HBF Health Insurance

Thier app never works, i have given up on it, I installed it because the CARD never worked.. now every time you log in to use it throws you to their internet page on your mobile device, no point if your waiting at the counter... so you pay the full bill you try and log in on the internet at home .. this used to work well.. but no you get… Read more

the sms etc ETC wont let you in .... but it then says theirs a problem their end..

so you call them.. then push button upon button to get to the right area, then wait the mandatory 30 minutes to an hour..

all while listening to them tell you... to use the app or the internet ... which doesn't work.. also they always have audio problems as they... yell on some of their adds ...then go really quite.. on others..

if you actually wait long enough.. someone's answers, they are usually most helpful.. full points

oh if you think carrying the card works .. don't bother,

all this does is annoy the person in the shop who is try to help you.. it usually doesn't work..

to make a claim you could try using the firefox browser which seems to have worked this time.. send a photo .. then wait the mandatory 2-3 weeks. ( update guess they read the review, claim paid the next day)...

used to be so easy when you could just stand in a que and hand over the documents..

They are great until you actually need to claim something then they drag their heals and don’t want to pay a cent. Been waiting +6 months for my diaghter’s surgery refund which we are clearly covered for. Called them 5 times, each time it’s a different story from them. The online portal doesn’t work to submit claims, they ended up telling me to… Read more

try submitting via the walk in office (which doesn’t exist). Absolutely hopeless. I’m changing providers as soon as they refund us.

On Friday they deducted my premium twice. Upon me realising it and calling them and having to send multiple proof they finally came back to me to say the first one was an error therefore they deduct the money again and that the money would be refunded back into my account and if not I now have to call my bank and sort it out with them. I have… Read more

called my bank eating for 50min on the phone and they informed me they cannot do anything about it cause HBF needs to sort it out. Nea who send me and email to claim it’s sorted is not getting back to me. I am out of pocket. I’ve had debit orders bounce back because I did not have enough funds in my bank and now I am getting charged extra. The service provided by them is a disgrace for a health cover and instead of taking responsibility they blame the customer for their fault!

Great if you phone up but they ignore emails, They closed their office in my regional town and have poor email response system. Sent the same email 4 times no answer. Solution is post a negative but accurate review on Product Review then they respond quickly. Product Reviews mediation function is excellent. Show details

I have been a member of HBF for many years. Following a marriage dissolution, and with rising health insurance costs, I reviewed my options. Checking plans and pricing online, I found options that met my needs for less than I was then paying HBF. … Read more ·  1

However, one call to them to see what was available, and I had a plan better suited to my new needs, and at a price I am very happy with. Their customer service person was cheerful, friendly, quick to understand, and very efficient in resolving my questions.

Definitely the best health fund that I have ever been with. Sign up was really easy, the app is amazing to use & the prices for the benefits are the best I’ve seen. Staff are very friendly & helpful - it’s also a a nonprofit organisation! 10/10 all around. Show details ·  1

After a frustrating process to switch health insurance, I found the consultant from HBF to be exceptionally patient and friendly, making it easy to engage with them. They clearly explained the policy, which greatly facilitated the transition. Although I ended up paying slightly more than my previous policy, the helpfulness and value-added benefits… Read more ·  1

encouraged me to switch to HBF, especially since it is a non-profit organization, which is an added attraction.

I recently contacted HBF to review my cover after completing major surgery and orthodontic treatment, and the service I received was outstanding. I believe her name was Sam, she was incredibly helpful, patient, and professional throughout the whole process. She took the time to clearly explain my options and helped me move to a much more… Read more ·  1

cost-effective setup based on my current needs, without any pressure at all.

It made what I thought would be a complicated process very simple and stress-free. It’s honestly one of the best customer service experiences I’ve had.

Thank you again, Sam — really appreciate your help.

I have been with HBF from about 1967 from memory and despite all the constant bombardment of messaging to compare with other funds, have never had any inclination to even look Show details ·  2

Genuinely can’t even describe how awful the service of this company is. They are hopeless. Anything you do can’t be done on app and takes about 90 minutes to speak to anyone who are worse than an AI bot. It is such a waste of time. Don’t let any sign up offer lure you in. Show details

I have no problem with HBF. It was just my inexperience with uploadin the files that caused a problem. However when I did work it out there was a quick reply and the claim was settled very quickly. Show details

I spent 12 1/2 minutes on the phone to HBF for no answer. I then sent them an email 2 days ago and they have not replied. Conclusion is : they take a very large premium each month and reward you with PATHETIC (i.e nil) CUSTOMER SERVICE. And the kicker is : - THEY OBVIOUSLY DONT CARE ! I also note a number of HBF replies to negative reviews which… Read more

ask the customer to "give us a call on 133423". As stated I did that and they did not answer after 12 1/2 minutes. Who is getting paid big dollars to manage this ?

I have never had so many issues with a health fund since moving over only a year ago. The first issue was waiting 12 months for my extras cover to display correctly. Then recently I was repeatedly told I would receive confirmation of coverage for a procedure “as a priority.” After following up three times, the confirmation finally arrived in… Read more

the mail, two weeks after the surgery had already taken place.

The final straw was submitting post-surgery claims. One claim was supposedly received but still hadn’t been paid a month later, while the other two were submitted through the app and confirmed via both app notification and email, only for me to later be told they were never received. I was asked to resubmit them and then call again to confirm because the app “sometimes has glitches.”

It has been beyond frustrating and incredibly time-consuming for a service that costs so much. I expect far better communication, reliability, and systems from a health fund. I am looking to move funds based on the repeated issues even though that is time consuming in itself.

I spoke to ATI a very happy to help and listen to me customer service lady, ATI took the time to listen to my questions no rush she gave me all the time I needed, ATI is a credit to HBF I just want to say a big thank you.my husband and I are very unwell, you ATI were amazing Thank you for your time. Domenica Romeo. Show details ·  1

Terrible - misinformation from multiple customer service agents leading me to not be covered at the 11th hour the one time I actually need to use my private health. Show details

We have been members of HBF since 1989. Other than regular increases in premiums, we have found HBF a pleasure to deal with. Would like to see less increase in costs.. Maybe negotiating with Specialists and/or hospitals for them to keep their costs down. Show details ·  1

The two HBF employees were extremely courteous and helpful and were able to clearly explain all our options before selective the level of cover to suit our needs. Show details ·  1

Melissa G & Yuri were absolutely fantastic when assisting me with processing my claim after an online purchase. Would definitely recommend HBF to friends and family. Show details ·  1

The young man who assisted me was just excellent and was very patient with me. It was commendable service and he resolved my issues 100% while on the call. Thank you Show details ·  1

They are part of the serSee-insurance. You have to call hbf for inquiring about your policy. Very disappointed with this company as they didn't send me the insurance card to Start claiming & their wait times are over 15 minutes to speak ️to a customer service . Show details

I spoke to a very helpful and compassionate lady on the Phone, re an enquiry re my policy. She did her absolute best for me and I am so grateful, so Melissa, Thank you, HBF are very fortunate to have you as an employee,and you are the reason I have been a member of HBF for over 60 yrs and will continue to do so. Kind Regards, Judy Cameron. Joondalup. Show details ·  1

Worst insurance I have ever had in my life. The customer service is terrible when you actually need help, no one can give you clear information, and they make absolutely no effort to assist you. And guess what? The hospital cover doesn’t even cover hospital care. You end up with no benefits at all. I was never able to use my insurance when I actually needed it. Don’t waste your time or money with them. Show details

HBF is always reliable and great value. Rang them about a tricky request. Got an Australian operator who patiently explained what was possible and how to do it (in plain words, Australian accent). The operator then enacted the request and told me what to do later and how to do it. Best service!!!!! Show details ·  1