The Sleeping Giant

I went in to Sleeping Giant - Marsden Park today, as my SG bed had a shaky leg. Tegan and Ismail were amazing and quickly helped me sort this out. They reached out to Amanda the store manager and she was really graceful. Not only did she help me with the spare but gave me an extra one as well! Made my day, awesome customer service !! You guys are amazing.

Agent was very helpful and knowledgeable. Quality of furniture is very good. There is simply no match to the products with any other brand. The price is affordable too. The delivery at this price gives you another reason to shop from here.

Well, what can I say. Its all smiles when you are actually buying something but try and complain or return anything and they dont want to know! Bought 2 sidetables that I measures precisely but would not fit when delivered. Tried to return only to… Read more

be told that I would be charged a 30% fee to return plus a pick up fee of around $125 (cant remember the exact amount but thats near it) I asked why I hadn't t been told about the 30% and Helena (Hornsby store) got quite unfriendly and said its in the Terms and Conditions. How about directing me to them before the purchase or using your 'customer service skills' to advise me of them. Honestly, it was all downhill after that, unfriendly, not interested, unhelpful. Would NEVER buy from this company again. Have heard similar stories from friends and relatives. Much better service elsewhere and (thank God) much more competition.

About two weeks ago we gone to Caringbah Sleeping Giant to purchase Two Mattresses and Two Bases We had the worst experience ever We where to get our mattress with one of the base but two weeks waiting for them we get a phone call saying that they… Read more

can’t find the base We where told we have to sleep on the floor We are 75/78 years old We can’t sleep on the floor We asked them when are they coming they couldn’t give us an answer as they couldn’t find the base Really how can you sell a mattress with out finding the base We where very upset as we all ready purchased another base for the second mattress They delivered the mattresses but with no bases We had to go back to the store and asked for full refund as we couldn’t sleep on the floor with two knee replacement and heart issues plus hip replacement They had no empathy at all as we called the manager of Sleeping Giant and his customer service was very poor and disgusting As we asked for full refund and left the store in half an hour they find the base Really what is this ? We also purchased a spray protector for $ 29 dollars that the lid was all broken and asked for another they answered was we put sticky tape They only concern was how to make a sale and take your money The guys that delivered the mattress we asked them to take the rubbish with the as they where going to take the other mattress they refused After all it is the cartons and the plastic of the mattress We find this a disgusting poor after sale customer service We will never purchase or Recommend Sleeping Giant to anyone one I will make sure I will tell all my lady’s in the pool Very poor service

I purchased a piece of art, the circumstances made it impossible for me to actually see the art in person, but the experience at Sleeping Giant was made so easy all thanks to Amanda and Tegan. They went above and beyond on so many levels to help me, even sending photos of the art (special thanks to Tegan) then following it up with numerous emails… Read more ·  1

and phone calls, they arranged delivery seamlessly (special thanks to Amanda for that) !! Couldn’t possibly ask for more!

Both Amanda and Tegan were not only knowledgeable, but also genuinely warm, friendly, and professional throughout the entire process. They took the time to understand to understand me and made what could have been a stressful decision feel effortless and enjoyable.

Their attention to detail and commitment to customer satisfaction truly stood out. It’s rare to come across service this outstanding, and I’m so grateful for the care and effort they put into making everything perfect.

I couldn’t recommend them more highly—Amanda and Tegan are absolute stars, and Sleeping Giant is lucky to have them!

Do not do business with them! We bought a nice *looking*, not cheap Art & Science Platinum "Firm Support" King size mattress from Sleeping Giant Mile End on 26 Nov 2021. We discussed the 10 year warranty period with them and that gave us confidence to purchase, thinking it would remain comfortable for at least 10 years. Sure enough within a few… Read more

years (well within the 10 year warranty period) the mattress is no longer fit for purpose - two narrow grooves/troughs formed where we sleep causing us to roll into uncomfortably into. Of course you can't see the problematic deformation because of the top foam layer masking the issue - this is what they use to weasel their way out of honouring their warranty and replacing their unfit product. I'm will continue to press for their warranty to be honoured, terrible service. In the meantime I will advertise my negative experience, seriously poor form. They need to learn from companies like Costco which have awesome customer guarantees for their products.

Attended Sleeping Giant Maroochydore to buy a couple of cushions for our couch, and walked out with new king size mattress (and the cushions). Coral was working at the time could not have served us better. No pressure just attentive when we had questions. Lying on a mattress in the middle of a shop is not something most people enjoy but when… Read more ·  1

you're given space and time to make a decision it's heaps easier. We did our maths based on previous mattresses we've had and figured if only lasted a third of the warranty period, it would cost us way less than a dollar a day. It made me wonder why I was still sleeping on a very expensive mattress that had failed years earlier after not even coming close to the sales hype and was now just uncomfortable. The mattress was delivered with a smile, on time with constant updates on their progress leading to the arrivial time. Seriously, the two delivery guys were friendly and more than happy to help. As the final face of the whole process they really were worth gold to the Sleeping Giant team. You can buy mattresses in lots of places but Coral and the delivery staff made this unplanned purchase a really pleasant and satisfying experience. Two thumbs up.

Excellent sales service and advice from Esperanza (assisted by Derek) regarding our king mattress purchase. Delivery by Dean and Paul was very good. Thank you - much appreciated. Show details

I recently purchased the Aero Mattress in a Queen size with a firm comfort level. The quality is excellent, and it feels very well made. It provides great support while still being comfortable, and I’ve been sleeping much better since getting it.

The TEAM at Caringbah could not be more helpful. John served us and he was so knowledgeable and helpful. I would recommend going to this store for expert advice. Show details

Chose bedbase and bed for my son back 2/11/26 every bed in a double that I looked at was out of stock [Name Removed] advised me to gonupto a queen size mattress but that's to big [Name Removed] said Kensington mattress would come in 3 weeks time that's today so today I rang [Name Removed] he said the mattress Kensington on the double will be… Read more

another 4 weeks .I said to [Name Removed] cannot wait that long ,[Name Removed] said my only option was to go upto a Queen size bedbase and mattress and oh my god that's going to cost and arm and a leg [Name Removed]. told me total price wound be 2900.00 for bedbase and mattress in the luxe brand . Frankly.am extremely disappointed there's no way I can afford 2900.00

Don’t go near these dodgey people. We were effectively conned and robbed by their staff and management. Sales guy convinced me that if our foam mattress would fit up our stairs then so would the mattress they were selling is and to try. It didn’t fit and then instead of apologising their management just point you to Terms & Conditions and say… Read more

dimensions are the customers responsibility so they won’t give a refund. How can you con people like that and still be in business. It’s not like it’s $10 you’re taking for nothing… it’s more like a week’s salary. We didn’t even accept delivery, so they still have their mint condition mattress.

We had great service at sleeping giant taren point store and then it went dramatically down hill We ordered bedroom furniture which arrived without the legs. I spoke to the staff on the 1800 number and explained our situation In short I was told not there problem but the manufacturers issue. I disagree as our contract was with sleeping giant.… Read more

The customer service was awful and I felt bullied by the staff and unheard. 48 hours later still no answers and I’m unable to use the furniture I paid for. I would never recommend this company

Danny provided exceptional assistance and patience as he guided my husband and me in selecting a mattress. Thanks to the wonderful deal offered by Sleeping Giant, we chose the Highgrove Firm Mattress Queen, which we believe will perfectly suit our sleeping preferences. We also purchased a water proof Matress Protector. We are eagerly anticipating… Read more

the arrival of our new mattress in just two days, which has further enhanced our overall experience. We extend our gratitude to Danny and the team at Sleeping Giant Caringbah.

Amanda was extremely helpful. 5starts for her exceptional customer service. I was really worried when I got to know one of the metres I ordered might not come on time, but I still very grateful to her for calling me and informing it to me. She did not stop there, until the end of the process she went extra miles to make my whole shopping… Read more

experience is a smooth one. Finally yesterday she called me and confirmed the delivery too. Thank you Amanda again for all your support, now my visitors will have comfortable beds to sleep!

got the Highgrove extra comfort duel 10 zone mattress it is so comfortable yet still supportive relieving my back pain with pressure relief feels like I'm sleeping on a cloud sleep has been better since purchasing the Highgrove mattress

Just had the best experience at Hornsby store!! Halina was amazing!! She was so helpful in showing my elderly mother a bed that was a perfect fit.. Fantastic price and fantastic customer service!! AAA +++ Show details

What a lovely store and team! We were served by the store manager Mary, who wasn’t pushy and was extremely knowledgeable and patient with us. Thank you, We can’t wait for our new mattress.