6,694 reviews
AI reviews summary
King Living reviews indicate a significant divide between the initial sales experience and the subsequent logistics and after-sales support. While the furniture design and showroom service are highly regarded, a substantial number of customers report severe failures in delivery, quality control, and the resolution of product defects.
Pros
- Exceptional In-Store Service: Showroom staff are frequently praised for their professionalism, product knowledge, and patience. Consultants often provide valuable design advice and digital mock-ups to help customers visualise furniture in their homes.
- High-Quality Design and Comfort: Many users report that products like the Jasper, Delta, and 1977 sofas are aesthetically beautiful, versatile, and provide superior comfort.
- Professional Delivery Personnel: Most customers highlight the delivery teams as polite, efficient, and careful with property. Drivers often go beyond basic requirements by assembling furniture and removing packaging.
- Customisation and Durability: The modular nature of the furniture and the ability to choose from an expansive fabric range are major highlights, with long-term owners noting that items often last over a decade.
Cons
- Logistics and Delivery Failures: Recurring issues include multiple last-minute cancellations, "lost in transit" items, and extreme delays that often extend months beyond the initial estimate.
- Ineffective After-Sales Support: The transition from local showrooms to offshore call centres and AI-driven assistants is a major point of frustration. Users report being trapped in "automated loops" with no human accountability or follow-up.
- Quality Control Issues: Several reports mention brand-new items arriving with stains, missing parts, different component heights (specifically the 1977 model), or faulty electronic motors in recliners.
- Protracted Repair Processes: When faults occur, the repair process is frequently described as "abysmal," with some customers waiting 4–8 months for spare parts or technician visits.
Verdict
King Living is a strong choice for consumers seeking stylish, modular furniture backed by helpful showroom expertise. However, the post-purchase experience is currently plagued by significant logistical instability and a detached customer service model that struggles to resolve defects efficiently. Potential buyers should be prepared for possible delivery delays and a challenging process should the item require warranty repairs.
We are a repeat customer at King because their products stand the test of time. What stood out the most this time wasn’t our new couch and tub chair - they are fabulous and we love them - it was the incredible communication from Kristine in customer service when we had some personal challenges that meant our delivery needed to be rescheduled.… Read more · 1
Diego and Max who delivered our furniture were also wonderful. Great people, great service and a wonderful product.
I chose the Delta to replace a Delta II model that we enjoyed and relaxed on for 10 years. Unfortunately the current Delta comes with a thinner seating area which is shaped differently and is not as comfortable. It is not suitable to convert to a bed due to the raised shape of the seat. I chose a fabric cover that was purported to be “a durable… Read more
fabric well suited to busy living spaces”. I paid extra for scotch guard protection to maintain the lovely colour of the fabric. The fabric collected dark lint and dirt quickly, and looked discoloured and ragged within weeks. I have already had to use an upholstery vacuum. It’s been less than a year since I purchased the sofa!
I have the Delta Modular Sofa with chaise and an armless chair in the tan leather which I received earlier this week. To say I'm delighted is an understatement. The sofa is comfortable, has a beautiful feel and look, very obvious that it is of high quality. I appreciate how easy the modular system works and at present we adapted the chair to… Read more · 1
provide another chaise. I love the 'hidden' cable system and smart pockets and have just ordered a smart charging crescent swivel table to use on one end of the sofa. I honestly have never been happier with a sofa purchase prior.
Reviews with attachments
Beautiful products. Exceptional service and friendly staff. Will not go elsewhere Show details · 1
Exceptional service from the sales staff member Shara at the Fortitude Valley store, through to the delivery, our lounge arrived ahead of the expected delivery date, absolutely love our Jasper lounge. We went with the black onyx king cord, premium firm with matching ottoman, highly recommend. Show details · 1
Geat service by Alan at Nunawading store and product is well made and prompt delivery. Show details · 1
Great staff at the shop helping us decided and the visualisation in terms of positioning the furniture within the plan we provided, help give some peace of mind to the right size and fit. Great communication from Erica and other staff during the waiting period and delivery process. Show details · 1
I just wanted to say what an amazing experience I had with King Living. From the time I placed my order through to delivery, I was kept well informed every step of the way. The delivery team was punctual, professional, and assembled the lounge with great care and efficiency. The entire process was seamless, and the customer service was outstanding. Thank you for making the experience so easy and enjoyable. I absolutely love my new lounge! Show details · 1
We are over the moon with our new leather lounge supplied by King Living Show details · 1
Over the years we have selected furniture from King Living. They are an Australian company and we like their designs. It came as no surprise that we selected one of their tables for our dining room. When a situation arose with the table we we surprised that King were keen to help us - not a common experience these days. Deb Spicer from King was… Read more · 1
fantastic, suggesting a solution that we were extremely happy with and we get to keep enjoying our dining table!
She put us in touch with Troy at Castle Hill and he too was very helpful.
We are very appreciative for the level of service that King Living provides, especially their level of after sales service.
Deb is a credit to the company and was wonderful to deal with.
Thank you.
A beautiful, classic aesthetic that i love. A very comfortable and a quality product. Definitely worth having the bed assembled for me. winner. Very Happy. Show details · 1
All staff in the process of ordering, updates on delivery and the staff that delivered and assembled were outstanding Show reply
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I absolutely love my King Living sofa. It has completed my home and has given the space a more luxurious, elegant feel. The quality, comfort, and design are exceptional, and it has truly become the centrepiece of my living area. My dining table is gorgeous too from King. My cat has given the sofa 5 stars too. Show details · 1
Olga at Castle Hill made all my order and changes easy. Went above and beyond. Show details · 1
King Living were exceptional from the visit to their showroom at Nunawading to the delivery process and set up of our sofa thank you. Show details · 1
Just replaced my 15 year old King Living leather sofa that was in a holiday rental for 12 years of its life. It was still in such amazing condition that my son accepted it as a replacement sofa for his home. Upgraded to a new Sofa and can't speak highly enough about the quality of the product they produce. Staff are amazing and delivery was prompt. Show details · 1
We bought 2 lounges from King Furniture & the cushions on our leather lounge started sagging. King Furniture replaced them under warranty. The 2 Servicemen Akhil & Louie were wonderful & did a great job as you can see from the photo. Even George our puppy was happy to be back on the lounge. Show details · 1
Very happy with the delivery service. Staff were friendly and helpful. All rubbish removed Show details · 1
Latest follow-ups
Very disappointed with our King Living furniture. Once delivered in March this year we experienced problems with the frame of the couch which has still not been rectified and it is now July. I will not be recommending this company to anyone and… Read more
can’t see a solution to our problem. We are now stuck with a faulty product and it is obvious King Living don’t care. Please buy elsewhere.
Follow-up · There has been no further follow up from King Living in regard to correcting the alignment on the couch. Very disappointing
Hi Julie, Thank you for sharing your experience, and… Read more
Very happy with service within the store. Changed my mind about original fabric a couple of weeks after placing order. Did not have any problem changing fabric. Also very happy with delivery men. A good experience all round. Show reply
Follow-up · Very happy either way fabric and comfort of chairs and sofa Aura
The service I have received from King Furniture has been excellent cannot fault anything. Thankyou from a very happy customer Maggie Gilmour Show details · 1
Follow-up · Since my delivery on the 27th June '26 I only have 2 small things that I would like to mention I wish the lounge was just a little higher I find it quite low & heavy to move when I am house cleaning. I do love the look of my furniture & fits so well in my apartment. The service I have received from when I went to the showroom at Bondi Junction up to my delivery & installation has been wonderful & thankyou. Maggie.
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In-depth reviews
We bought a King Living Delta Coast sofa and Horizon King Storage bed at the end of financial year sale and the whole process from purchase to delivery was fantastic. Shallini in the Canberra store was really knowledgeable and proactive, from advising us about which fabric to avoid because we have cats, to helping us visualise different colours in… Read more · 1
our space and letting us add to the order. She ensured we were really happy with our choice.
Our expectations about the longer timelines to make and deliver the furniture were managed and we were very lucky that they were ready ahead of schedule and we could schedule delivery earlier - which was super convenient for us. The delivery team communicated really well, called to confirm the delivery window, arrived when they said they would and assembled everything seamlessly and took all the packaging away - you'd never know there'd been boxes and packaging in the room.
The sofa is beautiful and just what we wanted. We're really impressed that even though it's really modular, every configuration just looks like that's how it's supposed to be. The bed is SO comfortable and we love the platform feature for changing the sheets - game changer! The horizon bedhead is low enough that it's contemporary, but not in a way that will age poorly, and the storage underneath is immense.
While a big investment, we're really impressed with the journey and the quality of our new furniture and love it. After such a great buying experience, we went back again a couple of months later for a rug and some counter stools!
After more than 15 years as King Living customers, we can honestly say that our experience has been exceptional. In fact, what has impressed us most is that the company is even better today than it was when we first purchased from them all those years ago. That is something we rarely see. Over the past few months we have purchased a significant… Read more · 1
amount of furniture, and every part of the experience has been outstanding. From the professionalism and knowledge of the showroom staff, to the delivery teams, the customer support staff, and of course the quality and design of the furniture itself, we have been consistently delighted.
Like any company that manufactures, transports and installs complex furniture, there have been a few small issues along the way. A component needed replacing, a minor adjustment was required, and we had a couple of questions after delivery. None of these things concerned us because King Living’s customer service has been second to none. Every interaction has been friendly, responsive, professional and genuinely focused on achieving the right outcome. We have never been left feeling unsupported.
Before making our recent purchases we read many online reviews, including some that were highly critical of King Living’s customer service, delivery and product quality. Based on our own experience, those reviews simply do not reflect the company we have dealt with over many years. While no organisation can guarantee that every product will arrive without the occasional issue, what truly matters is how those issues are handled. In our experience, King Living has demonstrated an unwavering commitment to looking after its customers.
Furniture of this quality involves design, manufacturing, logistics, installation and, increasingly, integrated technology. Occasionally something may require attention. What has stood out to us is that King Living has never hidden from that responsibility. Instead, their team has consistently worked with us to resolve every question or issue promptly and professionally.
It is difficult to think of another company that has provided us with such a consistently positive purchasing experience over such a long period. We would recommend King Living without hesitation and look forward to furnishing our home with them for many years to come.
I originally left a 1-star review after a disappointing experience with a customer service representative over the phone regarding missing items from my delivery. I was genuinely surprised, as I’d always received excellent service from King Living’s Australian and Philippines phone teams, as well as their in-store staff. After making a formal… Read more · 1
complaint, Ashley from the Customer Relationships team contacted me to apologise, and from that point onwards everything changed. He went above and beyond to resolve every issue, followed up on outstanding items, and arranged the remaining deliveries promptly.
What really stood out was the level of customer service Ashley provided. I never had to repeat myself or constantly explain the situation like you often do with other companies. He remembered our previous conversations, kept me updated without needing to be chased, and genuinely took ownership of getting everything sorted.
Everyone can make mistakes, but it’s how a company responds that really matters. Ashley completely turned my experience around, and because of the outstanding service he provided, I’ll continue to be a loyal King Living customer. Thank you, Ashley, for restoring my confidence in the brand. Give this man a raise!
Recent reviews
I'm very happy with my new leather lounge suite. I ordered it well in advance and the delivery was set for early July'26. Unfortunately when the delivery date arrived, nobody arrived with my lounge, so I went to the King Living store and inquired about the date. They apologized and said it would be a week later. Then a week later the people whom… Read more · 1
were coming to deliver and install the lounge were apparently sick and delivery was unfortunately put off yet again. At this point in time Fria contacted me and was a great calming influence on the situation as it developed. I think without her intervention I would have had quite a negative view of the events that transpired.
Sam was extremely professional with all aspects of our rug delivery. He had the opportunity to arrive before the scheduled time and gave us the choice of having him deliver it early or at the scheduled time. He was very patient with us deciding on the exact position and offered his advice which we ultimately accepted. Show details · 1
We received excellent service throughout In-store service was great Communications were timely and helpful and the Customer Service and Delivery experience was very good indeed Show details · 1
Initially, I was not satisfied with some aspects of my purchase experience. However, after contacting the company with these concerns, I was very impressed with the way my concerns were addressed. I dealt with Oliver in the King head office and he was an absolute pleasure to deal with. He was attentive and understanding, and very thorough. My experience with Oliver positively impacted my overall experience and changed my view of the company. Show reply
The lounge was beautiful and well made and the whole process of ordering and delivery was excellent. Thanks for a wonderful service & product. Will buy in the future all my needs in furniture from King Living Show details · 1
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Hi Vanessa, Thanks again for taking my call earlier.… Read more