Best General Merchandise Shops

1/4 items shipped arrived broken unfortunately. Robert helped straight away and send me an email to forward photos. Checked with the warehouse and no… Read more

more stock of this product so processed a refund immediately. Was a very quick and easy process to get resolved. Thank you.

Powerland have been terrible to deal with. I have made two separate orders in a month. First order was for a Puretec font. The incorrect font was… Read more

sent out. They have told me the font must be returned prior to the correct font being sent out. This would be fine if I had a way of returning the font. The internet sales rep will not return calls. This is holding up gaining certification on our project.

Second order for a Stiebel Eltron hot water unit was stalled for two weeks. We are now told the item is damaged and will be another two weeks. Again cannot get rep to respond and am struggling to get a resolution. Worst purchasing experience I have ever had with terrible customer supprt.

Re Kogan Mobile. My account was difficult but the Kogan Rep, a gentleman in India was terrific, he sorted it all out for me and was lovely to deal… Read more

with. In fact I have been with Kogan Mobile since they started and all my family too and I find their support people all very good. Not only that but their prices are incredible and I have never had an issue with Vodafone in all that time. I recommend Kogan Mobile to all my friends and a lot have transferred.

I see a lot of positive reviews for Rushfaster, but unfortunately my experience has been the complete opposite her win New Zealand. The first issue… Read more

was a bag I purchased for around $300 (including shipping). After only four months of light use, the interior lining cracked and started to fail. Instead of being offered a refund, I was told I have to wait for the manufacturer to process a warranty claim. If it’s approved, the only options are a replacement bag or store credit with Rushfaster. I don’t think that’s fair, and I don’t think it’s an acceptable outcome for a faulty product.

The second issue happened around the same time. I purchased another bag, but due to a shipping or customs error, it was returned before it reached me. It then took several weeks to arrive, with lots of admin by which time the reason I had bought it had already passed. Ive not had this issue from any other international seller.

Based on these experiences, I won’t be using Rushfaster again. I don’t think it’s reasonable to deny a full refund on a product that has failed so quickly. Funny enough I now see they don';t stock this brand either so maybe that's why. Store credit isn’t useful when there’s nothing else I want to buy from the retailer.

Lesson learned. If you have the option of buying locally, through Amazon, or directly from the manufacturer, I’d recommend doing that instead of Rushfaster.

Easy to find what I was looking for and generally seems like they have a really good range. Delivery was on time, everything arrived in perfect… Read more

condition, and I was happy with the price. I shopped around for better prices but outside of having to buy from Bezos I don’t think you could do better.

Very happy with the product. It arrived much quicker than expected and was exactly as described. I had a couple of questions and the team responded quickly with clear, helpful answers. I’m a very happy customer. Show details

Really fast delivery. Instructions could be more clear, especially for folk not used to assembly. Drawer sticks a bit but good string unit very cost effective.

Terrible customer service – We ordered a window display for our office which was supposed to be 3 x A4 wide and 4 high. When it arrived the rails weren't wide enough for the… Read more

display and the wires had to angle out to go around the display. I figured they'd sent us rails for a portrait display instead of the landscape we ordered. Contacted support, dealt with [Name Removed]. At first told us our windows weren't wide enough. I sent him our window measurements which were wider than required. Then told us to just have a 2 wide display. I told him if I wanted a 2 wide display that's what I would have ordered. I told him I just wanted the metal rails that the display hangs off to be wide enough and fit for purpose. So then he told me to cut them to make them fit, so I asked he was going to pay to have that done, no reply to that. He then told me that "if I like" I could send the whole lot back for a refund. We'd spent hours unpacking, taking off wrapping tape, bubble wrap etc from the 10 boxes it all came in. Now he doesn't respond at all. We would never ever use this company again, and we will be warning our group not to use them. Terrible customer support Update- received an email from [Name Removed] the next morning. Hey Doug, would you like me to cut a rail for you and send it over. [Name Removed] if you cutting is as bad as your customer service it'd be useless anyway

This is a scam site . I ordered a coffee pot in stainless steel and a very poor quality aluminum pot arrived . There is no customer service ! I have just lost €30.00 plus a lot of aggravation trying to contact them and going in circles . Show details

Have purchased a few times and every time goods have been amazing. Beds, mattresses, bedding and rugs all A+++ Fully recommend Factory Buys. Great communication every step of the way and very helpful delivery driver.

I ordered and paid for a G-Shock watch. Mighty ape sent me a email.statingbthe item has been delivered. I was at home, nothing was delivered. You… Read more

can not call mighty ape on a phone. They have not attempted to contact me, and I am now getting very frustrated, as I am in a loop with no people. So not purchase from them, shop local, as you have no recourse if your item is not delivered. I paid at least two weeks ago, and no item, nothing, and no mention why, or a refund even, as requested. Beware as you can not talk to anyone, and mighty ape just send a request to the retailer, so no help at all, they have my money, I have no item. SHOP LOCAL OR ACCEPT PAYING AND GETTING THE RUN AROUND UN A LOOP IF MISERY. shop local, shop local shop local!!!!!

Don't use this online shopping service. Goods not delivered. Fighting for a refund – I ordered two snuggies. I received confirmation they'd been delivered. They weren't delivered and Fastway Couriers acknowledged they had no proof of… Read more

delivery from the driver. I'm still trying to get a refund from Dshop - they've been very unhelpful and very absent. I have to keep following up - they never get back to me. Worst shopping experience EVER! I buy lots of things online and have never had a parcel go missing before. Buyer beware!!!

Bought mobility scooter order number 17-14463-33962 Was to be delivered on April 20 but arrived unexpectadly early on April 10. Unfortunately the… Read more

truck driver decided to dump the 100 kg unit from the back of the truck without using the unloading platform. On opening the box it appeared the plastic covers were cracked. We decided to request a replacement, filled in the requested form and supplied photo's. Initially they offered a refund of $ 200 if we accepted the scooter as is and increasing the offer to $500.00. We didn't accept this as we did not know if there was more damage done to the unit. So requested a replacement. A week after the delivery the scooter was collected for return. 3 days after collection I asked for status and reply was that item was not received yet and that after receipt it would take 4 - 8 days to assess the damage (It took us 10 minutes t make this assessment including unstrapping the package , opening the box and take photo's). Now 10 days after the scooter was collected for return we can't get information when we will receive the replacement and they even don't bother anymore in answering my emails. So if I don't today, 4th May, get a sensible reply I will innitiate a full return of the purchase price either through ebay or PayPal.

Purchased a Kleva hot water dispenser and how happy I was to receive a very compact and modern unit. Fits beautifully on my kitchen bench and takes… Read more

up very little space. The operation of the unit is extremely simple to use. Press a few buttons and you have instant hot water. As I am a single person this clever little unit saves me time and money as I don’t need to boil a kettle all the time

Beware of this company. I was about to buy a shirt for $35.99AUD but when I went to pay, the total was $68.14.AUD. They had added a shipping charge… Read more

$7.99, shipping insurance $1.49 Duty Insurance 72 cents and something called Remote Area Surcharge $21.95! I then wrote to them and asked to be removed from their database but to no avail. I am still receiving up to 4 spam emails a day.

AK35-2x30W-Digital-HIFI-Power-Amplifier works well, but the instructions on how to store FM Radio Stations are completely incomprehensible. Show details

Buyer Beware! Ubuy ripped me of AUD$ 50! My last order placed delivered in late Jan 2026 was delivered short x1 unit. I immediately reported the… Read more

shortfall, by email, after opening the parcel, and included a photo of the inside of the box and its contents ( being x3units). I appropriately requested a refund for the missing unit which was never forthcoming. I followed this up again in May 2026, and Jun 2026, I only received a generic email, no refund, no apology. I posted a review on Trust Pilot and lo and behold UBuy responded stating that they had delivered all x4 units, which is a complete fallacy. This is disgraceful customer service, particularly given that the order prior to this one was also delivered short of a couple of units and an order prior to that one was delivered with a handful of units broken due to inappropriate packaging. I did not receive all x4 units, I only received x3 and UBuy should have honoured a refund because failure to do so is THEFT. Will never shop with them again! Order no. 182601123210.

Cheats and liars – Ordered a post hole digger in July 2023 for $484.28. Order confirmed. 18th of October 2023. We regret to inform you that our retail partner is yet to… Read more

process your order within their previously indicated timeframe.

We apologise for the continued delays & understand the inconvenience caused.

We have cancelled your order & will be issuing you with a full refund to avoid further delays.

If you have any questions please don’t hesitate to reply back to this email. 10th of September 2024. Still no refund.....

Honestly this company is a joke. I ordered over 2 months ago. Have sent several emails asking for an update for the item that was meant to be… Read more

dispatched over 6 weeks ago but has still not been sent! I asked for my order to be cancelled which they "confirmed" however no refund was issued. Currently awaiting a charge back. Avoid at all cost!!!

I bought two items, costing about $60 and whether I like it or not I get charged Shipping Protection of $$2.99. On the page before checkout there is… Read more

a line which supposedly lets you remove shipping protection if you don't want to pay it - but does it work? Of course not. So everyone who orders anything gets charged an extra $3 - what a rort. Cheap crooks.

GREAT CUSTOMER SERVICE – I messed up when placing my order marked pick-up instead of delivery. Problem was sorted quickly so I still received my purchase in time for my Grandson's Birthday. Well done Latest Buy Show details

Fraudulent company – Fraudulent company, advertised one product and sent another at half the size. Paid premium, got rubbish. They won't fix your issue. Will just steal your money.

Congratulations on an efficient business My cupcake holders came the next day everything from the ordering process to delivery A1 mind you I bought 100$ worth all different types I will be making muffins until I die Thank you Helen Lewis Show details

When the team goes over and above to have the product delivered on time for a birthday present. i out in a query and received a response immediately… Read more

and they kept me up to date with the delivery. Rate this seller AAA. Keep up the good work Modern Aussies. I will be back to buy more items from you for sure!

I ordered 2 jumpers at a sale price but was sidetracked and didn’t process payment until I remembered the next day. They had disappeared from my cart… Read more

so I re-entered them but stupidly didn’t check the total before confirming and was charged $69.99. When I realised that same morning I immediately sent an email but the reply was it would take 2 days for a response so I rang to cancel the order but was told ‘already picked/packed and sent for dispatch so nothing can be done.’ I was then told the jumpers were never $48.99 but that is untrue. I contacted the sales team but just kept receiving unhelpful ‘nothing could have been done’ but the items had not been dispatched when I called. Of course I can return them at my cost but that would make them even more expensive. I have bought many items from Innovations over the years but never again.

I love it i am disabled and it is so easy to use. I have bought one for my son as well. The service was good here in no time Thanks again Show details

Terrible Business, I made a call to the store to make sure item listed was in stock and available which was confirmed, i proceeded to purchase item… Read more

and paid for it, i then received a notification from Australia post stating item had been picked up and posted, tracking number was supplied, the next day i received an email from house & trade supplies saying order had been cancelled due to an error on their website and was refunded money, very poor service from this company.

Was warned not to use cheaper freight for delivery, paid extra for a tailgate delivery. When they arrived the freight company was asking for help. Oz Best Dealz were able to fix the issue and I was happy with the end result.

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

Terrible communication, never got my item even though they told me it will be shipped next week, and then a month later, 'next week'... Very poor service, complete lack of professionalism. Show details