20,738 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Fantastic Furniture is mixed, leaning positively for in-store experiences while highlighting notable friction points with online orders and after-sales support. Customers consistently commend the helpful in-store staff, competitive pricing, and straightforward click-and-collect process. However, a segment of buyers encounters challenges related to delivery delays, product inconsistencies, and difficulties with customer service resolution. Prospective shoppers may find a smoother experience by purchasing in-store or utilizing click-and-collect options where possible.
Two faulty products. I realise it’s not Fantastic Furnitures staffs fault - but the treatment I received was appalling. Staff not doing what was promised, the onus put on me to return a 40kg+ product, no communication that a replacement piece was in store, total inconvenience and lack of care and customer support. Show details
Good couch. Very happy. Comfy and looks good. I put it together myself, although 2 people would have been better as it was very heavy. Only issue is when assembling on one part of the couch the holes were not drilled deep enough so the screws didnt fit without needing a drill. Show reply
I am so impressed! This review is different. My review is about the privately owned courier company who delivered my lounge. They were terrific! So friendly, careful, and helpful. They brought the lounge up 3 flights of stairs. Sometimes it's not just about the company and their products. Sometimes it's about the back-end service which is just as important. Thank you very very much! Show reply
Reviews with attachments
Just received our Balmain lounges and rug. Amazing service from Noarlunga store (Charlie) from start to finish. Lounges came much sooner than we thought! Friendly and extremely helpful. Through to delivery guys who were absolute troupers. Delivery upstairs without a problem. Thankyou so much. We will be back. Show details · 1
Quality of sofa is good and overall experience of assemble is easy. My wife loves it. Show details · 1
After ordering from a different company, was left waiting for a couch for over a month, then they wanted to charge 25% more to make me a “priority” to fulfill the order that was in a warehouse 2 hours away! Decided to go with Fantastic Furniture and a better quality compressed couch was delivered in a week! Easy to unbox and set up. The couch is comfy and spacious for both my short self and my tall partner. Show details · 1
Great quality thick timber and proper slats with the bed to ensure the product lasts longer, overall is beautiful to look at, easy to assemble Show details · 1
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Amazing, can't believe how good this lounge is for the price! Manager at Casula store was so helpful & knowledgable, thank you! Fabric in Sand Piper is so stunning, highly recommend. Belmore Modular 3 seater the seats are huge! Love it! The feet connect which keeps it all in place. Super happy customer, thanks Fantastic, super impressed! Show reply
The bed was very easy to assemble, all parts were there which is rear for a lot of flat packs. Its good quality, the mattress was very comfortable and great value will definitely be coming back for more items. Show details · 1
I made a mistake with emsembling the buffet and couldn't put the middle door on but I love it. It was a happy accident. Very happy with the end result. Show details · 1
Extremely happy with my purchase from Fantastic Furniture. It is an amazing tulip style, black metal table and was very easy to assemble. The quality is excellent and it looks fantastic in its new home. Show details · 1
Havana range Absolutely love it Great product Great value for money Looks beautiful Show details · 1
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A solid two door cupboard. I needed for my kitchen appliances. Great white exterior colour suits my kitchen & living room. Show details · 1
Bed was super easy to put together was easy to follow the instructions to put together Show reply
I love my 2 seater recliner. The sales experience was excellent but the delivery had issues due to my address being recorded incorrectly. It eventually was realised and fixed by another lovely saleslady. May i suggest a phone call from driver should have been made. I still would shop at store again . I had to wait till my daughter and grandson… Read more · 3
could come next day and assemble it for me as i was not physically able to do it myself due to my health issues
Fantastic service was excellent, delivery was exactly how the store explained, delivery drivers were excellent, quick, no fuss, just delivered the item, they had to come up the driveway, up the steps and to the back of the house very good. Show reply
Perfect waiting room chair! Sturdy, generous, comfortable, hard wearing, easy to clean and maintain, looks nice, clean, smooth and crisp as well as having armrests for helping patients push themselves up. I keep purchasing more each time we upsize our rooms. Show reply
Stacked 2 bedside tables to get desired hight, great outcome Show details · 1
Latest follow-ups
Happy customer – Everything was set-up easy to find items. Went in for one thing came out with something totally different. Range was pretty good. Happy with quality. Very easy to assemble Show details · 2
Follow-up · Excellent friendly delivery service. The communication asked if I was happy with it was there anything they could help with quick and easy. No difference always good service. No assembly.
3 & 2 seater Miami in custom fabric and legs. All arrived sooner than quoted. Both sofas are perfect Show details
Follow-up · Sofas have been great, but the foam in the seat cushions is failing. I have swapped cushion positions regularly, and turned them over as well, but large indentations have appeared. Not as comfortable now as they make us slouch into them. I dont know how much longer the seats will be usable before I have to have new seats made. The fabric is fantastic and easy to clean. Looks like new except for the sagging seat cushions.
Hi Lyndi, thanks for choosing to shop with us… Read more
Very impressed with the quality of product & ordering process. Was delivered in a timely manner. Show details · 1
Follow-up · Assembly was very easy. Very durable, I was quite surprised how durable they are. The chairs are very comfortable. Highly recommended.
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Positive reviews
I recently bought a 3 piece recliner lounge and it was delivered today. Not only was the salesperson very helpful instore, the delivery was exceptional. Steve and Santi had to navigate a very long uphill driveway with stairs at the top. Without complaint they made the trip 3 times with a hand trolley as the driveway couldn't accommodate a truck. Well done Fantastic Furniture and Optimoroute Show details · 1
I had been looking at the Glebe to purchase. After visiting the Alexandra store Sydney to view I was impressed with the staff Riyah who was extremely helpful in my questions. She pointed out the bonuses of getting the fabric protection - 3 yr warrenty clean or replace if the stain is not able to be removed. An easy $90 protection which I was… Read more · 1
happy with. So thank you Riyah for fielding my annoying questions and sorting my chosen date for collection with out a worry! Reading the reviews on the couch have also been helpful.
I ordered the Dalkeith low line TV stand. The whole experience from the ease of navigating the website to the timely delivery ran very smoothly and the product is great value for money and looks fantastic Show details · 1
Negative reviews
I was told my item was ready, but that information was misleading. On the delivery day, the order was sent to the wrong address, causing unnecessary delays and frustration. Very disappointing service. I won’t be purchasing again particularly not from Cranbourne store
Hi Melanie. Thank you for bringing this to… Read more
Did an order for click and collect and got an email to say it was ready now. So of course I went down there only to find it was closed. ♀️ Staff coming in the back said yeah the emails are automated nothing we can do. Like how stupid. However they did half heartedly get my purchase when I said o didn’t have another time to come back. However… Read more
they brought out the 2 x 40kg long boxes and leant them on my car and said have a nice day.
Ummmmm how is one person supposed to get these into the back of a car alone? Luckily I’m strong and could lever them up but it was still a hassle. Shame for anyone who can’t lift these
Terrible service and experience
Hello Lisa, Thank you for taking the time to… Read more
Bought an outside set table and chairs, goods arrived in a damaged box which photos were taken of along with the damaged product and sent to FF which they requested. Now they require photos of the goods being dismantled, removed from its packaging and placed with the outdoor bin. They have already been sent photos of the damaged product but this isn't good enough for them. Save yourself this drama and buy elsewhere.
Hi Kim, thank you for bringing this to our… Read more
Recent reviews
I purchased the Kai kids armchair and footstool in blush after going in store to ONLY check kids bed frames for my daughter in law! It was a floor stock clearance item, last one in stock, in beautiful condition and was retrieved from a high top shelf, carried to my car for me and put in safely by Chris without me requesting any of that extra… Read more · 1
service. I am very appreciative of his help and always have a very good customer experience when I go to this store.
I went in to purchase a set of shelves, was greeted as soon as I went in and taken to the shelves and helped to choose then taken back to the desk and processed. The whole experience took only around 5-10 minutes. Show details · 1
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Hello Apw, We’re very sorry to hear about… Read more (+1 reply)