19,014 reviews
AI reviews summary
Lounge Lovers is highly regarded for its exceptional communication and delivery logistics, frequently described as the best in the industry. While most customers praise the high quality and comfort of the furniture, a segment of users has experienced significant issues with structural durability and after-sales support. Overall, the brand provides a professional end-to-end shopping experience, though some report discrepancies between showroom samples and delivered goods.
Pros
Cons
Verdict
Lounge Lovers is a strong choice for consumers who value a highly coordinated delivery process and modern, aesthetically pleasing furniture. However, potential buyers should be aware of reported difficulties with warranty claims and the potential for significant wait times on backordered stock.
Amazing service, from purchasing to delivery. The chairs are fantastic quality and the material is soft and wonderful. Out of all the furniture I have ever bought from many different big name stores, Lounge Lovers has the best service by far. Show details · 1
This is my second purchase with Lounge Lovers for multiple items. Very happy with them but also very happy with their delivery drivers. They are quick and it’s easy to see that they know what they’re doing, which is what you want when you’ve bought thousands of dollars worth of furniture! Show reply
I purchased fifteen Arbor dining chairs. They’re absolutely beautiful! Great value & great quality. Wonderful friendly efficient service through the Taren Point store. Show details · 1
Reviews with attachments
High quality lounge easy installation and overall service is fantastic. Show reply
Love this chair, looks great, and so versatile, bed, chaise and sofa. Very comfortable too. Show details · 1
So happy! I purchased the Long Beach Leather Mini Sofa from Lounge Lovers clearance centre, massively discounted. I paid extra for delivery and received the delivery notification shortly after purchase, being delivered within 48 hours. On the day of delivery I received a tracking notification with an estimated time of arrival of my new sofa. When… Read more · 1
the delivery team arrived they carried my sofa into my apartment including up a flight of stairs. Despite being a clearance item, it had no major marks or faults at all. I am so thrilled with the overall experience and couldn’t fault it.
Bought the olive green Arlo gas lift bed and paid the extra $40 for them to assemble it for me and remove all the rubbish! So worth it to have my bed ready for me in an hour without breaking a sweat! The delivery/ assembly guys were so friendly and great :) The bed is divine too! The material looks so premium, I love it already! Show details · 1
Incredible service! Amazing delivery drivers They were so kind and helpful and went above and beyond to put everything in place. Thank you ⭐️⭐️⭐️⭐️⭐️ Show details · 1
Great experience to purchase with Lounge Lovers. As a buyer from a regional area I wasn't able to view the product in person, I was grateful to receive a fabric sample swatch to ensure I was happy with the colour. Upon receiving the lounge suite has exceeded my expectations. Show reply
I'm really satisfied with the product quality and your best service Show reply
I absolutely love my new chairs. They are outstanding quality and look stunning! Thank you so very much. The communication regarding delivery was outstanding and the young men that delivered were so sweet. They really left a warm impression. Show reply
I love the professional of how they arranged the time of delivery and notification was spot on. Thank you so much also delivery men was helpful and friendly. 100% recommendations and will come back for sure. Show details · 1
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Went out in search of a new Lounge. Started at Lounge Lovers Caringbah and then ventured to other furniture stores. After hours of searching, I came back to Lounge Lovers as their service was excellent. The service from Maurice my salesperson was exceptional. He was extremely helpful and very patient in assisting me with all the necessary… Read more · 1
questions. I then made my purchase. Communication from start to finish was amazing. Every step to the lead up of my delivery I was informed of. Delivery was a few weeks earlier than anticipated, which was great. The delivery guys Mason and Wayne were excellent and very careful. I highly recommend Lounge Lovers.
A big thank you to Andrew! He was punctual, polite, and handled my TV cabinet with great care. The delivery was quick and hassle-free, and his positive attitude made the experience even better. Really appreciate your help. Highly recommend Andrew! ⭐⭐⭐⭐⭐ Show reply
Great addition to my lounge room, after purchasing a tv unit and dining table and chairs a few months ago I was so impressed with the excellent quality of the products I had to add the side table to my collection, Great products, easy online purchasing and delivery was quick Highly recommend 5 stars Show details · 1
The 9 wishbone dining chairs bring a modern feel to our room. Overall, they were in excellent condition and the price was a bargain. I’ve been looking for chairs for a while now and am happy with the purchase. Easy online purchasing and delivery. Show reply
I purchased 2 lovely chairs for my guest bedroom , they are of good quality, exactly the look I was after The kawana store was very helpful ordering and organising my delivery. The delivery was quick, the delivery guys , Oscar and peter were very friendly and the chairs arrived in good condition Show reply
Very happy with the Otis dining table! A quality piece, looks great, and the delivery experience was excellent also! Thank you, Carol. Show details · 1
Latest follow-ups
- +2
We purchased the Apollo dining chairs 3 years ago. For dining chairs, with daily use, the material has begun to deteriorate on 4 of the 6 chairs badly. I contacted Lounge Lovers and was told that it was normal ‘wear and tear’, with a patronising… Read more
suggestion of finding a ‘local repairer’. So I would highly recommend avoiding these chairs unless you wish to be replacing them every few years, or spend your time and effort going through fair trading. Certainly not fit for purpose. I’ve lost all faith in purchasing from Lounge Lovers if this is what they feel is acceptable quality.
Follow-up · All six chairs now have badly degraded fabric. Avoid at all costs.
Excellent service and great product. We are building a new home and they were so accommodating to our delivery requirements and held onto our Concord table until we were ready. Great communication when it came to delivery day. Show details · 1
Follow-up · Quality of table is excellent. Very sturdy. Delivery was outstanding. We built our house so they accommodated our needs very well regarding changed delivery times.
Fab service, constant tracking of delivery time. Professional, polite and efficient technician Show details · 1
Follow-up · Excellent and fast assembly by subcontractors Very sturdy as solid oak double bed with headboard and solid slats
Find out how Lounge Lovers compares to other Furniture Shops
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Positive reviews
Fantastic Service front start to finish. The order was super easy and delivered within a couple of days. Delivery gave me tracking to follow throughout the day so I knew exactly when it would be delivered. I just wish now I paid a little extra to have them unpack for me. Top service. Show details · 1
Exceptional service all the way. Really easy communication with the store. Delivery process amazing from text and email information to actual delivery. Best we’ve ever had. Assembly yet to come but seems very easy. Show details · 1
Ordered the Hudson corner lounge online Monday and it was delivered Thursday. Lounge is amazing quality leather and perfect! The ordering process and communication around delivery exceeded my expectations. Special thanks to Zach, who delivered our lounge solo. Awesome guy, great work ethic and so friendly and easy to deal with. Show reply
Negative reviews
I have been a Lounge Lovers customer for over 13 years, and their customer service used to be excellent. Unfortunately, my recent experience has been one of the worst I have ever had with a retailer. I ordered replacement covers for my Long Beach sofa in November. Lounge Lovers emailed to confirm they would arrive on a specific date in February… Read more
2026, so I threw out my old covers that morning in preparation. When the new covers arrived, they were the wrong size — for the Mini Long Beach, not the standard Long Beach.
I immediately explained that my couch now had no covers and that I urgently needed the correct ones. Despite the error being theirs, I was told I would need to wait the standard 12–16 weeks again. There was no expedited delivery offered, and I had to repeatedly follow up just to receive a minor $150 discount.
For nearly four months, my family and I have had to use a couch with no covers. The cushions are now in a terrible state because they are designed to be protected by covers. The zips have broken, feathers are coming out daily, and I have had to constantly clean up the mess.
In June, the replacement order finally arrived — and Lounge Lovers sent the wrong covers again.
Once again, I have been told I need to wait another 12–16 weeks for the correct covers. No expedited delivery, and no adequate compensation has been offered. I am now left with my couch in a far worse condition because of the delays and repeated errors.
I would think very carefully before ordering from this company. Based on my experience, they appear to have little interest in putting the customer first when something goes wrong.
After more than 13 years as a customer, I will never order from Lounge Lovers again. This has been the worst treatment I have ever received from a retailer, and I will be contacting NSW Fair Trading about their handling of this matter.
Hi Kristen, thank you for taking the time to share… Read more
Do not recommend at all. I never write reviews however had the most horrible experience. The lounge was expensive and it is not compatible with cleaning, any cleaning products completely bleach the colour out. I used the guardsman products they recommended to buy with it and it’s ruined. They won’t take responsibility for it. My whole lounge is ruined.
Hi Belinda, thank you for taking the time in… Read more (+1 reply)
We received a new lounge and had it delivered. 120 dollars. On arrival the lounge was not able to go up stairs. The delivery people just dropped it down stairs and said that it will cost 500 dollars to take it up stairs Through the balcony we rang plush and they said that it was not their problem. The delivery people came back and carried the lounge upstairs for the extra 500 dollars. Great customer service Show details
Hi Michael, thank you for taking the time to leave… Read more
Recent reviews
Ordered wishbone chairs and bed heads. Unpacked 7 of the 12 chairs, everyone I unpacked were damaged. I asked Lounge Lovers to pick up the stock, bed heads were good. Overall experience, customer service very good all the way through. Delivery drivers that dropped off the stock didn’t even acknowledge me. Driver that picked up the stock, fantastic. It was such a pity in relation to the quality, as I wasted so much time. Show reply
Fantastic delivery - with Joe and the team taking such care delivering a very heavy bookshelf up many flights of stairs. Professional, courteous, super friendly- absolute legends. Show details · 1
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