Franklyn Blinds

Very happy with the outcome. Professional from the start to the finish product. Thank you Daryl for the installation. Great job!! Show details ·  1

We recently had Armour X security screen doors installed by Franklin Blinds and couldn't be happier with both the product and the service. From the initial consultation through to installation, the team was professional, friendly, and efficient. The installers arrived on time, completed the work to a high standard, and left everything neat and… Read more ·  1

tidy.

The security screen doors look fantastic and are of excellent quality. They have given us added peace of mind while still allowing great airflow through our home. The workmanship and attention to detail were outstanding.

We highly recommend Franklin Blinds to anyone looking for quality products and exceptional customer service. Thank you for a great experience!

Initially, I had a concern with my blinds that I wasn’t aware of prior to installation. While it did take a little longer than expected to resolve, once I raised it, my concerns were genuinely heard and acted on. The sales manager from head office came out personally and added a flap to the bottom of the blinds to prevent leaves coming through,… Read more ·  1

which has made a huge difference — not only to how the blinds look, but to how I feel about the company overall.

Although my initial experience with the sales process was mixed, particularly with follow-up communication, I can’t fault the way the issue was ultimately handled and resolved.

Because they followed through and made it right, I’ve updated my review from three stars to five stars. That level of accountability really matters.

I absolutely love my blinds!

I would recommend asking plenty of questions during the sales process — but it’s reassuring to know that if something isn’t quite right, they will step in and fix it.

I recently had plantation shutters installed by Christian, and I couldn't be happier with the experience! From start to finish, the process was quick, easy, and incredibly professional. Christian arrived on time, was courteous, and clearly knowledgeable about the product. The installation was seamless, and he made sure everything was perfectly… Read more ·  1

aligned and functional. The shutters look fantastic in my home, adding both style and value. I highly recommend Christian for anyone looking to enhance their space with beautiful plantation shutters!

The whole process, from visiting their showroom to quoting, to on-site measuring and final installation, a very professional and friendly experience. They were recommended by a family member and I couldn't be happier with the result. The 'Zipscreen' blinds solution for my balcony is a high quality product. I chose the darkest fabric screen to… Read more ·  1

maximise UV protection and privacy. The installation team had the blinds installed in no time, a very neat and tidy job. Two of the photos illustrate the difference - with the blind lowered part way, sun facing - for screened vs un-screened.

Excellent service and delivered as promised. Installation in a flash. Neat and well functioning design. Show details ·  1

From the beginning to the end of the transaction Franklyn knew what they were about. Craig the guy who came to quote knew exactly what I needed even if I didn’t. The installation was quick and painless and very professional Show details ·  1

Incredible service and installation and attention to detail, fantastic price - beyond happy!!! Show reply

We had a security door and two sets of sliding aluminium louvres measured and installed. Seamless experience by consultants Fleur and Ruth and the install teams. Great quality products and workmanship Thanks Show details ·  1

Our sheer curtains were expertly installed in around 10 min and were perfect. The staff at Helensvale are always helpful and gave great advice about which fabric would suit, letting us take a large swatch home to test. Show details ·  1

The end product was great but the shutters were delayed in Port Moresby and I was not kept updated. The day of my original measurements for curtains and outdoor blinds there was an issue entering my property and I was not informed which I only discovered 6 weeks later which was very frustrating. Show details

It’s been approximately two (2) months since I spent almost $16,000 and engaged this company to install Venetian blinds, privacy screens, shutters and a roller blind in the kitchen and the only words that come to mind two months on are ”diabolical disaster”. Out of four products, the only product that is remotely decent and fit for its purpose is… Read more

the privacy screens. Everything else, is just a major disappointment, absolutely useless and a total write off to put it bluntly.

In between Venetian blinds that don’t shut fully, thus offering minimal light filtration and next to no privacy (which apparently is normal according to this company), cords that are so flimsy they snap with even the slightest bit of pressure or pulling, making it incredibly difficult to actually open or close the blind, hold down clips that are cheap plastic and have almost all completely snapped off on every single window meaning you have the shut the windows when there is even the slightest breeze because the blinds bash against the window frame making it impossible to sleep and pelmets that don’t fully cover the window cavity because they have been cut shorter than the window frame and not installed straight - this has been one disastrous experience and a huge purchase regret - most definitely not what you would expect when you spend almost $16,000 with a company claiming to be the best!

As if that wasn’t already enough, I have a dining room roller blind that has the absolute Grand Canyon of gaps in it (which is also apparently normal) meaning that I cannot safely set foot into my dining room after dark because any unwelcome eyes or guests outside at night can see literally everything in if you have the light on (which most people do)! This gap combined with the monumental gaps in the blinds when closed has resulted in my having to nail $30 BIG W blockout curtains to the wall so that I can actually use my bedroom, living room and the dining room after dark - the very goal and only reason for installing blinds was to get rid of curtains in the first place!!! So, in essence, the Venetian blinds and roller blind are useless and a complete waste of money! Once again not what you would expect when you spend a small fortune from a company claiming to be the best!

To top it off, the shutters (which surprise, surprise also don’t shut fully and have large gaps) are a plain eyesore and simply hideous to look at and an absolute embarrassment. The monumental gap at the top renders them completely and utterly useless when it rains or hails or the wind blows because the gap creates a wind tunnel or vortex.

Long story short, this has been one renovation which rather than increasing the value of my home and making it aesthetically appealing, has positively devalued my home and has everyone who has seen the end result shaking their head in disbelief. The final straw for me was yesterday when a top selling Real Estate Agent from LJ Hooker (who recently sold another property for me and has become a good friend) visited, saw the blinds and without hesitation asked “Which dodgy company did you use to create this mess?”. I almost burst into tears. So rather than being something I can be proud of and show off to friends and colleagues, I have a renovation that has everyone shaking their head in disbelief and commenting on how appalling the end result is and has me not even wanting to stay in my own home - definitely not what I was aiming for nor what I expected!

I can honestly say, I would not recommend this company to anyone and I wish I would have done my research a bit better prior to engaging this company or listened to colleagues who warned me against using this company. Safe to say, this has been one VERY expensive lesson and a clear reminder that just because a company claim to be the best (and are also the most expensive) doesn’t mean anything at all. In fact, it should automatically raise red flags. I am now faced with at least another $10K bill to fix the absolutely disastrous mess this company created. All I can say is if you want to save yourself a mountain of grief and heartache, Frankly only Franklyn don’t!!!!

Excellent friendly and prompt service – Good day , I would just like to say how much we appreciated everything about the process of measuring and installing our screen door . The communication and the time you arrived to install our screen door was prompt and efficient . We are very very happy with the installation and the security screen door and frame are amazing quality . Thank you… Read more ·  1

again for your service to us , we will definitely recommend you to our friends and family. Kind regards Wendy Bishop Sent from my iPhone

On 12 Dec 2024, at 11:57, contactus@franklyn.net.au wrote:

 Dear Wendy,

Thank you for purchasing from Franklyn

Please find attached a copy of your invoice (IR-341955). We're sure the products you purchased will give you many years of good and practical use.

Once again, we're grateful you chose Franklyn and for supporting local manufacturing and employment.

From the Franklyn Team.

<EmbeddedContent_13> Disclaimer: This email message and accompanying attachments may contain confidential information and is subject to legal privilege. If you are not the intended recipient of this email, you must not disclose or use the information contained in it. Please notify the sender and delete this document if you have received it in error. Any views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Franklyn. Before opening attachments please check them for viruses.

<Tax Invoice IR-341955.pdf>

The service we received from franklin blinds for our curtains was 1 st class from the quote to the installation by Tom. We thoroughly recommend Franklyn blinds for their 100% customer service and efficiency. Show reply