the bedroom window trim selections, taking both practicality and space into account.
Installation was seamless and completed quickly. Since the curtains were made locally in Perth, the turnaround time was excellent. The quality of the curtains, tracks, and installation is outstanding, and the finished result looks fantastic. We considered doing it ourselves but didn't want to risk damaging the walls or cornices in our new home.
Overall, it has been a very professional experience from consultation through to installation. We're still waiting for our plantation shutters to be installed, but based on the quality of the sheer curtains, we're confident they'll be completed to the same high standard. Highly recommended!
We couldn’t be happier with our new plantation shutters from CurtainWorld! From the very first consultation through to installation, the entire experience was seamless and professional. A huge thank you to Renata, who was so knowledgeable, patient and helpful in guiding us through the selection process. She really understood the look we were… Read more
trying to achieve and offered excellent advice.
Also, a big thank you to Alex, our installer, whose workmanship was outstanding. He was punctual, meticulous, respectful of our home and took great pride in his work. The shutters fit perfectly and have completely transformed our rooms. They look elegant, are beautifully finished, and have added so much character to our home.
We highly recommend CurtainWorld to anyone looking for quality products and exceptional customer service. Thank you again, Renata and Alex—we absolutely love the result!
Reviews with attachments
Eugene was a friendly, competent tradesman. Our shutters complete our room. Show details
Excellent customer service from Mandy and Rioch. Curtains are exactly as expected and look amazing. Installation was smooth and quick. Very professional all round. Highly recommend Show details · 1
We couldn’t be happier with our experience with Curtain World. Martin was incredibly helpful throughout the entire process, offering expert advice and guidance to help us choose the best curtains and blinds for our home. His knowledge and recommendations made the decision so easy, and the end result looks beautiful. A big thank you as well to… Read more · 1
Gary for the seamless installation. He was professional, efficient, and did a fantastic job. We truly appreciate the excellent service from start to finish and would highly recommend Curtain World and these employees to anyone looking for quality curtains and outstanding customer service.
Olga the rep was fantastic in helping me choose the right curtains and blinds. She was efficient, helpful, professional and friendly. Paul the installer was also efficient and friendly. I’ll certainly call Curtain World again if I ever need them. Price was very competitive and quality was premium. Show details · 1
Curtain world completed all of our window treatments at our new Airbnb! We are absolutely thrilled with the quality of the product and the professionalism with which they were installed. We highly recommend Curtain World if you are looking for window treatments for your property. Show reply
Curtains look amazing, exactly what I needed for block out and noise reduction All staff from start to finish were very helpful, and really good to deal with Wait time for making of curtains was about two months but it was worth it for the quality Show details · 1
Each of the stages were carried out professionally and respectfully from quotes to installation. House left clean and tidy and workmanship and measuring top class Show details · 1
- +4
Sarah was our consultant. Very friendly and her knowledge for window coverings was impressive. She guided us with choosing the correct colour pallet to suit our home. We couldn’t not fault Sarah’s service from start to finish. Rick was our installer. He was very professional, efficient and polite. Our home was left immaculate after the install,… Read more · 1
absolute legend of a bloke. Thank you to all involved, your service has been outstanding and we would highly recommend you to our friends and family. Thank you, Ryan and Jess
⭐⭐⭐⭐⭐ i recently had Paul from Curtain World come and hang our curtains, and couldn’t be happier with the service. Paul was friendly, professional, punctual, and took great care with the installation. His workmanship was excellent, and the curtains look absolutely fantastic. He made the whole process easy and stress-free, and it was clear he… Read more · 1
takes pride in his work. We would highly recommend Paul and Curtain World to anyone looking for quality service and attention to detail contact alida from curtain world malaga.
Thank you, Paul, for a wonderful job!
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Great service from the quote right through to installation. Quick turnaround, quality products. Friendly service. Very happy with my sheer curtain. Adds such a softness to our bedroom. Show details · 1
Fantastic experience purchasing a sheer and roller blind with Curtain World. Olga the sales rep was amazing and took her time going through all of the options and colours. Then Matt the installer was wonderful, so clean and careful. Both also commented that Curtain World was a great company to work for which was nice to hear. Highly recommend. Show details · 1
I’m in love with my sheers! Thank you for the fastest turn around time in the business and perfection of installation Show details · 1
I couldn’t be more happier with the blinds installed at my new house in Jindalee. Martin my sales consultant was very good and helped with choosing the right blinds for the right room and selection of colours. Gary installed them very good, he smashed through it and all blinds look great am very happy with the final result. Thanks Jake Show details · 1
Angela is excellent as always, super happy with her service and my curtains :-) Show details · 1
Fantastic service. Angela provided great options and recommendations. Perfectly fitted by Mitchell. Very happy with the end result. Thank you so much. Show details · 1
Latest follow-ups
Fiona was a Great Consultant, and nothing was to much for her. Came up with lots of ideas and suggestions. And the Curtains and Blinds are Great. Vince the fitter was so lovely. Just got on with his work, and did a great job. Left the place neat and tidy.. It was easy to navigate the store, and consultants were very helpful. Show details · 1
Follow-up · Product was really nice and what I was looking for. Fiona did bring quite a few samples. The range, texture and colours were all really nice. Installation was about 4wks.
We have always used Curtain World for many years and found them to be an excellent company to deal with. They produce an outstanding product and we have always been very happy with the end product. Show details · 1
Follow-up · Since my former review, we have had Curtain World add some additional curtains to our new villa and once again the product and service was outstanding. Could not recommend them highly enough.
Order was made with incorrect name spelling. Called to rectify, new invoice with correct spelling received. Waited 12 weeks for delivery, contacted by delivery person. Did not arrive on advised date, wasted a day off work. Called the following… Read more · 3
Monday to be advised delivery person was sick on original date and contact would be made to reschedule. I Had to follow up to reschedule date as no contact was made. New date set, then called to be advised on new day of delivery that it would not be delivered as item could not be found. Wasted another day off. Told to call the office. Called the office, advised the delivery person would contact with new date. Awaited call, call not received, one week later I called the office to arrange new date. Receptionist was rude, had me spend several minutes reiterating the whole story to be told she could not help and would redirect the call. I suggested it would have been helpful if I was told this before I spent minutes speaking with the wrong person. Receptionist said she “could not get a word in edge ways”. My patience was tested at this point after the total shambles of poor service I had received thus far it was not unreasonable to be annoyed at this point by the receptionists rude comment. I was redirected to another person who was extremely apologetic and very professional - thank you. Advised delivery person would make contact to yet again schedule delivery and advised issues were caused by the incorrect name spelling on the first order. Although the original order and the rectified order had the same job number. I will not recommend or purchase from curtain world again. I have since heard other similar stories echoing my own. CW is on the expensive side and for this there is an expectation of good, professional service. You did not deliver, lift your game curtain world.
Follow-up · After a poor experience I was contacted by customer services and the situation has been rectified. The product received is a quality product as expected from Curtain World.
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In-depth reviews
- +1
Purchased sheer curtains installed 2020 in 4 empty downstair bedrooms, which also have internal and external rollerblinds - Curtain World replaced curtains in 2022 due to sun damage and tearing, with acknowledgement this should not occur however here I am again 2 years later with the same issue. 3 of the rooms are easily torn through sun damage. … Read more
These windows (when the roller blinds are not down) average 4 hours of direct sun per day (when its extremely hot the house is closed down to keep cool) I work from home so this is easily monitored. The customer service this time has been blunt and sorry but last replacement did not restart the 2 year warranty and replacement is out of warranty. This fabric is obviously not fit for purpose and should not be sold if it needs replacing every 2 years - sheers should last far beyond this. Beware of 2 year warranty - other companies offer 5 years. The assistance that Curtain World have come back with is replace again at a goodwill discounted rate !! Im sorry after 20+ years and many referals to Curtain World you have lost my custom !! I have contacted ACCC as I am sure readers would agree, 2 replacements within 5 years is just poor quality fabric and not at what a poor qaulity cost!! Seriously be warned...look elsewhere with longer warranties and better quality fabric.
- +3
My initial contact with Curtain World was through a pop up stand at Warwick shopping centre. The lady there was very patient and helpful as I had no idea what I wanted in our newly renovated home. From there I went to the Curtain World showroom in Malaga where Martin was equally helpful in going through options. He eventually came to the home… Read more · 1
and made the selection process very easy, narrowing it down to what suited our needs, price range and of course the appearance. I ended up being quite excited about the process instead of being overwhelmed.
We ended up not even going with a second quote as we were so confident and felt the price was good. I love they are made in their own premises at the back of showroom.
The timeframe ended up being well within the timeframe quoted and Gary did a great job fitting them even matching the curtain track joins to our paintwork colour so not noticeable. We are beyond thrilled with the sheers which add a softness to the room and the blinds that Martin suggested for our games room are perfect in blocking the sunlight in the wooden floorboards but allowing us to still see out to the pool area. I’d recommend Curtain World without hesitation And am now saving to replace window treatments on other windows.
Sheer bliss!! – I recently had the pleasure of purchasing sheer curtains for my lounge and dining room and I highly recommend the fantastic products and team at Curtain World. Wendy attended the initial free measure and quote consultation. From start to finish, Wendy's friendliness and expertise was outstanding. Providing helpful advice on styles and colours and… Read more · 1
understanding of our needs to ensure we made the best choice for our home. The quote provided was cost-effective compared to other quotes received from well-known competitors. The curtains were ready in the timeline specified and the quality and finish was first-class. Damien provided the very efficient installation. His professional approach and communication was five class. He handled everything with precision and expertise, with attention to detail, ensuring the curtains were hung perfectly and leaving our home spotless. Curtain World exceeded our expectations in every aspect. My home looks so much more inviting and now has the 'WOW' factor. We are thrilled with the results and can highly recommend Curtain World and their great team with special thanks to Wendy and Damien. Bev and Craig, Stirling WA
Recent reviews
Olga was incredibly helpful & knowledgeable. This is the second property she has done for us. Eugene did the install, he was on time and did a great job. We highly recommend them, you won’t be disappointed! Show details
Thankyou to the gorgeous and knowledgable Julie and the very clever Ko. We are at the end of our renovation and to have Julie so helpful and understanding of our interiors direction made our decisions super easy. We are all so happy with the quality and finishes of our blinds and sheers. I have already recommeneded Julie and Curtain World to both… Read more · 1
friends and family. The process was really good from start to finish and we love our newly renovated home, big thnx to all.
We are returning customers as our previous experience with Curtain World was excellent. This time around we are thrilled with how thorough their work is when installing our window furnishings. Eugene installed our shutters today and he did an excellent job. John installed our sheer curtain and roller blinds. Now our new home is complete with all… Read more · 1
the window furnishings complete. We are ready to welcome our visitors! We will recommend Curtain World to them.
I'm so happy with my curtains from Curtain world. Martin was so helpful with the choice I made.Really appreciated his guidance. Thanks Martin Vince installed the curtains beautifully and the service was fantastic.. lovely Guy Thanks Vince Show details · 1
I couldn’t be happier with my experience at Curtain World! Julie was so easy to deal with—friendly, knowledgeable, and incredibly helpful from start to finish. She made the whole process so simple and stress-free, and my curtains were ready much quicker than I expected. Ko installed them and did an amazing job. He arrived on time, worked quickly… Read more · 1
and neatly, and the finished result is absolutely perfect.
The curtains have completely transformed my room, and I honestly couldn’t be happier with how they look. I’d highly recommend Curtain World to anyone looking for great service, quality products, and a smooth, hassle-free experience. Thanks again, Julie and Ko! Claire VV
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Hi Belinda. Unfortunately, (as with any product)… Read more (+3 replies)