King Living

Very happy with my new Jasper suite. It looks fantastic, is extremely comfortable and feels very well made. The design is stylish without being overdone, and it works perfectly in my space. Very happy with the purchase and would definitely recommend it. Show details ·  1

Received my King Cloud recliner on time but 2 brackets were missing in the package. Rang customer service and she was very good and efficient. Next minute I received a call from Anya the sales representative and she investigated and had 2 brackets ready for me. It's a very nice and comfy recliner and the colour is fantastic. I would give the… Read more ·  1

thumbs up to the logistic team especially Angela who follows everything through and Jane who posted me the 2 brackets eventhough I have collected from their warehouse in Altona. Nina from customer service was very patient and cheerful and ensure that I get through to the logistic team to confirm my delivery schedule. Well done team though brackets missing!

Vasil was very helpful with our couch delivery- thank you so much! Show details ·  1

I had an excellent experience with King Living. The service was exceptional from start to finish. The team was friendly, professional and very helpful, and my delivery was handled smoothly and efficiently. I really appreciated their care and attention to detail. I would highly recommend King Living to my friends and family. Show details ·  1

Great product great service, they come highly recommended. Communicated delivery timing well ahead, including acceptable contingencies , Happy with the process. Show details ·  1

Alan from King Southbank was so helpful and really patient with our millions of questions and advice of fabric choices . A+ I’d highly recommend ask for him . Delivery was exceptional- on time and took such great care installing the furniture. Only disappointed with how full the seating is but I’m sure will soften with time Show details ·  1

We visited the Fortitude Valley showroom and Richard, the salesperson, was extremely helpful in providing information about the Delta suite we were interested in. We loved the versatility of how the suite could be assembled. We were advised an approximate delivery date after ordering and paying the deposit. Several weeks prior to that date we were… Read more ·  1

advised the lounge was ready and we should make the final payment. After payment we were told that the delivery team would contact us to organise delivery. We did not hear from anyone so after a week I contacted the delivery team and arranged delivery for 11 August. We were told that we would receive communication the day before with a 3 hour delivery window. We did not get this communication so I contacted the delivery team on the morning of 11 August and spoke with Bryce. He was wonderful and followed immediately after discovering the lounge would not be delivered on 11th even though he could see that it had been scheduled for that date but he had rescheduled delivery for 13th. He contacted me several times during the next 2 days ensuring that I had received confirmation of delivery. He really gave me confidence that everything was now arranged. Bryce is a real asset to the delivery customer service team. Our lounge arrived on 13 August and we were very happy with the two men who delivered the lounge and set it up for us. We love our new King Living lounge.

Jimmy was excellent he was very meticulous with assembly of our lounge and supplied felt pads so as not to damage our timber floors. He was friendly and gave us a few helpful tips Show details ·  1

From the visit to the showroom and time with Amy, to the delivery and installation by Diego and Danny, our experience with King has been amazing. It's probably the best purchasing experience we've ever had. I should mention that we absolutely love our new lounge! It has arrived today and we've basically been sitting on it ever since. This… Read more ·  1

was a significant purchase for us but feel the quality and value precisely match.

Here's to more years of sitting with our family and loving this space!

Thanks King Living!

Great customer service very professional clean and helpful thank you Jimmy M Show reply

We purchased a King sofa over 15 years ago and since then we’ve had two teenagers, 3 dogs, 2 cats and a couple of toddlers use it. It now resides in our bedroom and will for many years. When we were doing a small interior renovation and wanted new furniture our only choice was King Furniture. We purchased a Jasper in premium leather, a marble… Read more ·  1

coffee table and some Bongos and the look great. Sabine from King Brisbane was awesome and spent so much time with us even to the point of taking leather swatches outside so we got a real perspective on colour. We liased with Fria from King logistics who made it possible to get our furniture a week early the very day we got home from holidays…she was so helpful. The delivery guys arrived slightly earlier than arranged and the furniture in place, rubbish cleaned up and were gone in a flash…King furniture isn’t cheap buts it great. If you want stuff that’s going to go the distance the check out King Furniture…seamless process from start to finish .

Great service, delivery and we’re LOVING our new lounge. It’s perfect for our living room and so comfy. The fabric feels really lovely too Show details ·  1

I recently bought a Leather 3 seater King recliner in a clearance sale. It arrived without the cables. I wasn’t sure as it was on clearance if I would get much assistance. Jason Wu at the service centre was so helpful and had the cords and cables delivered. I then had a little trouble with installing them on my own so a technician is coming to… Read more ·  1

assist. Thank you Jason. I think you went above and beyond to help me. You were responsive and always really helpful.

Had ordered the dining table with four chairs and coffee table from the Parramatta location, Leila took us through all the options and nicely without being pushy and also gently following up because we had asked her to. George and Joseph delivered and assembled it up pretty fast. Got a message the day before for the 3 hour window, on the day,… Read more ·  1

called to ensure we were available and only dropped by at exactly the time mentioned. Assembling was quite fast too, in 10 mins they were done and both our tables ready to use.

Beautiful products. Exceptional service and friendly staff. Will not go elsewhere Show details ·  1

***update: had a phone call from king within 3 hours of opening the day after my review and they have addressed all 3 of my issues including ordering replacement speaker stands, couch leather and arranging technicians to come and fix the stool. This has done a lot to increase my confidence in the brand. I was assured that the leather issue is… Read more

likely a rare fault to do with a potential blemish on the hide itself which could have led to the blistering of the stain, the speaker stand issue they assured is not something they have had reported previously but have sent replacements regardless. I have increased the rating of my review from 1 to 3 stars while I await complete resolution of the issues raised, and will update once again on satisfactory resolution of the issues identified. The replacement parts will still take quite some time to arrive, but the items are functional to use in the meantime (aside from the speaker mount). I am genuinely impressed by the speed and completeness of king livings reaponse following my raising these issues.

We purchased several King Living products for our home, totalling approximately $15,000, believing we were buying premium Australian-designed furniture that would provide many years of reliable use. Unfortunately, our experience has been extremely disappointing.

The King Cloud Recliner in Origin Tan alone has now had three significant issues in less than seven months of domestic use.

First, the electronic touch reclining mechanism intermittently failed to operate and would sometimes become stuck in the reclined position. We lodged a warranty claim and replacement mechanisms took several months to arrive. When the technician eventually attended, he told us this was a known issue and that King was continuing to supply lounges with the existing mechanism, replacing it only when customers subsequently reported the fault. He said he had replaced many of these mechanisms. The replacement has fortunately worked correctly since.

The second issue is considerably more concerning: the leather on the centre seat cushion has begun blistering and peeling after less than seven months of use. A technician has advised that it cannot be repaired or patched and the entire leather cover needs to be replaced. We previously owned a King Cloud purchased in 2016 and never experienced a single leather problem. When we asked whether this was a known issue, the technician told us King had changed the staining/finishing process used on newer lounges and that he had seen this type of problem recurring. This is particularly disappointing given the Origin Tan leather is advertised as hard-wearing and soft to the touch.

Then, just this week, we experienced a third failure — the genuine King Sonos speaker mount attached to the arm of the lounge completely broke. The speaker fell when I was simply plugging its power cord into a new power board underneath the lounge. There was no impact or accidental damage. The component holding the speaker mounting plate appears to be plastic and failed under the weight of the speaker it is specifically designed to support. The speaker is now unable to be safely mounted.

We have also purchased two Cassia counter stools, which have been equally disappointing. Once assembled, they wobble with gentle pressure despite being tightened as much as possible, and the footrest pole falls out under slight pressure. They are technically usable, but we now use them with extreme caution because we cannot trust them to remain stable under normal movement.

The contrast with our previous King Cloud, which we owned for years without any problems, is particularly frustrating. We genuinely believed we were buying a premium product and expected it to provide many years of reliable use.

We have four other King products that have so far been fine, although they receive considerably less daily use. Unfortunately, the products we use most — the lounge and stools — have been a completely different story.

Our warranty claims for the blistering leather and broken speaker mount remain unresolved, and we are now considering seeking a full refund for the lounge rather than accepting another replacement, given the number and nature of the failures after such a short period.

The problems themselves are disappointing, but so is the process: months waiting for replacement parts and lengthy delays before repairs are carried out turn what should be a premium purchase into a significant ongoing headache.

We paid a premium price because we expected premium quality, durability and reliability. At this stage, we have serious concerns about whether this lounge will come anywhere close to the longevity we expected when spending this amount of money.

I would strongly recommend that anyone considering a significant King Living purchase research the current quality and warranty experience carefully before spending their money. Our previous King Cloud gave us complete confidence in the brand; unfortunately, our experience with the newer products has significantly changed that view

Exceptional Quality, But Even More Exceptional Service We recently purchased a King Living Max Modular Couch, and from the moment we received it, we knew we had made the right choice. The quality, workmanship and attention to detail are truly exceptional. The couch is beautifully made, incredibly comfortable and feels like a piece of furniture… Read more ·  1

that has been designed and crafted to be enjoyed for many years. You can genuinely feel the quality in it, and it is wonderful to purchase something where the workmanship lives up to the reputation of the brand. But while we are absolutely delighted with our couch, there is one person I feel deserves a very special mention — Jessy. Jessy went far beyond what we could ever have expected from a customer service representative. They took the time to listen, understand what we needed and genuinely cared about helping us. Their patience, kindness, professionalism and willingness to keep helping made such a difference to our experience. What really touched me was that Jessy never made us feel like we were just another customer or another number. They treated us with genuine care and respect, and they stayed committed to helping until everything was sorted. And sadly, that kind of service seems to be becoming increasingly rare. In a world where customer service can sometimes feel rushed, impersonal and difficult to find, Jessy reminded us what outstanding customer service actually looks like. People like Jessy deserve to be recognised. They didn't simply do their job — they cared enough to go the extra mile, and that meant a great deal to us. I sincerely hope this feedback reaches the people at King Living who need to see it, because Jessy's effort should absolutely be acknowledged and congratulated. Having someone like this representing your company is something to be proud of. So, a huge thank you to King Living for creating such a beautiful, high-quality product, but an especially heartfelt thank you to Jessy for the care, patience and support you gave us. We couldn't be happier with our Max Modular Couch, and our experience with King Living has been made all the more special because of the way Jessy looked after us. Exceptional product. Exceptional workmanship. And exceptional people.

Thank you to the whole King Living team — and especially to Jessy — for such a fantastic experience.