Dr Stephen went in to see my Molly girl at the Melbourne Quarantine Facility as she had stopped eating. He was able to give her a good look over and some appetites stimulants which helped and she was fine for her last couple of days there. Very appreciative of the care provided and would definitely recommend Pawssum Vets to anyone looking for in home vet care.
Dr Michelle was so lovely and patient. Both my cats were treated well and are very happy. It was a seamless and stress free experience. Thank Pawssum vets.❤️
Had to unfortunately call these guys to put our 10yr old shepherd to sleep as she couldn't move and go to a regular vet clinic. They were amazing got someone out, helped with a payment plan because it was so sudden. The vet was wonderful, kind and our lilly passed quickly finally out of pain and free to run on the rainbow bridge.
Reviews with attachments
My Buddy loved the vet, will definitely use Pawssum again!
Went from bad to the unthinkable (&deceptive quotes). I booked online for a at home peaceful euthanasia of my pet, followed by phone call, where each person I spoke to asked me again for details and did not bother to open the file of the details I had already submitted until I told them to. The vet arrived sedated my animal, and suggested… Read more
injection into the kidney. She guessed her weight (incorrectly), even though I was asked to submit this in the paperwork that no one checked. I asked even with her advanced kidney failure would it work and was assured it would. That most people liked this way so they could talk to their pet as they pass. As I was holding my pet the vet asked if she could quietly slip out, I said yes, thinking she’d check my baby and then slip out. Then I heard the door click and turned around and the vet had left, without checking if the injection she gave worked or not. The vet didn’t check that her heart stopped, and didn’t check that she was gone. Leaving for me to work out if she had died before wanting to burry her. I wasn’t even told how long that would take. After 40 minutes of my girl still breathing I knew something was wrong, googled which said less than 1 minute. The vet was only at my house 15 minutes from start to finish and couldn’t have stayed 1 more minute to check. Yes she asked to leave (after 15 minutes) but I shouldn’t have been expected at that time to know what to do, that’s why I paid so much for a professional service. The vet even put it back on me saying I said she could leave, she shouldn’t have ever asked to leave until the service was completed and I’m sure legally, after administering the drug she is meant to stay to observe and check that it worked, if the animal was still alive or not. I called the service for the vet to come back. I was left sitting on the floor for 2.5 hours into the evening with my pet unconscious for the vet to return. Then tells me ‘it was probably because of the kidney failure like you said’, but at the time of asking me this assured was fine and would work. It didn’t. 4 more attempts later, into the heart and then shaving all her legs, pulling and pushing needles back and forth, trying three different veins, finally she passed 3 hours after being sedated (unnecessarily as she barely moved before hand). This was meant to be a peaceful loving last moment with my baby, the last thing I could do for her, Pawssome vet destroyed that and made it a horrible moment, leaving me to burry my girl in the pitch black of night. (Video of my girl still breathing was taken 2 hours after euthanasia injection into the kidney).
My criticism is not with the time my pet took to pass rather the lack of care for anyone to check or read the information requested when booking my girls end of life, and then with being left to figure out on my own whether she had passed. I had no way of knowing if her heart had stopped, all I knew was she was still breathing. That was the vets job and they weren’t there to see it through. I needed the vet to do this so that I could grieve, not just manage her death. It was not peaceful, and now I find they have added an additional fee, unapproved and unnecessary sedation as she was barely moving at 21), to my creditcard. I asked for a quote for a peaceful euthanasia, I was quoted $399. According to the bill, the vet now charged for the initial sedation, which is apart of the euthanasia process…with all vets. The fees are deceiving, showing they are cheaper than all other at home euthanasia services (others all charge $495) but in fact Pawsuum, with this ‘extra’ fee for the same service are a few dollars more than all the others I was quoted in. I believe purposefully deceptive on the behalf of Pawssum.
Pawssum Vets – Dr Tamara is an excellent vet , very kind and caring towards my dogs. Very knowledgeable as to best way to manage the problem. Show reply
My 14 year old diabetic dog was experiencing low glucose levels and rather than rush her to emergency and stress her further I called Pawssum vets and within an hour our vet arrived. Dr Chris is the best he made both of us very comfortable and helped ease my mind I wish he was my vet full time. Thank you so much for helping us last night we managed to get a full night's sleep I will definitely be recommending Pawssum to my pet friends ✅❌
Thank you Dr Kel, my cat is now feeling more comfortable after being treated for a urinary tract infection.
Sadly my first consultation with Pawssum was for a Peaceful Euthanasia. The thought of driving to the usual vet and having Maddie (9 year old Burmese) euthanised there wasn’t an option. The staff at Pawssum while arranging this visit was done with so much care and understanding. Dr Lisa came to my home. She was lovely, explained how the process… Read more
was done. Her gentleness was so appreciated. I won’t go into the details, but I was so pleased Maddie could be at home. The follow up communications were appreciated too. I would highly recommend this service. It must be so hard for the vets to carry this sad service. ….if I had a pet I was certainly use this service for general veterinary care.
Very responsive in an emergency and very helpful and caring in our time of need to help my fur baby fly to heaven to meet up with his sister. Thanx for all ur help and support when we needed it most. Show reply
The team and the Doctor were very professional and caring . They keep in contact with me through out the day with updates on the time that the vet would be visiting . Very friendly and caring . I highly recommend this service to any pet owner. Show reply
I had Pawssum vet /Dr Stephen treat my beagle Wilson and his evaluation and treatment was incredibly satisfying/just his mannerisms and communication was awesome. Show reply
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After a mauling, my Jack Russell was in too much pain for me to even get him into the car. Found Pawssum Vets on Google. I had a vet at my house within two hours of me contacting them at 6am. Compassionate and thorough care given. An extremely happy mum and Rufus.
Clear communication, great service from first point of contact. Amazing Veterinary advice & care from Dr Nicholas Tan.
Camilla was so beautiful and has a loving soul and compassionate and made our last moment with our dog one that we will never forget. She was our angel who helped us through this devastating time. An hour after our dog grew his wings we saw a rainbow outside so we knew he crossed over ok to be with his friends. Show reply
Pawssum are not only a company only after money, for which they harass you to no end prior to killing your dog. When you then try to talk to them about how traumatising the experience was, they then make you provide an ID number over and over and have no idea who's dog they've just killed. Instead of being able to grieve my best friend of fifteen… Read more
years, who died under the care of a vet who showed hardly any compassion, she was rushed and clearly had other places to be. This is not what a dog owner wants for 700 dollars or for no dollars.
In the days after her death, I have been [Content Removed] from the experience. They have not contacted me at all, whereas the company the kindest goodbye have been in constant and compassionate contact because they actually cared about my dog. They never met her and never took a cent of my money. I wish every day I had chosen them.
I will write a review every day until I am apologised to and refunded my money and even then, I cannot get this moment back with my baby.
For a massive company who makes thousands from killing animals, there was no manager over the weekend to talk to. She arrived late on Monday because lo and behold, she had just put down two of her own animals and CAME TO WORK and told me that. It's not my problem and also, why the [Name Removed] are you at work,,? It shows how much you don't care about animals. The company doesn't and I won't be stopping telling the truth every day in honour of my vala.
Dear Harriet, We’re really sorry to hear about your… Read more (+1 reply)
I have a rescue cat 10 year-old who is extremely anxious so having the vet come to my home to do the vaccination was the best option. From booking to confirmation to meeting the lovely very experienced vet in my home was fantastic. The vet answered cat care advice, dental care, worming/flea products and best of all spoke to me about holistic vet… Read more · 1
services, including commercial food vs homemade food. One of the best visits, cat went about her day without issues.
Dr. Stephen was amazing, especially given my little Mimi is such an anxious little kitty. She is now responding very well to her medication. Next time I will give her some calming medicine beforehand so it's easier for her to be examined. Please pass on my thanks to Dr Stephen for doing this Melbourne home visit to Mimi. Show reply
Latest follow-ups
We feed a cat who had a thick wire through its paw. We called Pawssum and their response was immiediate and caring. Unfortunately they couldnt help but still they were warm and caring and gave good advice. Thank you! Show reply
Follow-up · Pawssum couldn't help due to the nature of the cat's injuries. They were very quick to respond, and spoke to me straight away and emailed me times to book in for a vet visit. However, because the cat had thick wire through its paw, we went elsewhere. Pawssum also followed up to advise this. The cat ended up needing her leg amputated, which Pawssum wouldn't have been able to do.
Company should be renamed to " [Content Removed]" – Beware!!!! Do not use pawssum for any euthanasia services ! They do not disclose the full amount you will have to pay once the vet comes you are mislead that you are paying for the full service price once you have paid and booked!! For the vet to… Read more
then come out to advise of another $200 payment!!
According to pawssum they are just a booking service and cannot be held responsible for what the vet charges upon arrival....On top what you have already paid to [Content Removed]!!
Dirty thieving [Content Removed] of a company Especially management by the name of [Name Removed]!
I would not and will not recommend this trash company to anyone!!!
The vet services were outstanding
This review is solely directed at the "Booking company pawssum "
Follow-up · Booking process = They super keen to get me booked in. Total costs = lies lies lies. They hit you with extra costs when you're grieving the loss of your pet. Other options = hahahah nothing it's a money hungry non compassionate business. DO NOT USE THIS COMPANY WHO DOESN'T EVEN DESERVE 1 STAR
Don't remove the useless management name [Name Removed]
Doesn't listen and no compassion – Traumatic and terrible experience. I had to put my beloved 17 year old cat down so decided to get it done at home to make it comfortable and less stressful for him however it ended up the complete opposite. They did not take not of my request for a… Read more
female vet (my cat disliked men) and did not get back to me on any of my follow up emails. The appointment was traumatic and insensitive. My cat experienced such trauma, panic and fear which made his last 10 minutes to worst he'd had in his life. I was not allowed to hold him or be near him and was told to just leave him alone as he ran in panic through the unit until the sedative kicked in. This made my experience even worse and not only do I feel awful for his last day but I am still trying to get over the trauma myself. The memory is burnt in my mind and my heart. Awful. Just awful!
Follow-up · To answer the follow-up questions from readers: The was no aftercare Yes they explained the process but it was nothing like advertised They stayed 10 - 15 minutes. The minute my baby was gone they handed over the credit card machine for payment and left.
We're truly sorry for what you went through during such a… Read more
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Positive reviews
Pawssum were outstanding. Dr Nicolas was punctual, friendly, knowledgeable, soothing to my scared cats. Very helpful with advice. Extremely impressed with Pawssums' mobile service. Highly recommended to anyone with pets, especially nervous pets.
Our beautiful Lillee went to heaven on Saturday 25/07/26 with the assistance of Dr Jarrod. Your kindness, warmth, professionalism, compassion and caring nature you portrayed to us and our beloved Lillee was a gift. Words cannot express how grateful we are that it was you present.
Dr Jess was literally a life saver for my boy and me. My cat Mu was booked in to be euthanised after a consultation, and on the strong advice of my local vet two days prior. It was only that the vet nurse was so rude and dismissive when I rang to confirm my appointment, that I cancelled. After googling mobile Vets I randomly chose Pawssums. From… Read more
that call Dr Jess arrived on my door step. And after examining my boy announced that the diagnosis of kidney failure i had been given two days before was incorrect. She diagnosed a kidney stone (completely different issue) which he had since passed. She was correct. And I was over the moon. Dr Jess was professional, knowledgeable, kind, gentle and thorough. And I will be forever grateful for the angel that was Dr Jess to have walked through my door that day.
Negative reviews
Sue Swain Seriously, there are ZERO STARS FOR THIS COMPANY! This company is purely an agency for finding vets who are free to do a job at the time. One assumes the tasks are posted on their platform and responded to. Sadly, you don't know who you… Read more
are getting, which in our case, was the most tragic event of our lives.
If anyone is forced to use Pawssum, and discover the misfortune of having [Name Removed] assigned to do the procedure, for the sake of your pet AND your own sanity, CANCEL IT!
[Name Removed], who was obviously free at the time and picked up the job, was sent to euthanise our lovely schnauzer Dyson.
12 years old, toothless, diabetic, one eye, mouth cancer growths, failing liver, bleeding from the mouth... [Name Removed] said he was 'aggressive'. His rough and callous treatment of our gentle dog was sickening.
This individual is arrogant, non-empathic and cruel. Nothing matters to him other than the extra money you need to pay him.
He is an absolute disgrace to the veterinary association.
To add fuel to the fire, the manager at Pawssum Sydney, [Name Removed], is just as aggressive.
When I sent word to express our actual horror at the proceedings that had occurred, (mostly to make them aware of the quality of this vet), 24 hours later, she responded. She spoke to my daughter, told her that [Name Removed] said Dyson was aggressive and refused to listen.
Dyon, 12 years old, a gentle, gentle soul. Mona Vale Vets can attest to his placid nature and lack of aggression. Southern Highlands vets can attest to his placid nature and lack of aggression. [Name Removed] from SASH vets can attest to his placid nature and lack of aggression
PLEASE, if you need a vet and use Pawssum, DON'T LET [Name Removed] NEAR YOUR ANIMAL! We will do all we can to prevent this happening to someone else....
Euthanasia...."Good Death" - someone needs to tell Pawssum that. $1,191.00 for the torture of our dog.
Follow-up · To follow up on readers’ questions after my review…. I have no idea how vets are screened. I would seriously doubt that any screening takes place, because I assume that Pawssum is merely an agency, whose purpose is to assign jobs to vets who are free at the time. That doesn’t mean to say that the vets who get assigned to jobs are all bad vets -… Read more
Like other reviewers have put they have taken a fee and then after waiting hours with nothing no call no info and being told via 2 lots of text messages appointment booked for 12-5pm then get another text saying between 4 and 8pm to then get a call and be told the vet had a emergency , reading the previous reviews and seeing that this kind of… Read more
thing while yes may happen i noticed was a common pattern with pawssum and of this i had my worries and it happened as soon as they called at 5:45pm to tell me vet had a emergency and cant make it to night , they say after hours and all this kind of thing my cat was having a emergency involveing facial swelling, we waited for the so called vet that never showed and like other reviewers have stated they take the fee make you wait and say there was a pet with another emergency and cant make it i asked for a refund full refund of the 199 pre auth charge which since noone showed and never had any service from anyone i want back and will instruct my bank to initatie a charge back , this is down right disgracefull behavour and i agree with other reviews they dont care about your pet only the cash well your not getting near my pet or my money i kow have to tske my already steesaed animal in a car to take him to a emergency vet so ontop of paying 199 for nothing i now have to pay again to take my sick cat to a real vet to treat, pawsssum is a disgrace and should be ashamed
Thank you for your review. We appreciate the opportunity… Read more
My review is no reflection on the work of Pawssum. The is a warnng to owners of aged companion pets. I made the wrong call in the first instance. When my cat became wobbly on her feet and unable to stand, I should have had her admitted to the nearest Vet Hospital immediately. I shall never know what the result may have been and shall always regret my actions.
Recent reviews
I contacted Pawsumm during an extremely stressful situation with our 10 yo Great Dane. Despite being distressed my call was handled promptly professionally and with compassion. Dr Bahaa arrived promptly and he was exceptional. He was so compassionate patient understanding and treated us and our Dane Quinn with patience and respect. I cannot speak… Read more
highly enough of him and how he dealt with an extremely traumatic experience for us. Thank you once again for how your staff supported me through a horrendous end of life emergency situation. I highly recommend.
Our girlie was suffering and needed help. We knew what had to be done. We called and the staff member was totally understanding, listened carefully understood the urgency and arranged help. The costs understandingly needed to be discussed. In itself it sounds totally commercial, but again it was humanity before money. The Vet, Dr Ba Baa,… Read more
arrived, gently, almost lovingly, examined Lucy while explaining the process. Yet at the same time he should concern about us too. We were a mess.
Lucy passed with love and care.
Eventually the AWL came to pick up Lucy. They also came prepared. Love and understanding.
I was allowed to miss her good bye.
We plan to bring her home soon......
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Dear Lisa, We are truly sorry to hear about your… Read more (+1 reply)