Best Furniture Shops
Lounge Lovers 🏆 2026
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Very simple and no fuss pick-up experience, good communication as well. Show details
Koala Living 🏆 2026
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good variety of products at the nunawading store.Happy with the service
Nick Scali Furniture 🏆 2026
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This is just to say how great your salesman at Penrith store was, we dealt with Ken he was so very helpful, very welcoming not pushy at all and was so happy to help with our purchase. Highly recommend the Penrith store. Show details
Plush Furniture
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Purchased a Plush Vancouver leather lounge suite delivered in October 2020. At the time of sale, staff repeatedly promoted a “10-year warranty” with… Read more
no mention of the heavy pro-rata contributions or the difficulties in claiming on leather issues. After less than six years of normal domestic use (its factually less as the issue began to appear 2 years ago and has gradually worsened until a family member stated this was a material and manufacturing failure due to cheap leather being used) significant peeling and pigment loss developed on the leather, mainly on the headrest of the right-arm recliner and the middle seat cushion. When I contacted Plush, they initially required me to pay an inspection fee (first quoted at $84, later corrected to $72) before they would even assess the problem. Only after I pushed back and cited my rights under the Australian Consumer Law did they waive the fee as a “gesture of goodwill.” The inspection took place on 20 July 2026. The contractor attributed the damage to body oils, perspiration and insufficient maintenance, and said the lounge needed complete reupholstery. I mean really? What are these lounges made for? Last i checked they were made for humans to sit on, so of course they must be able to withstand body oils and perspiration! Plush accepted this finding, refused any remedy under their warranty or the Australian Consumer Law, and directed me to contact the same contractor myself to arrange and pay for repairs. I disputed the conclusions in writing, noting that I had used the original Plush Care Kit and Leather Honey conditioner they supplied. Plush did not change their position and stopped responding. The experience left me with a lounge showing premature leather failure, a warranty that appears very difficult to claim on, and customer service that focused on shifting blame rather than resolving the issue. The sales pitch of a straightforward 10-year warranty did not match the reality of dealing with Plush when something went wrong. P.s leather wallet which has been heavily used day in day out for more then 25 years still has the original colour i purchased it with and no fading on any part even though this has been exposed to more frequent body oils and perspiration (daily hand usage) and chafing / rubbing (in and out of pockets and open and closed) then a leather lounge would ever be exposed to….. just shows the difference between good quality leather and bad quality! Buyer beware of misleading warranty! There are many other similar cases to mine!
Freedom 🏆 2026
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Jaspreet & Anmol. Great Job, on time, carried a very heavy item upstairs. Thank you.
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James is an outstanding asset to eureka furniture. He gives an experience of excellence. Products sell themselves. James provides the customers the… Read more
ability to see their objectives and helps them to their goal. Each customer will delivered exemplary customer service.
Fantastic Furniture
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The Havana wardrobes are decent quality for the price. Relatively easy to assemble except for one step where 2 people were needed. Personally not a fan of the handles, which I've replaced but sturdy, roomy and looking good now. Show details
King Living
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Bea was extemely helpful when I accidently ordered 2 of the same chair. She sorted out my refund with no fuss and was very understanding.
Snooze
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Very happy with the home delivery of our mattress by Snooze Windsor. Always helpful and dependable for our family. Show details
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My husband and I just Love shopping at the Springvale Oz Design store, the staff are extremely friendly, knowledgeable and very helpful everytime we… Read more
go there, Alison is the best store manager ever, and her Springvale store always looks beautiful.. We have purchased all of our home's wall art from The Oz Design Springvale Store, and a lot of our furniture which everything goes perfectly with our modern/contemporary design.
Temple & Webster 🏆 2026
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Gorgeous table we love it. Easy to assemble fast delivery as well
Luxo Living 🏆 2026

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UPDATE! I called their number and they sent me the PDF. Uploading here too. Will move to 5 stars after I build the bed! I should have read the… Read more
review. Ordered the Luxo Cornelia - Triple Bunk.
Arrived with all the pieces but no instructions. Nothing online but these reviews. DO NOT BUY
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Steph’s was absolutely helpful and professional…. She is polite and very confident in her profession. I’ll definitely come back Paula Show details
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I went in to Sleeping Giant - Marsden Park today, as my SG bed had a shaky leg. Tegan and Ismail were amazing and quickly helped me sort this out. … Read more
They reached out to Amanda the store manager and she was really graceful. Not only did she help me with the spare but gave me an extra one as well! Made my day, awesome customer service !! You guys are amazing.
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Good instore customer service Very poor delivery service Unprofessional and very unhelpful
Replica Furniture
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Store very easy to use, prompt reply’s and product shipped very quickly. Goods exactly as described very happy indeed. Will definitely continue to use this company, as I have done in the past Show details
La-Z-Boy
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Today I was served by Martha and Daniel, in Bundall Store. They were very informative about their products. It was a pleasure to meet courteous and caring people. Thanks again. Show details
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Tony was very helpfull,offered great advice i was very satisfied with the product and service. I will certainly go back. Show details
The Comfort Shop
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Bought our second Sports latex mattress from The Comfort Shop. The first one lasted 15 years & has finally been relegated to the spare bedroom. We… Read more
are both active sports minded people who care for our bodies. These mattresses are excellent, supportive & breathe well. We are now in our 70’s, still skiing, gyming & exercising daily. Every little bit helps & we believe your mattresses give us the edge we need. Staff were all very helpful, efficient & knew their products without being pushy or giving us a hard sell.
Sapphire Wood Furniture

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Perfect gentleman and install was very good. Sorted out problem for getting 3mt cupboard in into place. Very happy with Antony and his helpers. Kerrie from the shop was very helpful as well.
Original Mattress Factory (OMF) 🏆 2026
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Great products and services- very personable and we have come back for repeat purchases
Chiropedic
Recently, we visited the Hoppers Crossing store on recommendation and word of mouth from friends and family. The staff were incredibly attentive,… Read more
considerate and solicitous when offering mattress guidance and sleep advice without creating the overbearing hovering or pushy atmosphere you'd receive from other businesses in the area. This gave us time to look around and try the mattresses in the showroom ourselves. Unfortunately, the marketing side is very bland. There's little to no information on the sales tickets which meant we had to keep calling the staff member over. Of course, she were so pleasant and patient with us, but it also made us feel as though we were bothering her by asking too many questions. We left without purchasing as we didn't feel that the products reflected the pricing or branding of a "factory direct" business, but the honest, informative experience we had with the staff member was the better part of our visit.
Thank you for taking the time… Read more
Desky
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Their products are super stylish, comfy, and fairly priced. I got an office chair for my home office, and it's seriously the best, most comfortable… Read more
chair I've ever had. I was a bit unsure about getting it, but I'm so glad I did—totally worth it. I highly recommend Desky. I'll definitely be shopping there again. 5 STARS!
Zanui
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Never again! – Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise… Read more
all links to Zanui info have been and are dead and the site is removed. A change of ownership is no excuse for slack supply chain performance.
Bought thousands of $ with Zanui so far but no more and I advise you to also search out alternatives.
Now, there's no way to contact the company, the website is removed. No email or contact link, nothing!
This is is a scammer business and with new owners will get doubtlessly get worse.
Says delays up to 10 days because I'm remote(ish) but that was more than a month ago.
A company's internal dynamic is irrelevant to purchasers. Raise a ruckus and vote with your $$$ … go somewhere else.
Simple!
Brosa Furniture
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The quality is appalling - in parts of the sofa bed I purchased the foam has collapsed and is in pieces. It’s poorly made either way questionable… Read more
quality and methods. Can’t be professionally cleaned because there is no tag identifying materials used anywhere on the sofabed. Be very careful - a very dodgy brand I am very disappointed
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Excellent in store service and love my cloud sofa, assembly was easy no hassle and the quality is amazing Show details
Lifely
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Been waiting more than a month and the product still hasn’t arrived. It is stuck in processing and they have very little to no communication with us. I have no confidence that it is going to arrive
LivingStyles
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Extremely pleased with the supplied bedside table lamps. They go perfectly with our wooden bed. Highly recommend the lamps. Great quality. Solid and well made. Show details
James Lane
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I had a phenomenal experience with the Team at James Lane MacGregor and really thank Ronny for the time and care in styling my living room.… Read more
Everything was genuine, considered and personalised to what I was looking for. There’s no doubt that I will return to this store for all of my furniture and home styling needs. It was an absolute pleasure x
Should I shop at a physical or online store?
Choosing whether to shop online or at a brick and mortar furniture store depends on what you’re buying. If you’re shopping for something that needs to be comfortable, like a couch or mattress, then you won’t be able to discern its comfort online.
We go through some pros and cons of both below.
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What to look for when choosing a furniture shop
Product quality
You don’t necessarily need to fork out for the highest quality furniture, but you should be able to decide for yourself whether the price of something is worth the quality of construction and materials.
For wood furniture, solid wood is generally the highest quality, while veneers are mid-grade and composite wood is of a lower quality.
When shopping for upholstered pieces, indicators of high quality include a hardwood frame (as opposed to particle board) and assembly with dowels and screws (rather than glue, staples and nails).
Product range
Not many people have much spare time on their hands, which is why you might want to think about the product range of a furniture shop. If you want to kit out a whole room or house, then you may be more inclined to shop at a furniture store that has a wide selection of products so that you don’t have to visit multiple stores.
Of course, if you’re after specific items, then a more specialised shop, such as an outdoor furniture store or a bedroom furniture store, may be a better option.
Returns policy
You should always read a retailer’s return policy before you make a purchase. Consider the following questions:
- How long do you have to send it back for a refund?
- Who will pay for the return delivery?
- Will the store come and pick it up for you, or do you have to arrange the return yourself?
Customer feedback
Reading reviews that customers have left is a good way to figure out how reputable a furniture store is. Seeing what others have had to say about a store’s customer service, product quality, delivery times, and returns experience can help you figure out whether or not you would want to purchase from there.
Delivery
You should expect delivery fees, particularly if you’re ordering a large item such as a sofa. However, some retailers will offer free delivery if you spend over a certain amount or charge a flat rate regardless of how many products you buy.
Assembly
Check the item description to see whether assembly is required, and see whether it specifies how long assembly is estimated to take. Assembly could mean anywhere from 15 minutes to 3 hours, so it’s important to know what you’re getting into before you place an order.
Price
You'll find that different furniture shops will stock different brands and products, and so prices can vary greatly. It’s easy to get carried away with finding the most beautiful piece of furniture for your space, but you need to think about your budget and which items you want to spend more or less money on.
For example, a high-quality, comfortable mattress will help you have a restful sleep, which is priceless. Similarly, if you’re working from home regularly, you might want to invest in a supportive, ergonomic office chair to help prevent back and neck pain. Meanwhile, there may be some less used or less visible items - such as the odd side table or a shelf that will be tucked away in the pantry - that you may be happy to go to a cheaper store to purchase.
Warranty
After-sales service can be as important as your experience up until purchasing an item, and even more so if you have issues with your purchase. Even if a furniture store has an amazing reputation, this means little if their products aren’t backed by a lengthy warranty. Look for at least a 10-year warranty on larger pieces of furniture and expensive purchases.
Tips for when you shop
Enquire about promotions
If shopping in store, ask about any upcoming sales or promotions to see whether it’s worth waiting for a better price. If you’re shopping online, look for a promo code - some retailers will give you a discount for your first purchase from their site or when you sign up to their newsletter.
Compare prices
Sometimes you can also ask the sales representative at your preferred retailer to match or beat the price of an item that you’ve found cheaper elsewhere.
Double check the measurements of what you're buying
That’s right, whip out the measuring tape and compare the measurements of furniture against the space you have in your home for it. When ordering dining chairs with arms, ensure that the arms are low enough to fit under the dining table.
Plan how you'll get the furniture inside your home
Make sure that furniture can be delivered through your entry door and interior doors and hallways. If it’s too narrow a fit, then you may have to arrange for it to be delivered disassembled.
Get fabric swatches, wood samples, and wallpaper samples if you can
Some online retailers can mail you a fabric swatch of a product you’re considering buying. This can help you see whether it matches the decor in your home and what it looks like in your home’s own lighting.
Hi Gab, Thank you for reaching out! Apologies… Read more (+2 replies)