AI reviews summary
Overall sentiment for The Brooklyn is overwhelmingly positive, with a high volume of repeat customers and reports of pets immediate adoption of the beds. Most users praise the plushness, the supportive raised edges for headrests, and the speed of delivery, even to rural areas. However, a significant segment of critical feedback focuses on a strict return policy that refuses exchanges once a pet has touched the product, alongside recurring complaints regarding misleading size guides and durability issues with zips and "chew-resistant" claims.
Pros
Cons
Verdict
The Brooklyn beds are a premium choice that most pets find exceptionally comfortable, particularly the newer models with removable covers. However, prospective buyers should exercise extreme caution with the size guide and consider ordering larger than suggested, as the company’s strict hygiene-based return policy offers little recourse once the package is opened.
The mattress part of the bed itself it decent and my dog seems to like it, however the "chew proof" claims are completely false - my dog chewed through the fluffy cover within a day of having it. I tried to contact The Brooklyn for months and never received a reply.
Omgoodness. I have upgraded to the new version dog bed. Still fluffing it out, and my dog could not wait to get on it. Within minutes he was out like a light. He loved the last one amd no doubt has welcomed his new one in a flash Thank you Brooklyn for the best bed ever. Raph the pug is super impressed.
It was delivered quickly and the product was as expected. I bought the XL Brooklyn Deep Sleep Pet Bed for my Doberman puppy to grow into. She absolutely loves it and puts herself to bed every night.
Reviews with attachments
This memory foam bed and rim cover has everything my disabled dog needs ,support,warmth,security,whether she is sunbathing or snuggled up to sleep she can curl or stretch out with absolute comfort thanks BROOKLYN, YOUR PRODUCTS ARE OF EXCEPTIONAL QUALITY.
Zorro loves his new bed. Service was fast.customer service excellent.
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My olderly fur babies absolutely love their new beds, one very happy fur mum Yes my fur babies are not elderly they are olderly
My dog was a bit hesitant to start with but slowly he is getting used to it. Had fun playing with it
I bought 2 Deep Sleep beds for my daughter's corgis. They absolutely love the beds. The dogs rarely want to leave their beds at night to sleep on the human bed anymore. Any sleep position is comfortable. So comfortable, they don't want to leave even when they are playing tug-of-war with each other! Their tug-of-war game is usually not this tame.
Great quality, expands over night. Dog loves it. Looks great too.
My dogs (3) love it!!! I need 2 more… lol!
My German Sherperd loves her new bed so much that she can sleep much longer hours at night. My other kitties want to share her bed too but she doesn’t allow
Our Charlie ( lanky labradoodle loves his new bed! His cousin dogs fight him for it! Great quick service
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Our bed arrived very quickly and we are very happy with the product and the quality. Our dogs both love it, preferring to share the new bed rather than sleep on their old bed. Highly recommend
We needed a dog bed for when Bo the Beagle sleeps over at Sasha’s place. The plush pink one might not be Bo’s colour but he sure does love curling up in it. Excellent quality and product WOOF
Very pleased with our new bed! Great quality and super comfortable looking.
So pleased with this dog bed, Elsie has always been really fussy, but from the moment I presented her with a new bed she settled into it nicely
Bought two beds (living room/bedroom) for our new foster dog. He ignored them the first few days then realized that they are for him. Fast asleep in one of them last night - first bed that is just for him.
Latest follow-ups
I'm thrilled with the quality of the Brooklyn bed and blanket, both in a lovely light Grey. My Havanese girl loves them both. Highly recommend:)
Follow-up · Really happy to report that both the bed and the blanket are after almost 2 months in perfect shape and that my Haveanese girl looooves them.
The outer ring is stuffed a little bit too full
Follow-up · The outer ring is too high. My dog is about 27 pounds and she does not like lying in the bed for more than 5 minutes. I believe her neck gets sore/stiff from her head being too elevated. Unfortunately I think I will have to throw the bed out if she does not feel comfortable in it. I t was a waste of good money buying this bed for her. The… Read more
Good...But Not Good Enough I Expected Better For The Price – My dog loves the bed, but the largest size i ordered was simply not large enough. Really nice material but...my dog chewed through it easily and pulled the stuffing out, has since been repaired and she knows now to eat her bed again. I was told I… Read more
should have ordered the larger memory foam bed after complaining about the size..i was like wow ok...wish i knew about that...anyway these beds are better suited for those little yappy dogs you see being walked around from insecure owners...you know who you are...your dog is barking at larger breeds because they can sense your anxiety.
Follow-up · The bed had to be thrown away. Very over priced and a very regrettable purchase. Was for a female GSD. When the seller said i should have ordered their largest size which i thought i already did showed me their in it for the $$...no cares were given.
Positive reviews
I have a 14-year-old lab, and I wanted to get him a bed that he would love for his final days. He loves this bed; I find he sleeps a lot better and doesn't try to tear it up or "fluff it up". Great bed, and I like that the top can easily be removed and washed
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We purchased two jumbo sized beds for our dogs. They absolutely love them. They are the perfect size for our German Short Haired Pointer/ Stag Hound and our lanky Greyhound. .
The Ultra memory foam bed with rim arrived within three days of ordering. The first day my Greyhound wasn't interested in it. The second day he tested it for a short time and wasn't keen to use it. Now he loves it. Thanks Brooklyn for a fast delivery and for a great bed. I'm hoping it will help him with his arthritis.
Negative reviews
The zip broke within 3 weeks of having the bed and they refused to replace it. My dog had barely slept in it and suddenly one day I noticed that the stuffing was coming out. It was not like I had even taken off the cover, the bed had been in my bedroom the whole time, so my dog was only sleeping in it overnight. I contacted The Brooklyn and they… Read more
suggested that I try and re thread the zip, but there was nothing to thread it on to. They offered a new cover but I had to pay for it!! For an expensive bed this was not what I expected, very disappointed and would not recommend this product.
BEWARE ! The instant Brooklyn get hold of your email you will be bombarded with company spam & you cannot unsubscribe. Pathetic way to treat customers privacy !! Industry grubs
The newer bed with removable cover is not as good as the original as the base has gone nearly flat after a month of use with a 9kg dog. She is pretty much lying on the floor now. Very disappointing. The only good thing is a removable cover for washing. So it is back to her original bed until I find another new one.
Hello Maureen, We're quite surprised to hear this,… Read more (+2 replies)
Recent reviews
We recently bought our 2nd Brooklyn bed. The first bed was purchased a few years ago, for our Jack Russell, to encourage him to sleep beside the bed, not on it. Now he takes himself to bed, and goes straight to his Brooklyn bed. Our second Brooklyn bed was purchased for our new Australian Terrier puppy. He took to it straight away. So he already knows it's his bed. When he's run out of energy, he takes a toy and himself to his Brooklyn.
I ordered the covers for our two cooling beds, which I will use when the cooler weather comes. They are easily washable and will make for comfortable bed use all year. Wish they came in different colours .
I bought this bed for my 15yo malamute cross. He absolutely loves it. He can’t wait to settle in each night and get comfy. The padding is really generous, great for his arthritic joints!
Follow-up · I bought the size 2XL. It’s the perfect size for him! He scratches around in it to get it just right. It has endured all his rough scratching and spinning. I haven’t had to wash it yet. It has stayed relatively clean and I have just sponged off a few muddy paw prints over the month we’ve had it.
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Hey Will, You can definitely unsubscribe! There's a… Read more (+4 replies)